Free Starbucks Coffee everyday 20/02-21/04/09

Tibbs,The_Freebie_Hunter

CBo wrote: »

Ouch that does sound nasty. All that harrasment just for using a offer THEY provided. Makes you wonder what some members of staff are like. Surely such accusations are defamatory and libel?

I do not think any of us should be treated as second class citizens for using Starbucks-issued vouchers. While I understand the stresses and strains that retail staff have to contend with on a daily basis, I also know that those problems should never be redirected to the customer - or anybody else for that matter - or their pets!!!

Definitely defamatory - as comments were spoken and said in front of others.

I really feel sorry for this young man. He has just picked the wrong person to vent his spleen to, because I won't tolerate this and have complained. Other people might not complain, and be so mortified that they would feel that they would rather not set foot in the store again. Although I thought that last night, I now think - why should I have to avoid one of my usually favourite stores???

Tibbs,The_Freebie_Hunter

Happy_shopper wrote: »

OMG, Tibbs, that sounds awful! Hope that Starbucks sort it out for you. Keep us posted if you can.

Thanks for your support.

I will certainly let you know what the outcome is.

I refuse to cower in a corner, though.

Starbucks have to sort this mess out. That young man is a liability for them. Usually Starbucks deliver the best service I've seen yet. Their employees are trained to the highest standard. Hopefully, this is just an exception. However, this does not excuse the treatment I've had to endure.

Therefore, I do not blame Starbucks, but that employee is supposed to be representing the company, and this is why I've lodged my complaint with Starbucks - it happened on their soil. Hopefully my complaint will be the shovel (or catalyst) to clean up this young man's mess.

quoia

Tibbs,The_Freebie_Hunter wrote: »

Thanks for your reply. I'm sorry to hear that you have also been subjected to unacceptable treatment.

I really hope that Starbucks takes this very seriously indeed. I know that I am. I have never experienced such treatment in my life. Humiliated is an understatement. I really think I should go into the same store today, instead of avoiding it. I have done nothing wrong. Everybody has to fight back against such treatment (obviously in a professional manner), and not run away.

I think I'll try to do this today as a matter of principle.

It never ceases to amaze me what support you get from MSE. Thanks again.

Well at least keep going in until 21st April whilst the card is valid and offering FREE :coffee: :rotfl:

If you are going to stop and take your custom elsewhere, do so when the card has expired and you have to pay for it.

Tibbs,The_Freebie_Hunter

quoia wrote: »

Well at least keep going in until 21st April whilst the card is valid and offering FREE :coffee: :rotfl:

If you are going to stop and take your custom elsewhere, do so when the card has expired and you have to pay for it.

Said in true MSE speak.

Thanks for making me chuckle.

No_Future

It always perplexes me as to why some staff are arsey about promotions their own company has offered to customers. Is the money coming from their wages or something?

Tibbs,The_Freebie_Hunter

No_Future wrote: »

It always perplexes me as to why some staff are arsey about promotions their own company has offered to customers. Is the money coming from their wages or something?

I agree. There is nothing sadder to see. They turn the blind eye when the company is ripping us off when we are charged over the odds for a product when we have to actually pay for it. I mean, when exactly do we get vouchers - less than 1% of the time, but pay 99.9999%, perhaps!

Usually find that the employees reading more into a promotion are doing so just to get promoted themselves.

However, this young chap will hopefully wake up and smell the coffee when he is told on no uncertain terms that he can speak down to a customer like that.

I will put new meaning into the word - regular customer. He'll have diarrhoea by the time I'm finished with him - and it won't just be verbal.

Oh, btw, went to another Starbucks today, and received service with a smile, as I normally do.

I have been informed that my complaint is currently with the Area Manager. However, due to them continually swapping and changing, the Customer Care Team could not give me a name at this point in time. How terribly convenient for them.

Tibbs,The_Freebie_Hunter

Happy_shopper wrote: »

OMG, Tibbs, that sounds awful! Hope that Starbucks sort it out for you. Keep us posted if you can.

Finally, I actually received a reply to my complaint.

Very happy with outcome.

The culprit will be soaked overnight in a coffee bag until it permeates his every crevice, and he shall be admonished of his sins towards any MoneySaving Expert.

He will treat every canny shopper as just that, not as a subservient species.

Essentially, all jokes aside, due to the serious nature of the subject, hopefully no-one else will be subjected to the same - ever!!!!

If anyone is subject to the slightest of wrongdoing, just PM me and I'll get it sorted for you.

Thank you for your support, guys.

Happy_shopper

Thanks for the update. Really nice to hear that your complaint was resolved to your satisfaction. :T Consumer power!

Tibbs,The_Freebie_Hunter

Happy_shopper wrote: »

Thanks for the update. Really nice to hear that your complaint was resolved to your satisfaction. :T Consumer power!

Thanks for your reply, and all of the support given by fellow MSE'rs.

Perhaps one of the site's main motto's, which is:

"BE NICE TO OTHER MONEYSAVERS"

just needs to be something that we have to teach others outwith this site to do.

It is obvious that some retaillers do not like our consumer savvy, but that's their problem not ours.

I have praised retail staff more than I have had to exercise my right to complain. However, in this instance, a boundary was stepped over, and hopefully a lesson in being nice to all us money savers has been learnt.

surfsister

good news another small offer! if you have starbucks card they are sending a coupon for a free hand brewed drink. I had a gorgeous caramel coffee which was tasty and largest one too worth £3.50! They are starting new offers and if you use their car you get free things

http://starbucks.co.uk/en-GB/_Card/Starbucks+Card+Rewards.htm

Add a little something
When you purchase a beverage with your registered Starbucks Card, you can enjoy free extras every day. Free extras include select syrups, an extra shot, soy milk and whipped cream. This is your chance to try something delicious.
Complimentary flavour choices inlcude Caramel syrup, Vanilla syrup (regular or sugar free), Hazelnut syrup (regular or sugar free), Almond syrup, Irish Cream syrup, Peppermint syrup, extra shot of espresso, choice or soy milk and whipped cream. A combination of complimentary choices is also acceptable, for example an order of an extra shot vanilla latte would mean that the extra shot and vanilla syrup are for free when you pay with your registered Starbucks Card. Offer valid at participating UK and Ireland stores and is subject to change.
Get more coffee with your coffee
When you use your registered Starbucks Card to purchase a bag of whole bean coffee (250g), we'll give you any Tall handcrafted beverage of your choice for free*. It's just our way of saying thanks.
You receive one Tall handcrafted beverage 12 fl oz at the time of purchase of one of our 250g bags of whole bean coffee. *Does not include bottled beverages. Offer valid at participating UK and Ireland stores and is subject to change.
Free beverage of your choice when you register and join Starbucks Card Rewards...
Let's start of with a bang shall we?
As a thank you when you register your Starbucks Card, you'll receive a voucher for a free handcrafted beverage of your choice in the mail. It's just our way of saying thanks for being a loyal customer.
Remember this is just the beginning......
Remember to tick the box to receive mail from us, that way we can send you your voucher. Customers who have already registered should automatically receive their voucher - as long as you have ticked the box. This offer is available until 30th June and is subject to change. Terms and conditions apply.