Free Starbucks Coffee everyday 20/02-21/04/09

Livto_2

It would seem that Starbucks dont know what they are doing?
I tried 1 Starbucks earlier today & they said i had to pay extra for the cream on top.
I went to the Starbucks around the corner (i live in a big city) & they served it with no extra charge!
Its a great freebie this is..but the way its been publicised throughout the company itself seems to be nothing short of farcical.

loveabargain13

I still haven't seen the going of one of these cards!

surfsister

can it be used more than once a day at the same starbcuks or do they check? ta

Livto_2

surfsister wrote: »

can it be used more than once a day at the same starbcuks or do they check? ta

I live in Liverpool which has a massive city centre.
There are 3 (that im aware of) Starbucks in our city centre.
I just go to 1, then onto the next 1 & then onto the next...3 free cups of coffee in the same afternoon :rotfl:

Cassie_B-M

Hello Im new to this site!

Just read this post and im a starbucks-aholic!!! I have a SB card but never recieved and email or no one mentioned this offer to me in store!

So I just phoned up the customer care line gave them my SB card number and she's popped one in the post for me!!!

Woohoo free coffee!!!!

Tibbs,The_Freebie_Hunter

Livto wrote: »

It would seem that Starbucks dont know what they are doing?
I tried 1 Starbucks earlier today & they said i had to pay extra for the cream on top.
I went to the Starbucks around the corner (i live in a big city) & they served it with no extra charge!
Its a great freebie this is..but the way its been publicised throughout the company itself seems to be nothing short of farcical.

Here’s why I am in agreement wholeheartedly with your farcical comment.

I went to Starbucks today, and asked for the extra of syrup, which has sometimes been put through on the code, but other times not – being entirely dependent upon who serves you rather than dependent upon store.

I really don’t mind on paying the thirty-pence extra charge, but tonight I got a little bit extra in the mix when I explained that the policy is a tad confusing when being applied so inconsistently.

The young man sniped back and said that I abused vouchers – even in Asda. I’ve never seen this young man in my life, and it really appears to be a case of mistaken identity. This assassination/defamation of my character occurred in a very busy store.

When I asked for the chap’s name or staff number for me to lodge a formal complaint, he hid in the back of the store.

The next thing I knew was that I was escorted off the premises by the shopping centre’s Security staff.

I didn’t raise my voice or cause any kind of scene or commotion, just was adamant that I had a right to acquire either his name or some kind of identification number in order for me to complain formally. I was quite calm considering the type of treatment I was subjected to. No-one would give me their name or staff number from Starbucks nor did the Mall Security staff. This was due to my objection of my treatment, and that I would be taking it further.

All of this because I asked for syrup to be added to my coffee – which is now obviously a criminal offence!!!

I have lodged a formal complaint with Starbucks. I await their reply.

I usually spend loads in Starbucks, but I’m now reconsidering even stepping foot in any Starbucks ever again.

Defamation of character / malicious falsehood courtesy of using (not abusing) a Starbucks-issued voucher.

Reverbe

Tibbs I once had to complain about a Starbucks staff member. I didnt have her name but luckily at that time of the morning 8 am there was only one woman working there. Starbucks took it VERY seriously and gave me a lot of compensation and this was only for a staff member being rude to me in that she was"imitating" me in a nasty way to a colleague after I stated politely that I had been given the incorrect drink ie not what I asked for. Good luck with your complaint.

CBo

Ouch that does sound nasty. All that harrasment just for using a offer THEY provided. Makes you wonder what some members of staff are like. Surely such accusations are defamatory and libel?

Happy_shopper

OMG, Tibbs, that sounds awful! Hope that Starbucks sort it out for you. Keep us posted if you can.

Tibbs,The_Freebie_Hunter

Reverbe wrote: »

Tibbs I once had to complain about a Starbucks staff member. I didnt have her name but luckily at that time of the morning 8 am there was only one woman working there. Starbucks took it VERY seriously and gave me a lot of compensation and this was only for a staff member being rude to me in that she was"imitating" me in a nasty way to a colleague after I stated politely that I had been given the incorrect drink ie not what I asked for. Good luck with your complaint.

Thanks for your reply. I'm sorry to hear that you have also been subjected to unacceptable treatment.

I really hope that Starbucks takes this very seriously indeed. I know that I am. I have never experienced such treatment in my life. Humiliated is an understatement. I really think I should go into the same store today, instead of avoiding it. I have done nothing wrong. Everybody has to fight back against such treatment (obviously in a professional manner), and not run away.

I think I'll try to do this today as a matter of principle.

It never ceases to amaze me what support you get from MSE. Thanks again.