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help...can i cancel??

i got bt bb yesterday,i cannot get on wirelessly ,they cannot help,i do not like the bb anyway,can i change my mind and cancel? please help.
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Comments

  • who are you with some providers have 12month contract?
  • I would say she is with BT icon7.gif
  • lottyxx
    lottyxx Posts: 403 Forumite
    who are you with some providers have 12month contract?

    i am with bt,i have only had it a day and i am not happy with their service.
  • espresso
    espresso Posts: 16,447 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    :confused:

    What do you mean "I don't like BB anyway" and "I am not happy with their service"?

    You have presumably signed up to a 12 month minimum contract and they a provided you with their service, so I think that you will need to think again and make friends!

    ;)
    :doh: Blue text on this forum usually signifies hyperlinks, so click on them!..:wall:
  • TIGs
    TIGs Posts: 420 Forumite
    Part of the Furniture
    lottyxx wrote:
    i got bt bb yesterday,i cannot get on wirelessly ,they cannot help,i do not like the bb anyway,can i change my mind and cancel? please help.


    I was told by NTL :mad: last week that you have a 7 days cooling off period in case you change your mind, so i would have though all were the same so as long as you do it within that time you should be able to cancel whether its a 12 month contract or not
  • lottyxx
    lottyxx Posts: 403 Forumite
    TIGs wrote:
    I was told by NTL :mad: last week that you have a 7 days cooling off period in case you change your mind, so i would have though all were the same so as long as you do it within that time you should be able to cancel whether its a 12 month contract or not


    thats what i meant a cooling off period,it must be so many days.
  • lottyxx
    lottyxx Posts: 403 Forumite
    espresso wrote:
    :confused:

    What do you mean "I don't like BB anyway" and "I am not happy with their service"?

    You have presumably signed up to a 12 month minimum contract and they a provided you with their service, so I think that you will need to think again and make friends!

    ;)

    i mean i dont like bt bb aol is better,bt customer service is rubbish.

    oh and i do have friends thanks
  • espresso
    espresso Posts: 16,447 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    You may be able to cancel but they have enabled your line for BB, so you may have to pay them the activation charge. If you were to move to another BB provider, that would be OK but as you say that you don't like BB anyway, someone will have to pay this activation charge!
    :doh: Blue text on this forum usually signifies hyperlinks, so click on them!..:wall:
  • lottyxx
    lottyxx Posts: 403 Forumite
    espresso wrote:
    You may be able to cancel but they have enabled your line for BB, so you may have to pay them the activation charge. If you were to move to another BB provider, that would be OK but as you say that you don't like BB anyway, someone will have to pay this activation charge!


    i do like bb but not BT BB
  • I am a BT Broadband customer and I use their wireless router. I had some problems setting up and their customer service, whilst a little challenged in the knowledge department (I finally figured out the problem myself) was always there 24 hours to at least talk me through some options.

    Admittedly, it took me about a month or so to get to the stage where I was happy with my connection and when I complained to BT about the time it took, they gave me 2 months rental FOC.

    So whilst they have their problems at least they accept the responsibility. And since the original hiccups, the service and line has been without fault.

    Try posting your problems here and perhaps we can assist. My problem was something so darned obvious it was embarassing when I finally sorted it (and BT didn't even suggest it)
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