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brand new laptop with damage!!

hi, hope this is the right place.

just unpacked brand new laptop from comet, only to find a deep scratch on the lid:mad:

will be getting in touch with them tomorrow but i think there is very little if any stock left, had to do 90 mile round trip to pick this one up today.

what can i expect them to say when i call? will they only want to replace/refund? will they expect me to wait for availability? will they offer discount? to what value? what do you think is a fair discount for 10mm long deep scratch on the front edge of the laptop lid? paid £429

thanks in advance for your advice
Please note, we've had to remove your signature because it was sh*te!
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Comments

  • chuckley
    chuckley Posts: 4,405 Forumite
    Part of the Furniture
    what amazes me is that u felt to come here first rather than call them and seeing what they can do...
  • bockster wrote: »
    what can i expect them to say when i call? will they only want to replace/refund? will they expect me to wait for availability? will they offer discount? to what value?

    Where's Doris Stokes when you need her?
    "Love you Dave Brooker! x"

    "i sent a letter headded sales of god act 1979"
  • Woofles
    Woofles Posts: 1,249 Forumite
    Showing your age there BD.:rotfl:
    Woofles you need to get out of that house. You are going insane:eek: - colinw

    apologises for spelling mistakes - google toolbar and I have had a hissy fit and I've lost me spell checker.
  • chuckley wrote: »
    what amazes me is that u felt to come here first rather than call them and seeing what they can do...

    thanks!!
    i didn't open the box till after 6pm, all means of comunication closed til tomorrow, thought i'd get prepared.
    Please note, we've had to remove your signature because it was sh*te!
  • bockster wrote: »
    thanks!!
    i didn't open the box till after 6pm, all means of comunication closed til tomorrow, thought i'd get prepared.


    And the first thing you are going to say is

    "this laptop I bought which I could have scratched myself I want a discount on" :rolleyes:

    I'd question why anyone would buy a laptop and not check it instore in the first place.
  • sarahg1969
    sarahg1969 Posts: 6,694 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    And the first thing you are going to say is

    "this laptop I bought which I could have scratched myself I want a discount on" :rolleyes:

    I'd question why anyone would buy a laptop and not check it instore in the first place.

    And why anyone would ask for a discount instead of asking for a replacement first?
  • Takoda
    Takoda Posts: 1,846 Forumite
    OP is probably thinking ahead. If stock is limited then he/she might be offered a discount - that isn't exactly unheard of after all. So obviously he/she is asking what we think is a fair amount.

    Not rocket science but it seems beyond some of you lot (or you pretend it is which is sadder)

    Bockster - just reply to folk with genuine questions if you want to save yourself some grief. A lot on here have hidden agendas.

    I'd be happy if they knocked the £29 off. Then I'd put a pic or a sticker on it if the laptop was to be carried about. If just for home use I wouldn't bother at all.

    TBH though I'd be more worried about WHY it had a scratch! Who treated it roughly? Is it a returned laptop or reconditioned or something?

    HTH
  • Pound
    Pound Posts: 2,784 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    I once had the same problem and they gave me a 10% discount.
  • bockster
    bockster Posts: 448 Forumite
    thanks for replies, the helpful ones, i won't waste my time with some of the others, had a funny idea this was a community?!

    bit of a round trip today to drop off the scratched one and collect a new one from another store, they repaid me £30 for travel costs.
    Please note, we've had to remove your signature because it was sh*te!
  • Zandoni
    Zandoni Posts: 3,465 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    I'd question why anyone would buy a laptop and not check it instore in the first place.

    What rubbish, why would anyone open up a box in a store.......
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