brand new laptop with damage!!

bockster

hi, hope this is the right place.

just unpacked brand new laptop from comet, only to find a deep scratch on the lid:mad:

will be getting in touch with them tomorrow but i think there is very little if any stock left, had to do 90 mile round trip to pick this one up today.

what can i expect them to say when i call? will they only want to replace/refund? will they expect me to wait for availability? will they offer discount? to what value? what do you think is a fair discount for 10mm long deep scratch on the front edge of the laptop lid? paid £429

thanks in advance for your advice

chuckley

what amazes me is that u felt to come here first rather than call them and seeing what they can do...

Brooker_Dave

bockster wrote: »

what can i expect them to say when i call? will they only want to replace/refund? will they expect me to wait for availability? will they offer discount? to what value?

Where's Doris Stokes when you need her?

Woofles

Showing your age there BD.:rotfl:

bockster

chuckley wrote: »

what amazes me is that u felt to come here first rather than call them and seeing what they can do...

thanks!!
i didn't open the box till after 6pm, all means of comunication closed til tomorrow, thought i'd get prepared.

LinasPilibaitisisbatman

bockster wrote: »

thanks!!
i didn't open the box till after 6pm, all means of comunication closed til tomorrow, thought i'd get prepared.

And the first thing you are going to say is

"this laptop I bought which I could have scratched myself I want a discount on" :rolleyes:

I'd question why anyone would buy a laptop and not check it instore in the first place.

sarahg1969

LinasPilibaitisisbatman wrote: »

And the first thing you are going to say is

"this laptop I bought which I could have scratched myself I want a discount on" :rolleyes:

I'd question why anyone would buy a laptop and not check it instore in the first place.

And why anyone would ask for a discount instead of asking for a replacement first?

Takoda

OP is probably thinking ahead. If stock is limited then he/she might be offered a discount - that isn't exactly unheard of after all. So obviously he/she is asking what we think is a fair amount.

Not rocket science but it seems beyond some of you lot (or you pretend it is which is sadder)

Bockster - just reply to folk with genuine questions if you want to save yourself some grief. A lot on here have hidden agendas.

I'd be happy if they knocked the £29 off. Then I'd put a pic or a sticker on it if the laptop was to be carried about. If just for home use I wouldn't bother at all.

TBH though I'd be more worried about WHY it had a scratch! Who treated it roughly? Is it a returned laptop or reconditioned or something?

HTH

Pound

I once had the same problem and they gave me a 10% discount.

bockster

thanks for replies, the helpful ones, i won't waste my time with some of the others, had a funny idea this was a community?!

bit of a round trip today to drop off the scratched one and collect a new one from another store, they repaid me £30 for travel costs.

Zandoni

LinasPilibaitisisbatman wrote: »

I'd question why anyone would buy a laptop and not check it instore in the first place.

What rubbish, why would anyone open up a box in a store.......