AVG update problem

aliEnRIK

Use the uninstall tool
http://www.avg.com/download-tools

espresso

Use the uninstall tool and download the latest version here

an1179

Thanks for that

I have installed AVG and installed Avira, I have updated and I am running a scan

Do I have to manually update this programme or is it automatic?

Sorry just had another look and I can see that it updates itself and scans every day also

suzanne

Hi Everyone,

Sorry to butt in, but I have been having the same problems.

I have tried to use the uninstall tool as suggested by aliEnRIk, but to no avail.
AVG has still not been removed any ideas Please.

Thanks a lot
Suzanne

aliEnRIK

suzanne wrote: »

Hi Everyone,

Sorry to butt in, but I have been having the same problems.

I have tried to use the uninstall tool as suggested by aliEnRIk, but to no avail.
AVG has still not been removed any ideas Please.

Thanks a lot
Suzanne

try using it in safe mode

aliEnRIK

an1179 wrote: »

Thanks for that

I have installed AVG and installed Avira, I have updated and I am running a scan

Do I have to manually update this programme or is it automatic?

Sorry just had another look and I can see that it updates itself and scans every day also

I always suggest against scanning every day. Unless you believe you have an infection id say monthly is fine (Scan weekly using malwarebytes)

an1179

It's found a trojan TR/trash.gen and warnings. Do I need to do anything else please?



Avira AntiVir Personal
Report file date: 11 February 2009 15:12

Scanning for 1330885 virus strains and unwanted programs.

Licensed to: Avira AntiVir PersonalEdition Classic
Serial number: 0000149996-ADJIE-0001
Platform: Windows XP
Windows version: (Service Pack 2) [5.1.2600]
Boot mode: Normally booted
Username: SYSTEM
Computer name: ANN-A4059392CC9

Version information:
BUILD.DAT : 8.2.0.337 16934 Bytes 11/18/2008 13:05:00
AVSCAN.EXE : 8.1.4.10 315649 Bytes 11/18/2008 09:21:26
AVSCAN.DLL : 8.1.4.0 40705 Bytes 5/26/2008 08:56:40
LUKE.DLL : 8.1.4.5 164097 Bytes 6/12/2008 13:44:19
LUKERES.DLL : 8.1.4.0 12033 Bytes 5/26/2008 08:58:52
ANTIVIR0.VDF : 7.1.0.0 15603712 Bytes 10/27/2008 12:30:36
ANTIVIR1.VDF : 7.1.1.113 2817536 Bytes 1/14/2009 15:08:28
ANTIVIR2.VDF : 7.1.1.240 1659904 Bytes 2/7/2009 15:08:35
ANTIVIR3.VDF : 7.1.2.9 104448 Bytes 2/11/2009 15:08:36
Engineversion : 8.2.0.76
AEVDF.DLL : 8.1.1.0 106868 Bytes 2/11/2009 15:08:46
AESCRIPT.DLL : 8.1.1.43 344442 Bytes 2/11/2009 15:08:45
AESCN.DLL : 8.1.1.6 127348 Bytes 2/11/2009 15:08:44
AERDL.DLL : 8.1.1.3 438645 Bytes 11/4/2008 14:58:38
AEPACK.DLL : 8.1.3.8 397684 Bytes 2/11/2009 15:08:43
AEOFFICE.DLL : 8.1.0.33 196987 Bytes 2/11/2009 15:08:42
AEHEUR.DLL : 8.1.0.90 1573237 Bytes 2/11/2009 15:08:41
AEHELP.DLL : 8.1.2.0 119159 Bytes 2/11/2009 15:08:39
AEGEN.DLL : 8.1.1.14 332148 Bytes 2/11/2009 15:08:38
AEEMU.DLL : 8.1.0.9 393588 Bytes 10/14/2008 11:05:56
AECORE.DLL : 8.1.6.4 176501 Bytes 2/11/2009 15:08:37
AEBB.DLL : 8.1.0.3 53618 Bytes 10/14/2008 11:05:56
AVWINLL.DLL : 1.0.0.12 15105 Bytes 7/9/2008 09:40:05
AVPREF.DLL : 8.0.2.0 38657 Bytes 5/16/2008 10:28:01
AVREP.DLL : 8.0.0.2 98344 Bytes 7/31/2008 13:02:15
AVREG.DLL : 8.0.0.1 33537 Bytes 5/9/2008 12:26:40
AVARKT.DLL : 1.0.0.23 307457 Bytes 2/12/2008 09:29:23
AVEVTLOG.DLL : 8.0.0.16 119041 Bytes 6/12/2008 13:27:49
SQLITE3.DLL : 3.3.17.1 339968 Bytes 1/22/2008 18:28:02
SMTPLIB.DLL : 1.2.0.23 28929 Bytes 6/12/2008 13:49:40
NETNT.DLL : 8.0.0.1 7937 Bytes 1/25/2008 13:05:10
RCIMAGE.DLL : 8.0.0.51 2371841 Bytes 6/12/2008 14:48:07
RCTEXT.DLL : 8.0.52.0 86273 Bytes 6/27/2008 14:34:37

Configuration settings for the scan:
Jobname..........................: Complete system scan
Configuration file...............: c:\program files\avira\antivir personaledition classic\sysscan.avp
Logging..........................: low
Primary action...................: interactive
Secondary action.................: ignore
Scan master boot sector..........: on
Scan boot sector.................: on
Boot sectors.....................: C:,
Process scan.....................: on
Scan registry....................: on
Search for rootkits..............: off
Scan all files...................: All files
Scan archives....................: on
Recursion depth..................: 20
Smart extensions.................: on
Macro heuristic..................: on
File heuristic...................: medium

Start of the scan: 11 February 2009 15:12

The scan of running processes will be started
Scan process 'avscan.exe' - '1' Module(s) have been scanned
Scan process 'avcenter.exe' - '1' Module(s) have been scanned
Scan process 'firefox.exe' - '1' Module(s) have been scanned
Scan process 'avgnt.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'avguard.exe' - '1' Module(s) have been scanned
Scan process 'sched.exe' - '1' Module(s) have been scanned
Scan process 'BrMfcMon.exe' - '1' Module(s) have been scanned
Scan process 'RtlWake.exe' - '1' Module(s) have been scanned
Scan process 'robotaskbaricon.exe' - '1' Module(s) have been scanned
Scan process 'TeaTimer.exe' - '1' Module(s) have been scanned
Scan process 'msmsgs.exe' - '1' Module(s) have been scanned
Scan process 'ctfmon.exe' - '1' Module(s) have been scanned
Scan process 'BrccMCtl.exe' - '1' Module(s) have been scanned
Scan process 'jusched.exe' - '1' Module(s) have been scanned
Scan process 'BrMfcWnd.exe' - '1' Module(s) have been scanned
Scan process 'aolsoftware.exe' - '1' Module(s) have been scanned
Scan process 'alg.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'jqs.exe' - '1' Module(s) have been scanned
Scan process 'AOLacsd.exe' - '1' Module(s) have been scanned
Scan process 'explorer.exe' - '1' Module(s) have been scanned
Scan process 'spoolsv.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'lsass.exe' - '1' Module(s) have been scanned
Scan process 'services.exe' - '1' Module(s) have been scanned
Scan process 'winlogon.exe' - '1' Module(s) have been scanned
Scan process 'csrss.exe' - '1' Module(s) have been scanned
Scan process 'smss.exe' - '1' Module(s) have been scanned
33 processes with 33 modules were scanned

Starting master boot sector scan:
Master boot sector HD0
[INFO] No virus was found!
Master boot sector HD1
[INFO] No virus was found!
[WARNING] System error [21]: The device is not ready.

Start scanning boot sectors:
Boot sector 'C:\'
[INFO] No virus was found!

Starting to scan the registry.
The registry was scanned ( '50' files ).


Starting the file scan:

Begin scan in 'C:\'
C:\hiberfil.sys
[WARNING] The file could not be opened!
C:\pagefile.sys
[WARNING] The file could not be opened!
C:\System Volume Information\_restore{867E8AAB-D2A3-46E9-995A-971BF42DF624}\RP71\A0032879.ocx
[DETECTION] Is the TR/Drop.Softomat.AN Trojan
[NOTE] The file was moved to '49c2f72d.qua'!
C:\System Volume Information\_restore{867E8AAB-D2A3-46E9-995A-971BF42DF624}\RP71\A0032880.ocx
[DETECTION] Is the TR/Trash.Gen Trojan
[NOTE] The file was moved to '49c2f733.qua'!


End of the scan: 11 February 2009 16:41
Used time: 1:28:38 Hour(s)

The scan has been done completely.

5007 Scanning directories
177449 Files were scanned
2 viruses and/or unwanted programs were found
0 Files were classified as suspicious:
0 files were deleted
0 files were repaired
2 files were moved to quarantine
0 files were renamed
2 Files cannot be scanned
177445 Files not concerned
1002 Archives were scanned
3 Warnings
2 Notes

aliEnRIK

Nothing major to worry about ~ theyre just in the volume parts of C drive
Double check with ~

Download MALWAREBYTES (Click 'DOWNLOAD NOW')
http://www.download.com/Malwarebytes-Anti-Malware/3000-18510_4-10804572.html?cdlPid=10997763
UPDATE and FULL scan
Post the log here after its deleted everything

Download SUPERANTISPYWARE (Top right)
http://www.filehippo.com/download_superantispyware/
UPDATE and scan

an1179

just removed AVG and installed Avira on my other computer - the one daughter uses for myspace utube bebo and msn so far I've got 32 trojans!

Will do other scans on both computers when this one finished

Thanks for all your help

aliEnRIK

an1179 wrote: »

just removed AVG and installed Avira on my other computer - the one daughter uses for myspace utube bebo and msn so far I've got 32 trojans!

Will do other scans on both computers when this one finished

Thanks for all your help

If you could post the resultant scan with 32 trojans id be most happy as there are 'some' on here that SWEAR by AVG (Though I have no clue why)