EON offer £10 instead of correct bill

Vestra

stewie_griffin wrote: »

It's getting the prices right that is the difficult bit

How? Do you not know what your prices were before they went up, surely someone keeps a record of them.

Premier_2

Rian1988 wrote: »

How? Do you not know what your prices were before they went up, surely someone keeps a record of them.

They are even on the first half of the bill

loobiloo

Hello, I hope this is the right place for this post

I left eon in January after the increased their prices and they have now sent me a final bill for over £700. (In fact, they sent me a final demand with threats of taking legal action, despite the fact this is the first request for the final amount from them) I have queried this amount with them and really dont understand (or believe) their response. Can anyone advise how I can check their figures and that they arent trying to con me? Here is their email to me:

I am sorry that you have not received any correspondence regarding the amount owing on your account prior to our letter dated 23 February 2009.

From reviewing your account, I confirm the debit balance of £752.58 is the final balance on your account after your supply left us on 11 January 2009.

Your last quarterly bill was calculated on 7 November 2008 and the total charges of this bill were £57.65. This increased the current debit balance on your account to £399.31.

A payment of £56.00 was then made on 28 November 2008, reducing your balance to £343.31.

We then attempted to take a payment of £157.00 on 29 December 2008 but were unsuccessful and this payment was returned to your bank the following day. Your account balance remained at £343.31.

Your supply then left us on 11 January 2009 and a final energy bill was calculated. The total of this bill was £409.27. Taking into account the current balance on your account, this increased the amount you owed to £752.58.

Please be advised the amount owing on your account is correct and payment is required.

Thank you for your help, clever forum folk

Vestra

So from the 7th of november to the 11th of January you used £409.72 worth of electrc? or gas?

What were the readings for the november bill, were they estimated? Were the final reads on the 11th of Januray estimated?

Are you all electric or do you have gas?

Fire_Fox

Are the readings on the final bill the same as you have recorded? If the price per KWH the same as you are expecting? Are the payments attributed to your account the same as you have on your bank statements? If so the bill is likely to be correct.

stewie_griffin

Did you contact them within 14 days of receiving the letter informing you of the price increase?

loobiloo

Eon wrote to me in November to tell me that my direct debit would be increased from £56 per month (for gas and elec) to £157 per month. I wrote to them on December 10 to tell them I was cancelling my account and to ensure that my final payment in December would be £56 and would not reflect their ridiculous increase.

After £56 was taken from my account on November 28th I stopped my direct debit payments to them and heard nothing from them until this final demand and threat of a CCJ was received today.

They took no meter readings from me but I have the readings that I gave to npower when I switched to them on January 9th.

I dont understand how eon claim that I owe them £700+

Premier_2

loobiloo wrote: »

Eon wrote to me in November to tell me that my direct debit would be increased from £56 per month (for gas and elec) to £157 per month. I wrote to them on December 10 to tell them I was cancelling my account and to ensure that my final payment in December would be £56 and would not reflect their ridiculous increase.

After £56 was taken from my account on November 28th I stopped my direct debit payments to them and heard nothing from them until this final demand and threat of a CCJ was received today.

They took no meter readings from me but I have the readings that I gave to npower when I switched to them on January 9th.

I dont understand how eon claim that I owe them £700+

The terms & conditions don't allow you to cancel the contract and maintain the existing monthly DD collection amount. It only applies where the actual price of supply changes e.g. unit charges and/or standing charges.

Are the final readings on the E.on bill the same as the initial ones on the nPower bill? I guess the Final demand doesn't have the readings on it so you may need to request a copy of the original bill from E.on to check.

Unless you have reason to dispute the £750+ bill, then you probably owe it. Paying monthly by DD doesn't nessessarily cover your actual consumption, and in this instance it appears it didn't.

loobiloo

thanks for your reply.
I am querying the final readings with eon but dont hold out much hope.

thanks again

anniecave

loobiloo -

are you saying that the final reading used with eon was different from the opening read that npower used?

or are you saying that you disagree with the reading used by them both (but it is the same in both cases)?

Your course of action is different depending on which of the two it is.

You need to sit down with all your bills from Eon and add up total billing and total payments and make sure you agree with their total. If you don't have the correct invoices, you don't know if the meter readings are correct!

The customer own read you gave should have been validated and then sent on a dataflow as an agreed change of supplier reading. Therefore the same reading should have been used in both cases.

Has npower used the correct reading? If you haven't yet had a bill from npower, phone them up and ask what meter reading they intend to use. If npower's is correct, then you need to ensure Eon bill to that reading.

If Npower hasn't got the correct reading, perhaps the reading failed validation so a different reading was agreed, but either way it should be the same, and close to what the reading was. If npower have a reading that is not the reading you gave them, give it to them again, and take it from there.

It sounds to me like your payments may not have been keeping up with your billed consumption, so you have ended up with a large balance.

I would check your meter reading again now and see what the difference is between now and what your reading was in January. That will give you an idea of how many units you are using per day, and therefore check whether the large bill is genuine.

This might also help to check that you didn't misread the meter in Janary. (Its easy to misread a meter, or write down the wrong reading, I've done it myself!)

Hope you get it sorted.