Tesco Merlin Passes going up

Roger_Rampant

It seems to vary quite widely, we ordered the Pizza Express vouchers 3 times and they always turned up within 3 days, same really with any vouchers we have ordered from them, whereas other offers do sometimes take longer.

sprogs

When I have ordered online I have always had the deal vouchers back within a couple of days, I get the feeling that they may have a bit of a rush on with postal applications over the last couple of weeks though, I wonder why!

nyck

Caught this thread a bit late?I post mine off 26th feb special next day delivery hope they processed it in time

nyck

nyck

I posted mine off special delivey and they arrived 27th feb.Wife got a message saying they wouldnt payout as they have gone upto £37.50 each ,she was told the deadline was the 9th Feb.I rang them but they wouldnt deal with me as it was in my wifes name.
very Pee'd off

nyck

Roger_Rampant

nyck wrote: »

I posted mine off special delivey and they arrived 27th feb.Wife got a message saying they wouldnt payout as they have gone upto £37.50 each ,she was told the deadline was the 9th Feb.I rang them but they wouldnt deal with me as it was in my wifes name.
very Pee'd off

nyck

They were in the ClubCard Deals brochure that expires at the end of February, so I think you have quite a strong case. Write to Terry Leahy if you can't get any sense out of their so-called "customer service" department.

flea72

Roger_Rampant wrote: »

They were in the ClubCard Deals brochure that expires at the end of February, so I think you have quite a strong case. Write to Terry Leahy if you can't get any sense out of their so-called "customer service" department.

yes, but the T&C also state that any offer can be amended or withdrawn at any time. so if they say the price has gone up, there is very little you can do about it

Flea

Roger_Rampant

It's amazing what a letter to Terry Leahy can achieve! :rotfl:

jellyhead

I ordered by post, and they have arrived! I gave them the correct amount of vouchers so unless they have taken extra from my account, which I don't think they would do without asking me, they have sent them at the old price

Thanks ever so much to the people who suggested it!!

nyck

Just Spoke to Customer services and got nowhere.
They wouldn’t honour the brochure price because I was aware of the online price increase. I sent a note with the application stating I wanted the brochure price not the online price. He told me if I haven’t sent the note in they would of honoured it

Even more pee’ed off

nyck

BaileyB

Mine also come. Can someone confirm that you go to any attraction and then they will put a photo on there for you?