primus question

kazd

If on Primus 2 calls are free weekdays from 6pm - 8am and Weekends are free from Midnight Friday, does that mean that we are charged from 6pm - midnight on a Friday.

Thanks

Heinz

No. Evenings are 1800 to 0800 Monday to Friday and weekends are (in effect) 1800 Friday to 0800 Monday.

sventhebrit

Details on the Penny Mobile scheme which PRIMUS emailed to me (I had to ask)

***PENNY MOBILE OPTION 2**

*local national calls are free in the evening and weekends for up to 90 minutes per call
*peak time local and national calls are 2p per minute
*There is no package charge on this plan
*The first twenty minutes of your mobile call will be charged at 1p per minute.

CALLS CHARGED FOR WILL BE:

*NGN’s (non geographical numbers) such as 0845 etc…..
*Mobile calls
*International calls
*Peak time local and national calls

To view your account statements all you need to do is go to https://www.planet-talk.co.uk , click on the log-in icon and enter your account number and account password.

If you have any further queries about your call plan please contact customer services on 0800 036 3839.

Many thanks,
Primus Telecommunications

JM_2

Hi,

If anyone is missing an email from Primus.

Check your Bulk or Junk mail.

It may be going there as spam. This was the case with my Yahoo mail.

I was also waiting for an email from Primus.

I phoned them and rep told me there was some delay with emails.

Then I was checking my Junk mail few days later, and discovered that the Primus emails were sitting there all the time. lol.

GeoThermal

Thanks for the tip. It wasn't there sadly. Will give them a call tomorrow.

GeoThermal

The problem was they had my email address wrong. All sorted.

helen21_2

GeoThermal wrote:

The problem was they had my email address wrong. All sorted.

Thought it would be that glad you sorted

helen21_2

phoneman44 wrote:

The industry process states that both the gaining and losing operator must write to you with your switchover date (this is to help prevent slamming). If you didn't receive confirmation from them then they are not complying with the industry regulations and could be subject to a fine.

Well it might state it, but only BT let me know, when i spoke to primus they just said if BT ha said that iw ould go over on a date then i would now be with them

christie_m

Like others on here, I've not received a welcome pack 3-4 weeks after setting up the account, nor have I had any written confirmation that I've been switched!

Customer services seem to ignore E-Mails, and talking on the phone to them doesn't confirm the date they require payment, etc.

Getting to the point where I'm considering switching away!

GeoThermal

After the long wait for any info because they had taken down my email address incorrectly, I went to logon to my account for the first time to be told there is a problem with it and to phone them. They seem to have more than their fair share of problems.