How long does it take to transfer into Halifax ISA?

jem16

I applied to transfer my cash ISA from If.com to the Halifax ISA saver direct on the 5th January. Within a few days I received all the forms from the Halifax and returned them. A few days later I received and returned the ISA transfer form.

A week ago(28th) I received a letter, dated 23rd January from the Halifax saying that the funds had been requested from If.com and they would let me know when the transfer was complete. I have since asked If.com when the transfer would go through - they say that no transfer has been requested!

How long should it take?

YorkshireBoy

In their "Savings - The simple guide to transferring your ISA" booklet, Halifax say...

We aim to complete your ISA transfer within 3 weeks of receiving the paperwork from your branch. However at particularly busy times of the year (eg tax year end), your transfer may take longer to complete.

When I moved from IF last year, the process was completed in 3.5 weeks from signing the form in branch.

jem16

Thanks for the info. It's still two months till the end of the tax year so they're dragging their heels a bit on this. I'll maybe give them another week before I start complaining.