PPI Reclaiming Discussion part 4

di3004

In a Tiz, what I was mean to say on the above post was you could request a Subject access request known as a SAR, this way they have 40 days to comply and send everything they have on you, however, there is a charge of £10 cheque or postal order for this request, but it may well be worth your while.
Here is the link to the SAR template:
http://forums.moneysavingexpert.com/showthread.html?t=1475553

If you just require the agreement which should show the PPI etc, just write a simple letter to request for a true copy of the Credit Agreement (CCA), and enclose a £1 postal order or cheque payment for this request, and they should post by 12 days.

With the above requests, post by recorded delivery as well, and if you no account number just give them as many details as possible, such as the year you think it was taken out, the address if different then, and your date of birth, also any surname is also not the same as it is now, this will help them easier to track down your information.

Hope this helps as well.
Good luck.;)

Di
X

Lilly_May_2

Hi....Di300 thank you for your answer to my question I have already as you suggestion:

*I would ask in writing for your true copy of your agreement (CCA), they have 12 days and normally for this request they cost a £1 postal order or cheque payment, and of course to make sure they receive your request post by recorded delivery.*

and have been waiting over 3 months for an answer, should I go straight on to the FOS do you think?...I just can not remember what I ticked or signed for this credit card, it was over 8 years ago!!!....I guess the FOS can only say no.....Lilly

di3004

Lilly_May wrote: »

Hi....Di300 thank you for your answer to my question I have already as you suggestion:

*I would ask in writing for your true copy of your agreement (CCA), they have 12 days and normally for this request they cost a £1 postal order or cheque payment, and of course to make sure they receive your request post by recorded delivery.*

and have been waiting over 3 months for an answer, should I go straight on to the FOS do you think?...I just can not remember what I ticked or signed for this credit card, it was over 8 years ago!!!....I guess the FOS can only say no.....Lilly

Hi Lilly
Your welcome.;)

The FOS will investigate your complaint for you, and all free as well, so I say go for it.

When you complain to the FOS you can either ring to arrange for them to send you a complaints form, or download and print from the site here:
http://www.financial-ombudsman.org.uk/consumer/complaints.htm
And also enclose copies of correspondence with your complaints form as well.

Blondie4_2

Di3004 - sorry, unsure how to say 'thank you' to a post! Thanks for your response, I will let you know how I get on. Cheers.

sahra

Hi, hope someone can help

I sent my first template letter to Barclays on 14 July, received a reply dated 21 July saying:
Dear xxxx,
We are sorry you had to contact us about the level of service you have received from Barclays. Blah Blah.
We are looking into your concerns and will let you have an amswer or update as quickly as possible, but no later than 12 August. etc etc.

Received the update this morning, letter dated 11 August!
Dear xxxx,
In our previous letter we promised to keep you updated on the progress of our investigation.
To help us resolve the matter we need to contact various areas of the bank to gather further information. When we have this information we will be able to provide you with a full response to your complaint.
We remain committed to resolving your complaint as quickly as we can and will contact you again on 10 September. etc.


Are these replies normal ? I thought they would have been a bit more specific
In the second letter they say they will contact us on a specific date, will they phone me?:eek:

Thanks

Turboman

amersall wrote: »

welcome back turbo, hows things with you?

Not too bad thanks

Just going to do the odd post--not going to get involved in all cases though this time-

Turbo

Turboman

Portofino wrote: »

1)--Date of first payment
2)--No of payments made before settlement by you
3)--APR % at outset
4)--Monthly payment (Loan/PPI/TOTAL) at outset
5)--Outstanding balance & Amount you paid to settle the loan+ EXACT words from your settlement letter (re the sums part)

1. Feb 2005
2. 9
3. 7.1 %
4. £133.65
5. I paid back £7336.17 but don't have the exact words from the letter I'm afraid


Turbo,

Is it going to be difficult to work out whether they owe anything above the PPI payments paid plus interest without the settlement letter?

I have not sent a SAR on this just requested the Loan Agreement.

Perhaps foolishly they are already looking at my compliant. I just wanted to get an idea of what to ask for if I need to issue an LBA.

Thanks again

Can you post up the Cancellation Clauses from your Loan Agreement via Scan/Photobucket or just type them out.
Similarly the Cancellation Clauses from your PPI Policy Documentation.

Will post back later tonight with figures

The problem with these paid-up loans is separating the PPI & Advance settlement figures.--although I'll ratio it tonight

When you ask for a settlement figure to pay off a loan, the lender adds some extra for his lack of future interest & admin.--fair enough if a moderate amount you might concede.

There are various ways of doing this and some generous lenders only charge you (say) an extra months interest, some work it out using a method detailed in your T&C's known as Rule of 78 or the newer Actuarial Method. Both of these last methods are complicated to understand the detailed mechanics-but basically in the early part of the loan, these methods give larger additional "added overheadfigures" than near the middle to end (relatively)

Just quickly (I may be wrong so got to check) I think you have had to pay about £600 more than the current outstanding balance after 9 payments at these interst rates-so later on we'll try & separate the settlement part of the PPI part of the loan.

Whether the actual settlement figure on the loan advance worked out according to your T&C's is punitevely high or generously low will not concern us in this analysis--that issue is subject to another discussion re Settlement Rebates etc---which does not interest me.

barloo69

Turboman wrote: »

Give me:

1)--Date of first payment
2)--No of payments made before settlement by you
3)--APR % at outset
4)--Monthly payment (Loan/PPI/TOTAL) at outset
5)--Outstanding balance & Amount you paid to settle the loan+ EXACT words from your settlement letter (re the sums part)

Re Barloo 6353 post -- you can't claim back PPI payments that you have YET to actually make
-also its 11226 div by 84 not 8955 div by 84

--what I expect is
a)--PPI paid so far
b)--8 % on above
c)--Compensation around £100-£200 hopefully
d)--And no loss re the settleling early for the PPI part

Turbo

Many thanks Turbo for pointing out my calc error (whole premium NOT the PPI amount, doh!!!)

Whilst I got you, surely the settlement figure would have included the PPI premium plus the interest so regardless of the fact that is has been settled early, effectively the customer has still paid for it when he settled. ......clear as mud ?!!???!!!

Ciao for now.

barloo69

Turbo, just read post 6378 which sort of clarifies my question. thanks anyway.

P.S. If you are calling yourself Calculator then I shall call myself Abacus ! ;-) LOL

chickpee

We have had the standard FSCS reply to an email querying what's happening with Picture basically saying they will send a decision regarding our claim asap.

I'm slightly worried that although our claim was upheld by the FOS that the FSCS won't take the same view. Does anyone have any thoughts on this? We have had some of the no claims bonus money sent to us but Picture were aware that the FOS were involved in a mis-selling complaint. They told us there was no point cancelling the insurance as our premiums would remain the same each month.

Anyway our reference is 20 so we will update when we get some news.

It's been a b****y long wait hasn't it :mad: