PPI Reclaiming Discussion part 4

CornishmanUK

Finally got a letters from Barclays and Barclaycard saying they have received my complaints and that they will both respond no later than 12th April. Hoping the response to be positive.

Keep up the good work guys!

[Deleted User]

beamerguy wrote: »

Hi this "full and final response" is utter rubbish and to be ignored.
IT'S ONLY FINAL WHEN YOU GET A FULL REFUND

It is amazing that with all the bad publicity about these loss making banks that they still think they have special words which are designed to put you off.

TAKE NO NOTICE, GO FOR THE KILL

All the banks committed fraud against consumers, including you so how do you feel about being defrauded and money stolen from you ?

I'm thoroughly disgusted to be honest! :mad:
I fully agree that the jargon the banks use is designed to discourage further attempts to retrieve money they are reluctant to part company with. My query (now answered) was whether I could add further detail to my complaint after they had provided what they deem is their "full and final" response.
I can assure you I will be pursuing my complaint through how ever many stages it takes to get my money back. I won't be giving up easily (though I'd prefer a quick resolution, of course).
I'm glad you and others feel strongly enough about this issue that you spend time on here encouraging others!

cappo

cclissold wrote: »

Thanks Matey. Is Di still on here and okay. I have been trawling through pages and pages and cant see her on here for ages. Mind you at this time of day my eyes are shot and I have left my glasses at work!!!!!!!!!!!!!! Stupido me.

C.x

Ha Ha i know what you mean. Di comes on every now and again, it's always lovely to see her on here, all the best to you.

dilus

incesticde wrote: »

Apologies if this question has been asked but I can't see it anywhere in this thread..

The 8% simple interest that is paid.. is it 8% per year or a flat 8%?

The 8% standard interest is calculated using a formula on a monthly basis and it gradually diminishes each month until the end of the term. It's not just a case of adding 8% per year or simply 8% total.
It has to be done on a spreadsheet and is a tad complicated. You have to work out what percentage of your monthly re payment was PPI This gives you a figure which is then applied to the formula, from this you get the 8% figure for month 1. Then you work it out again for month 2 and so on until the end of the term. It is then totalled up. Told you it was complicated but if you get redress and are not sure if the 8% figure is correct, post your figures and we can advise

Confused44

Moneyineptitude wrote: »

I'm thoroughly disgusted to be honest! :mad:
I fully agree that the jargon the banks use is designed to discourage further attempts to retrieve money they are reluctant to part company with. My query (now answered) was whether I could add further detail to my complaint after they had provided what they deem is their "full and final" response.
I can assure you I will be pursuing my complaint through how ever many stages it takes to get my money back. I won't be giving up easily (though I'd prefer a quick resolution, of course).
I'm glad you and others feel strongly enough about this issue that you spend time on here encouraging others!

I am in the same boat as you. I sent off a letter to Barclay re a loan taken out in 2002 ( paid off in 2007 ) I wrote to them, but TBH was probably too general and needless to say got a rejection last week. Like you it was a front loaded premium and I was in and am still, in full time employment with NHS, thus full sickness and redundancy package. Their standard rejection letter claims to have taken into account my employment status amongst other things like the operator at the time of sale having no complaints against them!!
I was also in a quandary as this was "final response" but after reading your thread will try again.
Good luck!

beamerguy

Confused44 wrote: »

I am in the same boat as you. I sent off a letter to Barclay re a loan taken out in 2002 ( paid off in 2007 ) I wrote to them, but TBH was probably too general and needless to say got a rejection last week. Like you it was a front loaded premium and I was in and am still, in full time employment with NHS, thus full sickness and redundancy package. Their standard rejection letter claims to have taken into account my employment status amongst other things like the operator at the time of sale having no complaints against them!!
I was also in a quandary as this was "final response" but after reading your thread will try again.
Good luck!

The words "final response" is a wheeze by these idiot banks hoping you will go away

As I said, the only "final" is when you get back the money they stole from you or "When the fat lady sings"

Front loading is serious and is not approved by the FSA or FOS, MAKE CERTAIN THAT BARCLAYS FULLY UNDERSTANDS THIS.

diane1801

Help re Debenhams ppi reply,
They state , I note you say that you were not told that the policy was optional when it was taken outin store on 3 May 1999, but i also note that that the process tahat we had in place was to make clear that it was not compulsory. I can confirm that on the agreement you signed , it required you to signif you requried the Account Cover, which you did. Therefore it appears that it was made clear that the policy was optional and that you elected to take out the insurance..
once a a customer has dedcided to take the product a policy summary and policy document is mailed out to the customerfor threer review, we offer a 30 day no quibble guarantuee where the policy can be cancelled etc etc,
Next para: In relation to your reference to the sales process in store , there is no requirment upon us to record he sales process and so we have no way of knowing what took place on the 310599 . However if the matters that you sugest took place you would have been able to call in the first 30 days and we would have removed the insurance from the account..

I cannot make head nor tail of the above considering that , I used the same complaint on my Evans store card complaint and Santander who own both companies paid out ppi compensation..
Would appreciate some help . this has been there final response letter

di

LAM2011

Hi - some thoughts and advice please :

In 2004 (ish) I took out a credit card with MBNA and I honestly remember nothing about the original application and I was really struggling at the time so probably filled out form quickly and maxed the card pretty quickly too so when I was assessing my financial situation a few months after - I noticed the PPI and I remember a phone call to the bank asking whether I had to have it as I was struggling to make the monthly payments. I was told that it was not optional. So recently after reading this thread I sent in the relevant form stating the above. I have had success with my Natwest Loan (but have all my paper work for this) so thought I would have nothing to lose.

Yesterday I had a reply from MBNA :
"The application form you completed offered you an option to tick the box to purchase PPI. This option to tick box would have made it clear to you that you could choose whether or not to purchase PPI) Given that you ticked the box (and signed below to confirm), I am satisfied that you actively chose to purchase and understood that it as optional when you did so"

Do I have any comeback on that answer or is that it now for my claim? I understand their comment but knew nothing about PPI until recently and did try and cancel it telephonically - which I have no proof of.

imdrowningnotwaving

GOOD DAY ALL

Many thanks to martin and the team of helpers on here

started looling into my ppi stuff mid november and thought yeah ok lets give it a go so phoned the following

1. northern rock
2. yorkshire bank
3.mbna
4.marbles
5.santander

state of play now

1.cheque on way to me for £2300
2.financial ombudsman dealing with and believes to be a very good claim
3.cheque on way to me for £4700
4.awaiting on offer
5.returned £1700 (but took off balance of what i owe them is this allowed?)

people it treally is that easy so i just want to say thanks again to everyone

state of play now is

beamerguy

diane1801 wrote: »

Help re Debenhams ppi reply,
They state , I note you say that you were not told that the policy was optional when it was taken outin store on 3 May 1999, but i also note that that the process tahat we had in place was to make clear that it was not compulsory. I can confirm that on the agreement you signed , it required you to signif you requried the Account Cover, which you did. Therefore it appears that it was made clear that the policy was optional and that you elected to take out the insurance..
once a a customer has dedcided to take the product a policy summary and policy document is mailed out to the customerfor threer review, we offer a 30 day no quibble guarantuee where the policy can be cancelled etc etc,
Next para: In relation to your reference to the sales process in store , there is no requirment upon us to record he sales process and so we have no way of knowing what took place on the 310599 . However if the matters that you sugest took place you would have been able to call in the first 30 days and we would have removed the insurance from the account..

I cannot make head nor tail of the above considering that , I used the same complaint on my Evans store card complaint and Santander who own both companies paid out ppi compensation..
Would appreciate some help . this has been there final response letter

di

Hi, I am very surprised that Debenhams want to put themselves on the same pedastal as the fraudulent banks like RBS, LLOYDS, CAPITAL ONE etc etc

See the check list below, if you can say no to any or more, let Debenhams know in no uncertain that you claim against them is valid

*Did YOUR BANK explain the full cost of the PPI when you took out the loan?
*Did you specifically ask YOUR BANK for PPI?
*Did YOUR BANK make clear that PPI was optional?
*Did YOUR BANK ask you about your medical history?
*Did YOUR BANK ask you about any existing payment cover?
*Did you know that YOUR BANK added a PPI policy to your loan?
*Do you think YOUR BANK treated you fairly?
*Did YOUR BANK ask if you have any existing medical conditions?
*Did YOUR BANK ask if you were entitled to sick pay from your employer?
*Did YOUR BANK add the PPI without your permission

With the tone of their letter which has a "could not care less" attitude about it, must make consumers wonder what other rip offs Debenhams may be running