National Rail / Transpennine Express

Freddie_Snowbits

Dany!l_II wrote: »

My only grounds for complaint are the over-eager attitude of the conductor to give me a ticket, and the incredibly rude customer services people in Piccadilly.

Norfolk_Jim wrote: »

Yes, it sounds like the guard could have treated you with a bit more customer respect.

Perhaps you would be treated differently if you had remembered your railcard, but the ticket that was used was not valid for that journey.
See
http://www.16-25railcard.co.uk/terms-and-conditions#3
Especially
6. You must carry your Railcard with you on your journey and when asked by rail staff, you must show a valid ticket and valid Railcard. If you fail to do so, you will be required to pay the full price Standard Single fare for your journey as if no ticket was purchased before starting the journey and in some cases a Penalty Fare. This does not apply if there was no ticket office at the station at which you began your journey or if the ticket office was closed and there was no ticket machine from which you could buy a discounted ticket.

I await the unfair terms and conditions brigade to turn up

Halloway

Freddie_Snowbits wrote: »

I await the unfair terms and conditions brigade to turn up

Do you mean the "I'm too lazy to read the terms and conditions so they mustn't apply to me" brigade?

Freddie_Snowbits

Halloway wrote: »

Do you mean the "I'm too lazy to read the terms and conditions so they mustn't apply to me" brigade?

Spoil Sport.:T :T :T

Norfolk_Jim

A little civility isn't dependent upon terms and condition, just common decency and good customer relations / service