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National Rail / Transpennine Express

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  • Brooker_Dave
    Brooker_Dave Posts: 5,196 Forumite
    Dany!l_II wrote: »
    Sorry?

    Did you not read the part about the staff at the Piccadilly ticket office being incredibly rude towards me despite me having waited in a huge queue and having respectfully and politely explained my problem to them?

    Guess not.

    It was all your fault, *you* left your pass behind.

    It's no good trying to blame everyone else.

    The staff have heard all these excuses before, just cough up and remembernext time to not to forget your pass.
    "Love you Dave Brooker! x"

    "i sent a letter headded sales of god act 1979"
  • Brooker_Dave
    Brooker_Dave Posts: 5,196 Forumite
    Dany!l_II wrote: »
    My reference to him seeming like he was on commission was in relation to his instant "well you're going to get charged then" remark and his magical ability to whip out his booklet of empty fine coupons in about 0.001 seconds. Respect works both ways, so what he's got a job to do - can't be do his job and be respectful to the people who keep him in a job also?

    Bitter because he didn't let you off?
    "Love you Dave Brooker! x"

    "i sent a letter headded sales of god act 1979"
  • hollydays
    hollydays Posts: 19,812 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    You forgot your ticket-some people are jumped up and power-crazed,but that's life.
  • Danyúl_II
    Danyúl_II Posts: 1,335 Forumite
    Part of the Furniture Combo Breaker
    It was all your fault, *you* left your pass behind.

    It's no good trying to blame everyone else.

    The staff have heard all these excuses before, just cough up and remembernext time to not to forget your pass.
    I did leave my pass behind, that's correct.

    I know they've heard every excuse before - I didn't offer an excuse, I pointed out to him I had left my card!

    All in all it seems the system is incredibly flawed, and that everybody is made out to be a criminal when actually you ought to be allowed to prove your innocence instead of being whacked with a huge fine.
  • Danyúl_II
    Danyúl_II Posts: 1,335 Forumite
    Part of the Furniture Combo Breaker
    Bitter because he didn't let you off?
    I didn't ask him to let me off.

    In all fairness you weren't there, so you don't really know his/my attitude towards the situation at the time.
  • hollydays
    hollydays Posts: 19,812 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Dany!l_II wrote: »
    I did leave my pass behind, that's correct.

    I know they've heard every excuse before - I didn't offer an excuse, I pointed out to him I had left my card!

    All in all it seems the system is incredibly flawed, and that everybody is made out to be a criminal when actually you ought to be allowed to prove your innocence instead of being whacked with a huge fine.

    Somewhat ironic comment,when you consider you rode the train without a ticket later.

    You had the choice not be be a criminal by choosing not to ride the train or pay up.
  • Norfolk_Jim
    Norfolk_Jim Posts: 1,301 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Dany!l_II wrote: »
    I did leave my pass behind, that's correct.

    I know they've heard every excuse before - I didn't offer an excuse, I pointed out to him I had left my card!

    All in all it seems the system is incredibly flawed, and that everybody is made out to be a criminal when actually you ought to be allowed to prove your innocence instead of being whacked with a huge fine.

    But you were not innocent, by your own admission you were guilty and did it a second time to get home. I have a crash helmet, but if I forget it and go off on my motorbike it's no defence if I explain that I do have one but I've left it at home when the police stop me. Its not about possession, its about use. You forgot to use yours so you cant prove innocence as you are not innocent, you are guilty of the offence.
    I'd like to be more sympathetic but you seem determined to labour your point when you dont have any moral grounds for complaint. So the conductor was brisk with you, the ticket office couldnt teleport your pass and reunite you, its not really grounds for complaint.
  • Danyúl_II
    Danyúl_II Posts: 1,335 Forumite
    Part of the Furniture Combo Breaker
    But you were not innocent, by your own admission you were guilty and did it a second time to get home. I have a crash helmet, but if I forget it and go off on my motorbike it's no defence if I explain that I do have one but I've left it at home when the police stop me. Its not about possession, its about use. You forgot to use yours so you cant prove innocence as you are not innocent, you are guilty of the offence.
    I'd like to be more sympathetic but you seem determined to labour your point when you dont have any moral grounds for complaint. So the conductor was brisk with you, the ticket office couldnt teleport your pass and reunite you, its not really grounds for complaint.
    My only grounds for complaint are the over-eager attitude of the conductor to give me a ticket, and the incredibly rude customer services people in Piccadilly. I've stated this on numerous occasions! Unless anybody from this thread was sitting near to me on the train I doubt they would understand the attitude of the conductor. I respect he had to give me a fine, I don't respect his attitude towards me. Perhaps he's like the person earlier in the thread with the "typical football type" comment? Despite the fact I was sitting on my own, with no football shirt on and drinking a Starbucks coffee!

    I find it mind boggling to think that there is nothing they could do with regards to the ticket I had bought for the return journey. As people in this thread have mentioned already, they have managed to 'upgrade' tickets after realising they did not have railcard with them.

    In any case it's clear that the train companies, coupled with their extortionate pricing, make thousands upon thousands of pounds every year by honest people making mistakes. Easy to see why they don't have any sort of process in place for you to present railcard within given time period if it have been forgotten.

    3 points:

    1. I understand that I deserved to be handed a fine by the conductor.
    2. The conductor, in my opinion, could have handled the situation with a bit more understanding and humility.
    3. The customer services in Piccadily were a disgrace.

    :beer: Cheers!
  • Norfolk_Jim
    Norfolk_Jim Posts: 1,301 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Yes, it sounds like the guard could have treated you with a bit more customer respect. Yes, it does seem ridiculous that the people at the station could not or would not let you upgrade the ticket after offering them a completely plausible explanation. These are the points you should focus on. I'm sure you would get more sympathy if that was the case and your consumer vent would be much more justified on here - its poor service.

    I had a similar problem at the turnstile of a football ground. I had a ticket but the detatchable stub had fallen off. The guy on the turnstile said, no stub, no entry. I offered to pay again if need be (it was an all ticket match) and I clearly had a ticket albeit stubless, it was there when I set out. But no way could he budge. So I went to see if anyone at the directors entrace could help me, and luckily for me they did. So I can appreciate your upset at the companies unhelpful stance, even though I may come over as utterly unsympahetic towards you and your experience.
    I guess they wanted you to buy a new ticket.
  • Brooker_Dave
    Brooker_Dave Posts: 5,196 Forumite
    Dany!l_II wrote: »
    I did leave my pass behind, that's correct.

    I know they've heard every excuse before - I didn't offer an excuse, I pointed out to him I had left my card!

    But that's your fault.

    Should everyone not bother carry a pass and expect the guard to just let them off?
    "Love you Dave Brooker! x"

    "i sent a letter headded sales of god act 1979"
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