Orange Stealing My Money For Charity?

diamonds

grimlea wrote: »

rofl

lol

i dont, I do law thats all, see post above^

makfai

Any Orange email address to complain to about this?

Always thought it 'interesting' that Telecomms Companies want you to complain by snail mail.

diamonds

charity ? seems Orange have had a " review " - my £5 Broadband Unlimited got cheaper !!

logged in to my a/c from Feb new bill date & whatda'yaknow .........
" Your currenthome package is:
Broadband Unlimited - with your Orange phone - £4.89 a month, up to 8 Meg speed, Talk service and unlimited use (fair use policy applies)
You can change to:

Home Select - with your Orange phone - £17.62 a month, up to 8 Meg speed, Livebox, Unlimited usage allowance (fair use policy applies). Plus inclusive calls via the Livebox to UK local and national numbers, calls to 30 international destinations (fair use policy applies) and calls to Orange Mobile customers

Home Max - with your Orange mobile phone - £22.51 a month, up to 8 Meg speed, Livebox wireless router, unlimited usage allowance (fair use policy applies), line rental and evening and weekend telephone calls included. Plus inclusive calls at anytime using your Livebox to UK national numbers, Orange mobile and 30 international destinations (fair use policy applies) "


CHANGE, Home Max ? not likely !!! BT Line rental £11.00 + £4.89 = £15.89, so I'd pay £6.62 more than now and lose 70 international destinations, fantastic deal ORANGE Maximise profit & give less service, do you think your customer are thick enough to pay £6.62 for less & lose 1280 BT access ? LOL, what idiot programs Orange's software ? I mean to offer such a deal.....PMSL.....:rotfl: :rolleyes:

how about " you are on our best Orange Broadband deal for your continued support & loyalty, you will continue to remain so while you are connected to a Orange mobile plan, thankyou for choosing Orange "

looking forward to the 2.5% VAT hike - NOT ! LOL, Orange will defo not include the 2.5% @ £5 now, as I said Orange certainly would'nt take the additional 2.5% thats coming within the £5 ( it would be commercial suicide given 20% of £5 is £1 ) as that would be unfair to customers and bad press - " when you should be charged less VAT give customers money away, when you need charged more VAT Orange do so ", its all about balance & i'm glad Orange have seen sense - between customer service structure & broadband Orange have had their fare share of bad press of years lately, no need to add more....basically to give you the difference in VAT now allows Orange to charge you more later at 20% VAT, they couldnt charge 15% and still charge you £5 & expect you to pay 2.5% more at a later date as thats unfair contract terms better giving customers the reduced rate direct than pay 2.5% direct to government out of profits at a later date on behalf of all BB customers - it makes sense & gladly fir ONCE Orange have seen that

out of interest has anyone had a email/letter confirming the changes not going to charity anymore & customers will now be directly passed on the VAT 2.5 % saving ? NO ? why show yourself to be a contradiction....let it slide quietly by as I said bad press has done enough damage to Orange, nothing like telling your client base & potential clients/customers - your absolutely inconsistent

for many discounted Broadband Unlimited customers whom on BT Wholesale exchanges Orange's agreement with BT Wholesale & C&W ( provide backhaul to international internet connections aswell as UK LLU ), with calls not going through Orange for their landline swallowing a 2.5% future VAT hike into £5 product thats gives 8MB/100 countries international 2nd line would be a massive loss making as it already is enough, why add a further 2.5% from your loss maker to the governments tab ?

1) retract 2.5% of customers money going to charity, &...
2) pass 2.5% rightly so to customer, so....
3) customer cannot claim unfair T&C for 2.5% increase due in future given 2.5% was handed back to them, thus
4) customer happy, &
5) Orange has no direct increase in VAT to government to swallow in future on behalf of BB customers

everyone's a winner, basically.........more so Orange financially & public image protected, customer gets what Labour intended....Orange is unanswerable on 2.5% VAT hike ( which was a direct conflicting with not passing on 2.5% VAT decision )

I applaud Orange for doing the right thing for its customers by retracting its intention of the 2.5% VAT to charity
( even if it was more to do with future costs on O's own behalf, a customer quite rightfully could argue in court the 2.5% reduction was not passed back to them, so a 2.5% hike would be Orange's responsibility to absorb & the customers price stayed the same - Orange would lose, as I said " cake & eat it " & no judge would allow ANY corporation to do so )

deedee1968

We joined Home max in Oct 07 for £24.00 per month for line rental, unlimited broadband and free calls. It seemed like a good deal at the time, Now it would appear that because we are not in their Broadband area the cost will rise to £32.30 per month.

We have to sign an 18 month contact but they only give us 30 days notice of this outrageous price hike.

Has anyone else had this letter. What do you plan to do?

I really want to move to another supplier but it alot of hassle as my business email s linked to it and of course we would have to return the livebox.