3 Increase International Charges - Reason to terminate?

Mr_Zippy

diamonds wrote: »

email customer.service@three.co.uk outlining your case, if they refuse forward reply email to executive.office@three.co.uk

Don't waste your time, they will be forwarded to India unless they are expecting an email from you.

Mr_Zippy

mattbates wrote: »

I received exactly the same text message a few days ago, as you said less than 7 days before the changes take effect, and followed up on the price 'changes'. It appears most rates have increased and in some cases quite substantially (roaming in the USA up from 30p to 50p / min).

Where are those figures from as the current rate of USA roaming is NOT 30p.

Text to UK - 25p
Call to UK - £1.20
Call from UK – 80p

digp

Mr_Zippy wrote: »

Don't waste your time, they will be forwarded to India unless they are expecting an email from you.

Better of considering suing them if they won't budge.

diamonds

unless you have requested such from Registered Office & denied, a court could throw it out, court is a last resort after all avenues

david69_2

I got the text this week i want out of my contract as the service is crap and I'm now setting up a business and i dont want to use my 3 number.
I dont have a copy of the terms and conditions but i want to cancel can anyone help

mattbates

You're absolutely right, it's completely unreasonable. It is difficult for customers to review the changes (ie increases!). Nowhere will you find a 'before and after' so you have to manually compare the rates they advertise on their WAP site with current rates on the website, as I did.

Thanks for the heads up re the registered offices. I'll be copying my letter on Monday morning to their HQ address.

Mr_Zippy wrote: »

Just realised the text says the new rates will be available online from the 3 Feb, you have to look on their WAP site now...

Which I cannot do as they are unable to bring me the full version of planet 3 now (ie. out of 3G coverage).

If this isn't unreasonable what is!

Less than 7 days notice via a text with a link to a WAP page that only works in 3G coverage!

KeithP

david69 wrote: »

<snip>
I dont have a copy of the terms and conditions...
<snip>

So you don't know what you have agreed to?
No point getting a copy now as they will have changed. You need a copy of the T&Cs that you agreed to, i.e. at the time of the sale.

Mr_Zippy

Details for USA changes for anyone who needs them:

Dec 07 (old price guide I have) – Jan 09
Text to UK - 25p
Call to UK - £1.20
Call from UK - 80p

From 3 Feb 09
Text to UK - 35p (40% increase)
Call to UK - £1.40 (16.67% increase)
Call from UK – 90p (12.5% increase)

Mr_Zippy

Or a bit closer to home - France Roaming Changes

Dec 07 – Jan 09
Text to UK - 25p
Call to UK - 20p
Call from UK - 10p

From 3 Feb 09
Text to UK - 25p (no change)
Call to UK - 34p (70% increase)
Call from UK – 15p (50% increase)

diamonds

in 3's defence it has the cheapest incoming calls in EU - 10p