Tesco Clubcard/Vouchers/Points/Deals - Post All Questions Here [merged]

c_l_a_i_r_e

Thanks again no1catman, you've been really helpful. Covering letter done and I'll get it all posted tomorrow now:)

JayCee

Hi,

I ordered £900 worth of Goldsmiths Vouchers and got an email telling me that they had been despatched last week.

My Clubcard Account states that they were despatched by Royal Mail on Friday 12th November.

Todays post has arrived, but I still haven't received my vouchers.

Due to the amount, I'm starting to panic, as I have ordered a nice watch from Goldsmiths, for which they have taken a deposit on my credit card, which will be refunded when I pay with my vouchers.

Is anyone else waiting for vouchers that were posted last week?

Also, if the vouchers do not arrive, will they replace them and how long does it take?

Thanks.

POPPYOSCAR

They can take up to two weeks to arrive from that 'despatch' date and Tesco will not do anything about it until two weeks have gone anyway

adoreholidays

JayCee wrote: »

Hi,

I ordered £900 worth of Goldsmiths Vouchers and got an email telling me that they had been despatched last week.

My Clubcard Account states that they were despatched by Royal Mail on Friday 12th November.

Todays post has arrived, but I still haven't received my vouchers.

Due to the amount, I'm starting to panic, as I have ordered a nice watch from Goldsmiths, for which they have taken a deposit on my credit card, which will be refunded when I pay with my vouchers.

Is anyone else waiting for vouchers that were posted last week?

Also, if the vouchers do not arrive, will they replace them and how long does it take?

Thanks.

I ordered lots of restaurant deals £380 worth on the 4th nov had despatch on the 9th but am still waiting starting to panic in case someone has intercepted these rang clubcard yesterday obviously took along time to get through and only got as far as recorded message saying they will only look into issues after 14 days so hung up likewise would like to know what would happen if someone had stolen these as how do you prove it is not you spending these as we have never been asked for ID when spending them.

POPPYOSCAR

adoreholidays wrote: »

I ordered lots of restaurant deals £380 worth on the 4th nov had despatch on the 9th but am still waiting starting to panic in case someone has intercepted these rang clubcard yesterday obviously took along time to get through and only got as far as recorded message saying they will only look into issues after 14 days so hung up likewise would like to know what would happen if someone had stolen these as how do you prove it is not you spending these as we have never been asked for ID when spending them.

I know it is worrying but I don't think the despatch date is actually when they are posted, more than likely when they are printed out.When I ordered a few weeks ago mine took over week to arrive from the despatch date and my DILs took nearly 2 weeks.They are also obviously very busy with more than usual being redeemed because of the changes coming up.

stikiuk

Hey all,

does anybody know when the next statement will be sent out ? I want to use what i have for a hotel break at the end of january, but don't have enough to pay in full yet. So i'm unsure as to if i can book now and pay the rest or wait in the hope that i will get more vouchers by then.

Sorry if this is in wrong place, but ive never used my vouchers like this before and am a bit unsure.

Thanks in advance x

Mumto2

stikiuk wrote: »

Hey all,

does anybody know when the next statement will be sent out ? I want to use what i have for a hotel break at the end of january, but don't have enough to pay in full yet. So i'm unsure as to if i can book now and pay the rest or wait in the hope that i will get more vouchers by then.

Sorry if this is in wrong place, but ive never used my vouchers like this before and am a bit unsure.

Thanks in advance x

There's another mailing due early Dec - after the cut-off date when the rewards reduce though.

spike87

Quite new to Clubcard points and received my first set last week. I'm a bit confused about the voucher exchange. I understand that in some areas, £5 turns into £10 and in other areas £10 turns into £20. Isn't that exactly the same? So why don't they just put in all areas clubcard values are doubled? Can I confirm in electricals £10 turns in to £20? So if I buy something valued at £60 I can just hand over £30 of Clubcard vouchers.

Also, I tried to use one of my vouchers online over the weekend and when I entered my code it said the voucher had already been used. Bit worried that someone else has used it and I won't be allowed to exchange it!

blueberrypie

spike87 wrote: »

Quite new to Clubcard points and received my first set last week. I'm a bit confused about the voucher exchange. I understand that in some areas, £5 turns into £10 and in other areas £10 turns into £20. Isn't that exactly the same? So why don't they just put in all areas clubcard values are doubled?

It has nothing to do with areas, it's always the case that a £5 clubcard voucher turns into a £10 voucher for the department you want to spend it in (toys, clothing, etc) and a £10 clubcard voucher turns into a £20 voucher for whatever department.

spike87 wrote: »

Can I confirm in electricals £10 turns in to £20?

Yes, *but* - not everything is included in the double-voucher promotion. In fact there's quite a long list of exclusions. You should have received a leaflet about this along with your clubcard vouchers, but if not, you can find a leaflet in stores (and I think there's also a list on the website).

spike87 wrote: »

So if I buy something valued at £60 I can just hand over £30 of Clubcard vouchers.

No, you have to exchange them first. You can do this at the customer service desk, and some stores also have a special temporary desk set up for this purpose.

So:
- decide what it is that you want to buy, and make sure it's included in the double-voucher-value promotion
- go and check that it is in stock (as you can't just get your clubcard vouchers back if it's not)
- take your clubcard vouchers to the customer service desk and ask for them to be exchanged double the value for whatever department you're buying from
- they will take your clubcard voucher and give you a coupon which looks like a till receipt which has something like "£10 off toys" on it
- take your item and your coupon to the tills (and you can't use the self-service ones)

Notes on exchanging clubcard vouchers: you can exchange them in values which are multiples of £5 - so you can exchange £5 of clubcard vouchers (for £10 coupon) or £10 of clubcard vouchers (for £20 coupon) but if what you want to buy is £15, you won't be able to exchange £7.50 worth of clubcard vouchers - you'll have to exchange £10 and lose £2.50 of it (or buy something else from the same department for that amount) or you can exchange £5 of clubcard vouchers for a £10 coupon and pay the extra £5 yourself.

Also note that you won't get change - so if you use a £10 off coupon to buy £8 of items, you won't get any money back or any vouchers back.

spike87 wrote: »

Also, I tried to use one of my vouchers online over the weekend and when I entered my code it said the voucher had already been used. Bit worried that someone else has used it and I won't be allowed to exchange it!

Are you sure you haven't already used that clubcard voucher, or that you hadn't already entered that number if you were entering more than one? If so, call the Tesco Clubcard people and ask them where and when the voucher was used - if it wasn't used by you, let them know. (I doubt they'll replace it if that's the case, but if someone is using your voucher numbers, both you and Tesco will want to know.)

Lazylion

Hello,

Has anyone else experienced slow delivery of thier clubcard deal vouchers?

I placed three lots of orders, the first one was dispatched by Tesco on the 9th November they arrived on the 13th. The second and third orders were allegedly dispatched just a day later on 10th November and they still haven’t arrived.


Any feedback will be great as its driving me mad now as they're holiday vouchers and i just want to book as the prices are increasing everyday!