New Dell PC - Will NOT connect to internet!

the_tired_one

aliEnRIK wrote: »

Virgins modem is a simple 'plug in and play'
So it must be the drivers in device manager (Like Pauly says)
Are there any yellow exclamation marks in device manager?

no yellow !

PaulyB71

Do you have anything under Network Adapters in Device Manager?

penrhyn

Having just crawled around the back of my Inspiron, I've had a look at the network connector.
Associated with it are two LEDs a green connection and a yellow data one are either of them illuminated on your PC, and for that matter does the relevant LED illuminate on your modem?
As the guys said before if you go on show all connections you should see one under High speed internet/local area connection.

[Deleted User]

Reboot your computer and press F2 as soon as you see the Dell logo. Check under the tabs for System configuration and Basic device configuration settings for something along the lines of "Onboard LAN" and it should be enabled, if it isn't, change it to that.

PaulyB71

Check in BIOS to ensure the onboard LAN is enabled. Reboot and press F2 on the post screen. You should have an option somewhere for onboard LAN. Make sure this is set to enabled

PaulyB71

anewhope wrote: »

Reboot your computer and press F2 as soon as you see the Dell logo. Check under the tabs for System configuration and Basic device configuration settings for something along the lines of "Onboard LAN" and it should be enabled, if it isn't, change it to that.

Darn it - got beaten when typing post. Colleagues coming to talk to me when I'm busy Good advice from anewhope!!!

the_tired_one

penrhyn wrote: »

Having just crawled around the back of my Inspiron, I've had a look at the network connector.
Associated with it are two LEDs a green connection and a yellow data one are either of them illuminated on your PC, and for that matter does the relevant LED illuminate on your modem?
As the guys said before if you go on show all connections you should see one under High speed internet/local area connection.

The 'ethernet' led does NOT light up on the modem

peter_the_piper

My dells came with a separate disc which had drivers on it, did you get one and have you run it? When I've sent Dells back for repair they have often reinstalled the OS and the drivers are not always put back on.

the_tired_one

There are a couple of discs - 1 is for the monitor, the other has drivers etc on it - but it doesnt specifically mention 'network adapters' on

aliEnRIK

Id try to install all drivers off the disc personally