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New Dell PC - Will NOT connect to internet!

Ive just bought a Dell Inspiron 530 PC

Virgin have connected up the modem etc

But it wont connect to the internet.

Ive looked in Device Manager, and there is no evidence of a Network Adapter anywhere.

Help is required
«13

Comments

  • mdbarber
    mdbarber Posts: 1,116 Forumite
    virgin have connected the modem, to where and what? (usb, ethernet), laptop or wireless?, lack of nic in device manager points to
    a, one not being fitted
    b,one fitted (onboard) but not enabled in bios
    c, fitted and enabled but driver not installed(check device manager for unknown devices..
    click here to achieve nothing!
  • aliEnRIK
    aliEnRIK Posts: 17,741 Forumite
    Part of the Furniture Combo Breaker
    Wired or wireless?
    :idea:
  • penrhyn
    penrhyn Posts: 15,215 Forumite
    Part of the Furniture Combo Breaker
    Linux, Vista or XP
    That gum you like is coming back in style.
  • mdbarber
    mdbarber Posts: 1,116 Forumite
    penrhyn wrote: »
    Linux, Vista or XP

    there's a version of linux with device manager?
    click here to achieve nothing!
  • Ok - more info

    - Windows XP
    - Modem connected to PC via Ethernet cable
    - Wired internet

    Bought the PC 2 weeks ago - but it kept 'crashing' and leaving a blue screen - but the internet worked fine

    Since PC was repaired by Dell, its working fine - but internet isnt working.

    Hope thats good info
  • PaulyB71
    PaulyB71 Posts: 136 Forumite
    Is there any sign of the network card in device manager?
    If I have helped in any way, and you feel like it - please press the thanks button
    :beer:
  • aliEnRIK
    aliEnRIK Posts: 17,741 Forumite
    Part of the Furniture Combo Breaker
    Virgins modem is a simple 'plug in and play'
    So it must be the drivers in device manager (Like Pauly says)
    Are there any yellow exclamation marks in device manager?
    :idea:
  • Click Start > Network Connections and click Show All Connections, do you see anything listed?
  • PaulyB71 wrote: »
    Is there any sign of the network card in device manager?

    no it isnt
  • anewhope wrote: »
    Click Start > Network Connections and click Show All Connections, do you see anything listed?
    nothing listed
This discussion has been closed.
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