Barclays Bank (warning)

Extant

Yes, it is bad and he shouldn't have done it: it's a breach of the sales standards that all our sellers have to sign.

Pursue the issue with Customer Relations, as they will be the only department who can remove the record of the second search (branch staff have no authority to do this).

storminbalder

Why would you want to put your money in a leper bank anyway?

Read this. I said no good would come of it at the time. And all because the bosses wanted to protect their bonuses. Gread I tell you. Sheer greed! Shame on them.

http://business.timesonline.co.uk/tol/business/industry_sectors/banking_and_finance/article5563223.ece

Extant

storminbalder wrote: »

Why would you want to put your money in a leper bank anyway?

Read this. I said no good would come of it at the time. And all because the bosses wanted to protect their bonuses. Gread I tell you. Sheer greed! Shame on them.

http://business.timesonline.co.uk/tol/business/industry_sectors/banking_and_finance/article5563223.ece

How is it a bad thing that the Government should be prevented from taking a share in Barclays? It's not like we live in a capitalist free market based system or anything. :rolleyes:

Did you, perhaps, consider that we opted for this route because it allowed us greater operational freedom AND the ability to return to paying dividends to our shareholders significantly faster?

For any such plan that Barclays cooked up, our shareholders had to approve it - and they did. So your "argh bank bosses fat cats rargh Daily Mail" anger is misdirected.

Mike1989

storminbalder wrote: »

Why would you want to put your money in a leper bank anyway?

Read this. I said no good would come of it at the time. And all because the bosses wanted to protect their bonuses. Gread I tell you. Sheer greed! Shame on them.

http://business.timesonline.co.uk/tol/business/industry_sectors/banking_and_finance/article5563223.ece

To be fair unless you have over 50k to invest I don't see why it would be any worse than opening a current account at RBS, Halifax, Lloyds or HSBC?

End of the day it is not much different than HSBC having investors from Hong Kong and across the world. Just means Barclays now have investors from Abu Dhabi. Might take a while for them to recover but they are as safe as most places these days. Plus if you are putting money into a monthly saver Barclays offer 6% fixed for 12 months, they also have other good savings accounts. Better rates than NatWest, RBS and Lloyds.

But wouldn't not consider barclays just because of what has been said in the papers, as if they collapse, likelihood is everywhere else would be up the creak without a paddle as well.:rolleyes:

staffie1

This is why I've closed my Barclays account and switched to First Direct. Saving myself a fortune and getting excellent customer service. :j

Twister84

Mike1989 wrote: »

Not surprising that a personal banker, not just in Barclays but any bank, would try and take credit for a sale as it gives them a bonus.

Have to disagree there. It does not go towards your own personal bonus - in fact, no-one at "shop floor" level (eg, cashiers, advisors ) has a bonus based on their own sales with RBS. It's for branch performances, if anything, and even then it's sales and service.

Mike1989 wrote: »

However, if you went in with an already successful application and they canceled it, then that personal banker is in the wrong unless that person asked you if you would mind. As when I went into the Halifax with my cheque to pay money into a guarantee reserve account, they asked me if I woudl cancel that account and open one at this branch to help their sales. I said no, they paid the cheque in no problem.

I personally find that crap customer service because you shouldn't have to open a brand new account, especially if you were told it was to help sales!! Funny though, I've had a few customers this week who've said they wanted to move their accounts because they've moved away from their original branch. They were told (and I re-iterated) there was no need move because you can do the same things in all branches.

Cash_Flow

BarclaysManager wrote: »

Yes, it is bad and he shouldn't have done it: it's a breach of the sales standards that all our sellers have to sign.

Pursue the issue with Customer Relations, as they will be the only department who can remove the record of the second search (branch staff have no authority to do this).

Cheers, the personal banker has been caught red handed so too speak;)

I have logged my complaint with customer relations, I don't know barclays system inside out but I do know that although he was able to cancel my online application he was not able to completely remove it from the system:rotfl:

Extant

Cash_Flow wrote: »

Cheers, the personal banker has been caught red handed so too speak;)

I have logged my complaint with customer relations, I don't know barclays system inside out but I do know that although he was able to cancel my online application he was not able to completely remove it from the system:rotfl:

No no, we have to keep that sort of information for at least six years - but we're currently under a disposal hold order from 2007, so we're not getting rid of anything at the minute. In theory forever.

To me, though, this is a major flaw of our online system: it's not that, uh, online. It should be able to go end to end and get the account opened with little to no direct human input.

And to put your mind at ease, if this seller is a perpetual offender or is falling down in other areas, then he should end up being disciplined.

Mike1989

Twister84 wrote: »

I personally find that crap customer service because you shouldn't have to open a brand new account, especially if you were told it was to help sales!! Funny though, I've had a few customers this week who've said they wanted to move their accounts because they've moved away from their original branch. They were told (and I re-iterated) there was no need move because you can do the same things in all branches.

It was crap service but I let it pass, as well, I hadn't been in that branch since August 2007, that account I was paying into was opened October 2008. So over a year and since then the only time I went in was Wednesday to set up a standing order and cannot see myself going back in only to close whatever account that reserve is paid into.

Personally if the rate was what they are currently, I'd have taken my money back to YBS.

456789

noah271007 wrote: »

Why not you vote your feet and look elsewhere? First impressions are important, if they are not very good then perhaps you ought to look elsewhere. I, once, personally decided not to proceed opening a bank account a few years ago due to their poor first impressions and managed to get them to remove a credit search off my records due the fact the application never reached a decision. I had to be quick and request to cancel my application before the bank made a decision on whether to open an account or not.

I was tempted to just give up on the whole thing but thought I would give it one last try when I went near a branch.

It was a small branch not very busy so I got to see the personal banker straight away - I explained the situation. She looked at the stuff and said that the manager needed to approve it. The manager was in a different branch so she phoned her.

She tried - but then said that as I had applied for the account online the computer wouldn't let her change it to approved and it needed to be done by a manager in the dept. that dealt with online applications.

The personal banker phoned up the helpdesk but the person on the other end kept thinking she wanted to know about online banking. She then tried some other number and eventually said that she would have to do a new application and credit check me for the barclays bank account and it would leave a mark (which I had already been checked for once when I applied online) so she didn't really want to do that and offered me a cash card account. Decided I might aswell take it as I had spent so much time on the matter. I don't need an OD so it isn't that different.