Double charge on carpet fitting by Carpetright

samuela66

Red_Elle wrote: »

Hi, me and OH had exactly the same problem with Carpetright about a year ago. The details are a little fuzzy, but basically they didn't tell us about a delivery charge or the charge for the stairs. I had had a quote in store and the guy turned up and had the identical figure, but the maths didn't work at all. He tried to gloss over it, but I was adamant that we weren't told about certain things. It basically seemed like he worked around the quote initially given to try and make the price up, as it was completely different to the cost instore.

I insisted that as we had not been told, we would cancel the order and I made him rework the order completely in front of us. If I remember rightly, we didn't pay for delivery or the stairs/landing charge, as that had not been quoted to us (and it was in writing) The final figure was lower than the one he initially came round with, but we did have to insist. Try this - hope it works!

Carpetright, bunch of robbing gits!

I went in to price some cushioned flooring, typical me picked the most expensive one, I can never work out the price my self, so I asked what it would cost in total with fitting, she gave me a price I said fine yes, paid up but when I looked at my bill that afternoon they had charged £40 delivery, she never once mentioned that to me, I live 2 mins away from the store, i called back livid at it being done in such a backhanded way, they refunded the delivery charge, TBH should've told them to stick it and let them lose £250.
I hate the way sales people do this kind of thing!

Sam

joe_the_fitter

DIY carpet fitting is a rare quality. It takes on average 3-4 years to be qualified enough to do an expectable job. The thing with carpet fitters is we are at the bottom of the food chain. People will spend vast amounts on a new sofa,wall paper ,paint and curtains etc when doing up a room, but when it comes to parting with a few pounds to have the flooring done properly, they hate it. Strange or what ?????








eooo;1492279]Can I just add that my husband once watched a carpet fitter lay a carpet for me and hubby decided that from now on he would do any carpet laying himself as it looked fairly straight forward. He now fits all my carpets and lino, friends carpets and my Dads. Saving a fortune in carpet fitters bills over the years. So if you are agile enough it may be worth watching a proffessional and then trying it out for yourself. I have always bought second hand or cheap new carpet so if you have a super expensive Wilton/Axminster it may be worth paying for the proffessional. It's just a thought

joe_the_fitter

All big faceless carpet shops are up to the same old tricks.Here are a few things you should not do:

1. Do not allow them to charge you for delivery, we as the fitters deliver your carpets without being paid.
2. Do not buy the carpet gripper from them. A whole box of carpet gripper costs between £13.00 and £20.00 (whole sale) That works out at 4p per foot. Carpetright (as shown on their website) charge £1.49 per metre approx 50p per foot. A box therefore costs the customer £250.00 RIP OFF.
3. Do not buy their underlay the prices for this is also over inflated.
4. Do not buy Door bars they are just as bad
5. Do not use their fitters (The fitters are as good as any) but they do not get paid properly. And have to pay the shop for the work allocated to them.

All the selling hype about huge discounts are designed to get you in the shop. The carpet is cheap but every thing else is so expensive it nearly always works out more . Buy the carpet from them and get your own fitter to collect supply everything else and do the work for you. (they hate that)


When I supply carpets to be fitted by myself I do not charge for the gripper or doorbars as they are so inexpensive

joe_the_fitter

Nada666 wrote: »

I'm sorry, I just can not parse out any valid complaint. Are you saying you want to pay the same to fit a rectangular room with a single doorway than someone with stairs or a t-shaped hallway with half a dozen doorways? Surely it is entirely fair to make the base fitting price be the price for an easy, quick job and only those who require more time should have to pay for it.

Stairs are not complicated - but they take time.

As a carpet fitter I can fit two rooms (4meter x 4meter)with gripper and underlay in 1 hour or so. It would take me 2-3 hours to fit a hall stairs and landing with just 1 piece 4 meters x 4meters.
Hope this helps

ThumbRemote

Nada666 wrote: »

I'm sorry, I just can not parse out any valid complaint. Are you saying you want to pay the same to fit a rectangular room with a single doorway than someone with stairs or a t-shaped hallway with half a dozen doorways? Surely it is entirely fair to make the base fitting price be the price for an easy, quick job and only those who require more time should have to pay for it.

Stairs are not complicated - but they take time.

I very much suspect that the OP isn't that bothered any more, 7 years on.

markrossi007

Based in Accrington we are a flooring business of 3 years. With us you never pay any silly charges. You pay for your flooring (carpet/vinyl/laminate ) the underlay and fitting (grippers included in fitting price). My business was started to combat companies like carpet right who charge customers for things that have to be done anyway. They use lots of small charges to hide the big charge that it is. Fitters charges vary from 2 to 3 quid a meter. Regardless of the surface, difficulty is part of the job.
Mark (MD Accrington Carpets) facebook.com/accringtoncarpets :money:

markrossi007

joe_the_fitter wrote: »

DIY carpet fitting is a rare quality. It takes on average 3-4 years to be qualified enough to do an expectable job. The thing with carpet fitters is we are at the bottom of the food chain. People will spend vast amounts on a new sofa,wall paper ,paint and curtains etc when doing up a room, but when it comes to parting with a few pounds to have the flooring done properly, they hate it. Strange or what ?????








eooo;1492279]Can I just add that my husband once watched a carpet fitter lay a carpet for me and hubby decided that from now on he would do any carpet laying himself as it looked fairly straight forward. He now fits all my carpets and lino, friends carpets and my Dads. Saving a fortune in carpet fitters bills over the years. So if you are agile enough it may be worth watching a proffessional and then trying it out for yourself. I have always bought second hand or cheap new carpet so if you have a super expensive Wilton/Axminster it may be worth paying for the proffessional. It's just a thought

mark (accrington Carpets) , your crazy. Fitting a carpet properly is a very different game than botching it yourself. The stretching alone if done wrong will very badly affect its performance. Also not hacking your skirting to bits. The underlay has to be stretched and fit with no gaps or overlays. even the distance of the gripper to the wall has to be right. Very good Carpet fitters are artists. I am an artist :T

the_carpet_fitter

Maisie wrote: »

We saw an offer at Carpetright which looked good value for a decent carpet. The salesman gave us a rough estimate before they came and measured the house next week.

When we saw the breakdown of the figures. it said:

Carpet £950 (before 50% discount) (38 sq mts)

U/Lay extra etc. (that was agreeable)

Carpet bars etc... " " "

Fitting of above nearly £100. (This was £25 higher than another estimate we'd had from a small shop for fitting everything)

Then further fitting charge for stairs and landing of £25.

Then carpet delivery charge £25.

Are we paying twice for fitting with extra charge of £25 for stairs and landing
or is this how the big companies make their money?.

I had thought of ringing Trading standards tomorrow to see if the company can double charge for fitting like this.

Your opinions would be welcome. Thanks Maisie

Carpetright/Wrong!! Don't Get ripped off!!!

I have recently left Carpetright after being a fitter there for over ten years, and have myself debated about going to Trading Standards,

The first thing to remember is that all Carpetright fitters are working on a self employed basis, the other thing to remember here is that we are talking about a massive company with more than 700 stores across the UK and Europe.

There are plenty of issues I would like to raise as regards This Company but I will leave them for an other day perhaps! But dealing with the particular matter of extra costs when placing an order that Maisie Has raised.

-1- When you walk into a Carpetright Store to place an order for lets say a Hall, Stairs and Landing Carpet, before you even sit down with the salesman it has just cost you £50.00 Why so you may ask? because the first thing you are charged for is the delivery £25.00. Now remember those self employed Carpet fitters, they bring the carpet with them any way, after all they cant very well fit without it can they!! so who pockets the £25.00?? Carpetright do for doing? well nothing.
Now as a carpet fitter of over twenty five years it is correct to say that a average room say 4mtr x 4mtr should take less than an hour to fit out.
The same size piece of carpet on a h/s/l (hall, stairs and landing) can and does take as long as two hours, so it is fair and reasonable for a surcharge on the fitters time and experience.

The only problem with the £25.00 h/s/l surcharge the salesman tells you about as you sit down, is that the fitter will never see a penny of it pocketed again by CARPETRIGHT FOR DOING NOTHING!!

So lets do some maths, as an average, each Carpetright store has four Fitting teams working in pairs, each team will take out between six and ten orders per day every day, four teams between them taking out 24 to 40 orders a day, or £1,200 to £2,000 in delivery and surcharges that they do little or nothing to merit, while the fitters take the grief off the customers on the doorstep,

If anyone would like to know how to win this game and cut your costs down let me know

the carpet fitter

tomtontom

the_carpet_fitter wrote: »

Carpetright/Wrong!! Don't Get ripped off!!!

I have recently left Carpetright after being a fitter there for over ten years, and have myself debated about going to Trading Standards,

The first thing to remember is that all Carpetright fitters are working on a self employed basis, the other thing to remember here is that we are talking about a massive company with more than 700 stores across the UK and Europe.

There are plenty of issues I would like to raise as regards This Company but I will leave them for an other day perhaps! But dealing with the particular matter of extra costs when placing an order that Maisie Has raised.

-1- When you walk into a Carpetright Store to place an order for lets say a Hall, Stairs and Landing Carpet, before you even sit down with the salesman it has just cost you £50.00 Why so you may ask? because the first thing you are charged for is the delivery £25.00. Now remember those self employed Carpet fitters, they bring the carpet with them any way, after all they cant very well fit without it can they!! so who pockets the £25.00?? Carpetright do for doing? well nothing.
Now as a carpet fitter of over twenty five years it is correct to say that a average room say 4mtr x 4mtr should take less than an hour to fit out.
The same size piece of carpet on a h/s/l (hall, stairs and landing) can and does take as long as two hours, so it is fair and reasonable for a surcharge on the fitters time and experience.

The only problem with the £25.00 h/s/l surcharge the salesman tells you about as you sit down, is that the fitter will never see a penny of it pocketed again by CARPETRIGHT FOR DOING NOTHING!!

So lets do some maths, as an average, each Carpetright store has four Fitting teams working in pairs, each team will take out between six and ten orders per day every day, four teams between them taking out 24 to 40 orders a day, or £1,200 to £2,000 in delivery and surcharges that they do little or nothing to merit, while the fitters take the grief off the customers on the doorstep,

If anyone would like to know how to win this game and cut your costs down let me know

the carpet fitter

Whilst I would never use Carpetright myself, you don't tell us anything that is out of the ordinary, that is how businesses make a profit.

simple_but_sweet

tomtontom wrote: »

Whilst I would never use Carpetright myself, you don't tell us anything that is out of the ordinary, that is how businesses make a profit.

what i gathered was that the carpet fitters get all the flack from the customers onsite, when infact they will only receive the minimum - all extras are pocketed by Carpetright themselves!

I work in an independent retailer, and numerous times I've had customers stating they can get the carpet we are offering cheaper from carpet right. Obviously they'll get a far cheaper price than any small shop due to bulk buying etc, but it's always in the extras where they'll make the majority of their money. We charge £4sqm for underlay whereas they charge £7.00sqm. We charge 15p per foot for gripper, and they'll obv charge something ridiculous for it.

Our customers constantly say they'll happily pay a slight bit more for the carpet as the customer service received in the smaller & locak shops is (usually) second to none.