Halifax mistake. What should I do?
MOCHA
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I applied for the Halifax ISA Saver Direct account online in mid October and received a letter confirming the account.
In early January I wanted to add some money to the account to use up the £3000 allowance for the year and logged on to make a desposit. When checking the account details I noticed that the interest rate displayed was 3.65%, not the 5% I signed up to.
I called the Halifax and was told that they'd check the records and correct any mistakes. I've now received a very short letter confirming that they made an error which has now been corrected and will backdate the due interest.
The whole attitude seems to be:'never mind,mistakes happen' and I want to know if I should ask them for compensation for their mistake and the hassle they've caused me.
I appreciate this is not a catastrophic situation but it's irritating and I feel angry at their whole attitude.
Opinions please!
In early January I wanted to add some money to the account to use up the £3000 allowance for the year and logged on to make a desposit. When checking the account details I noticed that the interest rate displayed was 3.65%, not the 5% I signed up to.
I called the Halifax and was told that they'd check the records and correct any mistakes. I've now received a very short letter confirming that they made an error which has now been corrected and will backdate the due interest.
The whole attitude seems to be:'never mind,mistakes happen' and I want to know if I should ask them for compensation for their mistake and the hassle they've caused me.
I appreciate this is not a catastrophic situation but it's irritating and I feel angry at their whole attitude.
Opinions please!
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What hassle are you talking about? One telephone call that was sufficient to get everithing sorted out?
When I was hit by a car while cycling (driver's fault) I only asked him to pay for my broken glasses and torn jeans, although I had minor injuries.
This is just my opinion ...
.withdrawal, NOT withdrawel ..bear with me, NOT bare with me
.definitely, NOT definately ......separate, NOT seperate
should have, NOT should of .....guaranteed, NOT guarenteed
Sure you should claim compensation, it must be worth 10p for the phone call. :rolleyes: