NatWest Wat A Crock

sweetiepie2121

I made a payment with my debit card on the 16th Jan 09. Now it is only showing on my bank statment online 19th Jan 09.Why has it taken natwest so long to take the payment out of my current account.Does any one else experience this problem with thier banks.Do you think it is wrong.I know my bank system updates itself 3am.So why has this happened.Are thier banks that are better than this.I would like to know if thier is.:j

Mike1989

Halifax

16th was a Friday and generally banks work on a 5 day week and don't count weekends for clearing things. So it makes sense it would appear on your account on the 19th of January. However, if you read through the threads on here you will see that people make payments and some companies don't get them to debit it for a few days afterwards. So its generally not the bank it is more so the company you have spent your money with that maybe has their system set up for requesting it a day later, or a few days later. But in this case it was paid for on a Friday and took out on a Monday. Not surprising considering he next two days were a weekend.

Mark7799

16th was a Friday, 19th was a Monday - 17th and 18th were not banking business days.

willo65

Natwest

sweetiepie2121 wrote: »

I made a payment with my debit card on the 16th Jan 09. Now it is only showing on my bank statment online 19th Jan 09.Why has it taken natwest so long to take the payment out of my current account.Does any one else experience this problem with thier banks.Do you think it is wrong.I know my bank system updates itself 3am.So why has this happened.Are thier banks that are better than this.I would like to know if thier is.:j

Natwest would normally earmark the money in your account for the payment for 2 days so although it shows you can't access it. After 2 days if not claimed by the company then the money is made available to you again.

chambta

Is there a point to the poll?!

When the company actually debits your account is nothing to with Natwest.

Not sure where you get this '3am update' thing either.

sweetiepie2121

chambta wrote: »

Is there a point to the poll?!

When the company actually debits your account is nothing to with Natwest.

Not sure where you get this '3am update' thing either.

Tele phone banking customer services told me this

withnell

Well, even on a rubbish interest rate you're getting something back - what's the problem with them taking the money late?

chambta

sweetiepie2121 wrote: »

Tele phone banking customer services told me this

They're talking rubbish.

Debit card payments are at the whim of the merchant. I had one come out 3 months later by MVC, the one time music retailer. They shouldn't really but then can.

TheKeyMaker

Nothing really to do with the banks, they send the money when the request arrives: I fly my in-laws by bmi airlines and usually the money is taken out 2 weeks after. The other day I bought a DVD from BBC and the money left my account a month later…

Lokolo

chambta wrote: »

They're talking rubbish.

Debit card payments are at the whim of the merchant. I had one come out 3 months later by MVC, the one time music retailer. They shouldn't really but then can.

I think the teleperson meant that updates on accounts are done at 3am....

lallysmum

Just have to stick up for Natwest here...
On 1st Dec I made a debit card transaction for £50 to Somerfield.. what with Christmas and everything approaching, I didn't check that it had gone. Somerfield *finally* took the payment on 10th January.. I didn't have enough funds in my account at the time, as I generally keep a £40 balance in my current account to prevent me spending. I transfer from my savings as and when.
Obviously the £50 debit took me overdrawn.. Natwest initially charged me £28 overdraft charges and £30 card misue fee. When I spoke to them to query why the money had been taken when it had (even the ref for the debit was 01.12.08) they told me the 6 month rule, but could see that it was a genuine error and refunded all the charges.
(Somerfield were quite useless when I raised it with them, and basically said "tough. but please do continue shopping with us.." No! lol )

It's not Natwest's fault - raise it with the company .