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BRITISH GAS "HOMECARE" IS A SCAM
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I have been paying 16pounds per month for a homecare insurance with British Gas. This policy is designed to cover your boiler and central heating system.
I was visited by an engineer to assess if my system was "good enough" for them to cover me. He explained that I needed a complete flush out of the system which would cost 440pounds!!! It was NOT explained to me that if I do not have this done that any other water bearing parts would not be covered, that in effect meant that I was paying 16pounds every month for no service!!!!!!!!!!!!
PLEAE BE AWARE IF THIS MARKETING SCAM. BRITISH GAS WILL NOT TELL YOU DIRECTLY ABOUT THIS POLICY UNTIL YOU COMPLAIN THAT ENGINEERS
ARE NOT REPLACING PARTS.
I was visited by an engineer to assess if my system was "good enough" for them to cover me. He explained that I needed a complete flush out of the system which would cost 440pounds!!! It was NOT explained to me that if I do not have this done that any other water bearing parts would not be covered, that in effect meant that I was paying 16pounds every month for no service!!!!!!!!!!!!
PLEAE BE AWARE IF THIS MARKETING SCAM. BRITISH GAS WILL NOT TELL YOU DIRECTLY ABOUT THIS POLICY UNTIL YOU COMPLAIN THAT ENGINEERS
ARE NOT REPLACING PARTS.
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Replies
They left us a list of work that needed doing before we would be accepted for homecare. We gave the list to 2 plumbers and asked for quotes on the work necessary to comply. Much cheaper than British Gas.
Then we went back to British Gas and joined homecare.
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incidentally my parents had to pay for a system flush out i wonder how many more people have had to do this with bg
Don't let them get away with this they should know what they are getting paid for and not wait until the customer calls them.
A flush of the system is no where near £400. My dad is a plumber, and british gas do charge very high prices (he is sub-contracted to them) and he can cut their prices nearly in half of bolier installations
cheers,
Andy
Cheers,
Andy
They will be giving me my money back for sure, as I am adopting your approach.
Thanks,
Andy
Hope your dad gets plenty of work from x-customers such as me!
Cheers,
Andy
I can never understand why people buy this 'insurance' from BG. They claim to have a 24 hr service but that isn't an engineer on call 24h, it's just their call centre. It's a pile of pants if you ask me.