Paying for 8 meg but getting 0.5

savemoney

It always best advice getting a good filter they dont cost that much more.

slimzee

First thing, why are you with orange? thier tech support are a bunch of monkeys off shore.

You say you have been having some internet problems and your speed has gone down? Sounds about right to me then LOL..These problems are they intermittent disconnectinos by any chance?

I need to know if your on a Ipstream,Datastream or LLU broadband platform to advise fully, but any ISP who offers offshore tech support just stay away from them...

alexalexalex

Roxie, it may be worth persisting with the technical support lines. I'm with sky broadband, also up to 8mb, but was getting similar speeds to you.
I called the tech support, got put through to india or somewhere and did all the basic things they told me - unplug this, plug it back in, are you using a filter? yes, ok unplug that and plug it back in etc etc. kept doing all that rubbish and was told it must be a problem with my bt line. called bt and was told the line was fine, called sky back told them this and got put through to a different tech support department in ireland i think it was, they checked a couple of things while i was on the phone, did something at their end and all of a sudden my speed jumped up to around 5-6mbs.

I'm not sure what it was he did exactly but they were a lot more knowledgable than the first line basic tech support you speak to so i would advise speaking to them, doing the checks they tell you to and if that doesnt work try getting put through to the more advanced tech support because it sounds like you have the same problem i did

RoxieW

Thanks for all the replies - will let me OH have a read through tomo as this is his thing. Orange told us we were getting 0.5meg when we called them - called BT and searched online and its says should be getting 5 -7meg.

S0litaire

Check to see what other LLU are in your area:

http://www.samknows.com/broadband/search.php

if it's SKY/Easynet or O2/BE jump on one of them ASAP
you might get a better connection speed!

roddydogs

Virgin is supposed to be 20m, never even had half that, now their boasting about the new 50m!

aliEnRIK

roddydogs wrote: »

Virgin is supposed to be 20m, never even had half that, now their boasting about the new 50m!

is that through fibre optic or a normal phone line?
My 10 meg has always been 10 meg with them (Down proper optical cable)

odowdchr

roddydogs wrote: »

Virgin is supposed to be 20m, never even had half that, now their boasting about the new 50m!

Again..it could be anything....but Virgin are pretty good on cable.
If you have a router then disconnect it and plug straight into the modem.....then test the speed. If it's still no good....put a support call in.

roddydogs

aliEnRIK wrote: »

is that through fibre optic or a normal phone line?
My 10 meg has always been 10 meg with them (Down proper optical cable)

Isnt Virgin only optical cable? Dosent come down a phone line?

PaulK_3

alexalexalex wrote: »

I'm not sure what it was he did exactly but they were a lot more knowledgable than the first line basic tech support you speak to so i would advise speaking to them, doing the checks they tell you to and if that doesnt work try getting put through to the more advanced tech support because it sounds like you have the same problem i did

It may have been an enforced DLM cap on your line that was removed, speed on ADSL is dependant on a number of things, distance to exchange, equipment on the line, quality of the line and equipment at exchange. Ringing BT to discuss a line issue is not a good route unless there is noise on hte line as BT will not give the proverbial monkeys if you mention ADSL speed and they are not the ADSL supplier.
To the original poster have you got your router stats? Specifically attenuation, SNR/ noise margin and download / upload speeds that the router is synching at?