Countdown to My Court Date

mumoftwins

Having been on Co-Codamol all week for my poorly back I could do with some syrup of figs :rotfl::rotfl::rotfl:

haleygrey

oh dear, you're so greedy, wasnt it enough to have lurgies??:rotfl:

haleygrey

hello snow birds, isnt it lovely weather?? well not a lot to report apart from the fact that Virgin took out another payment for an outstanding bill, which i had already paid, which then put my lovely new co-op a/c into od.:mad: So i rung them up and said 'can i have it back today please' and the nice lady said 'yes' and put it through. just need to ring the co-op to find out what the charges will be.:eek:
just when i thought things were going reasonably well. no post today, just a few calls over the weekend from o8 numbers.

ampersand

If I have understood you correctly, hg - I'd put what you have written above in a letter to both parties and make it clear that O/D charges were incurred only by Virgin's error. Quote the 'nice lady' by name.
I'd be heavy on the dire start this gives you in a new Bank a/c and ask Virgin to make an appropriate goodwill gesture.
Keep a copy(you know this, of course) and send one to Virgin, another to Co-op.
Good luck.

mumoftwins

haleygrey wrote: »

oh dear, you're so greedy, wasnt it enough to have lurgies??:rotfl:

Hahaha HG!!!! No, this is an ongoing problem which flares up more often than not


Agree with Ampersand that as Virgin made error they should pay the £19.50 charge which you will get from Co-Op and that Co-Op needs to be aware that this is Virgin's fault not yours.

How are you apart from that? How's the money saving going for BR day?

tigerfeet2006

Definatly make sure that Co-op are aware that it is Virgins fault as they have a 3 strikes and you are out policy, so you don't want this to be strike one!!

haleygrey

Think Im on to strike 2 already now. in spite of all my very careful budgeting and adding up,one of my dd's got refused! :mad: I knew it was too much to hope that things would be getting better for me.:eek:

mumoftwins

haleygrey wrote: »

Think Im on to strike 2 already now. in spite of all my very careful budgeting and adding up,one of my dd's got refused! :mad: I knew it was too much to hope that things would be getting better for me.:eek:

Have replied to your pm sweetie xx

haleygrey

well two weeks to go and i have manage to get a goodwill gesture out of virgin, as well as the refund of the overpayment, they are also crediting the £20 charges they threw at me plus the £19.50 charges from the bank.

tigerfeet2006

Well that was a bit of a result

Has Co-op agreed that this is not a strike?