Argos new policy - Break the seal on games!

Johntea

GibsonSt19 wrote:

This really is pretty bad.

Had you paid for the item when they opened it, or was it pre-payment? I would have refused to pay for it, as it could almost be classed as 2nd hand goods. If you had paid for it by that point, it could almost be deemed as damage to your property.

I mean, what if you were buying the item to keep as a collectors item?! Ripped/opened packaging would certainly lower it's value in the future!

Disgusting.

I had paid, it happened at collection. The staff member was having a good old chat to another staff member too so nearly ripped the outer Nintendogs sleeve in half!

If the games I am planning on buying are excluded from the 16 day guarantee, and they insist on opening them do I have the right to say "Stop and refund me"?

Dealmad

Johntea wrote:

I had paid, it happened at collection. The staff member was having a good old chat to another staff member too so nearly ripped the outer Nintendogs sleeve in half!

If the games I am planning on buying are excluded from the 16 day guarantee, and they insist on opening them do I have the right to say "Stop and refund me"?

You have every right to refuse the goods and demand a refund.

us,thecat&thedebt

i bought a phone as a xmas present from one store and the woman went to rip open the box i asked her why and she said she had to write down the imei number..
i explained that this was on the side of the box and would rather the box stay intact with the sticker not reading void as it was a present..
she checked with manager whom agreed it was unneccarry to open box...

my mum bought the same phone from an argos store up the road and they insisted they had to open the box however the opened it carefully with a knife and closed it back as best as they could...

so i spose it depends on the store...

i know they write the imei numbers of the phone they sell into a book so if you return as faulty they can determin if you bought it there...

i think its completely absurd to open up a games package though!!!!
i would have asked for my money back how could you give a present to someone when its been ripped apart...

:mad: :mad: :mad:

kronen

In future I would just ask if they will be opened & there's your answer buy or not to buy.
I however would buy elsewhere as many games are so much cheaper elsewhere obviously returning is more difficult. I use the search previously posted on here " www.find-games.co.uk" Brilliant thanks to who ever sent it, searches the internet shops for prices. :T

Sorry not sure how to do a link perhaps someone else can

executiverocker

us,thecat&thedebt wrote:

i bought a phone as a xmas present from one store and the woman went to rip open the box i asked her why and she said she had to write down the imei number..
i explained that this was on the side of the box and would rather the box stay intact with the sticker not reading void as it was a present..
she checked with manager whom agreed it was unneccarry to open box...

my mum bought the same phone from an argos store up the road and they insisted they had to open the box however the opened it carefully with a knife and closed it back as best as they could...

i know they write the imei numbers of the phone they sell into a book so if you return as faulty they can determin if you bought it there...

phone boxes are also opened to make sure items are all inside. what would your reaction be if you said no dont open the box, got home then found there was parts missing inside?

also ive never heard of the writing the imei numbers down in a book, an i was team leader for over 2 years! must be a store specific policy if they were having lots of problems with mobile phone related sales

sinandie

phone boxes are opened to check the imei numbers so as to deter the dishonest people out there that return dummy phones in the boxes and also to stop the same dishonest people returning faulty phones. I work for Argos and we do not open any games boxes or console boxes and nor have i read where this has to happen. As regards to selling second hand goods this is not somethinbg that is done on purpose but if the same people that are returning the goods are honest about them not being used then we wouldnt have this problem, or the option of returning goods under a 16 day money back gurantee could be removed from the stores. Also games being cheaper elsewhere is not quite true for the site suggested most ps2 games are £29.99 or lower. Hope this helps and if i were you i would return to the store you bought the games from ask to speak to the manager or phone H/O regarding why they were opened

Dealmad

sinandie wrote:

phone boxes are opened to check the imei numbers so as to deter the dishonest people out there that return dummy phones in the boxes and also to stop the same dishonest people returning faulty phones. I work for Argos and we do not open any games boxes or console boxes and nor have i read where this has to happen. As regards to selling second hand goods this is not somethinbg that is done on purpose but if the same people that are returning the goods are honest about them not being used then we wouldnt have this problem, or the option of returning goods under a 16 day money back gurantee could be removed from the stores. Also games being cheaper elsewhere is not quite true for the site suggested most ps2 games are £29.99 or lower. Hope this helps and if i were you i would return to the store you bought the games from ask to speak to the manager or phone H/O regarding why they were opened

I would sooner the 16 day money back be removed then be sold second hand goods , so why is it that Argos have not learned there lessons from trading standards?

Even if you removed the 16 day money back guarantee people still have a right to return an item within 7 days under the sales of goods act?



If Argos can spend time opening peoples new goods instore before they receive them , then why cant Argos take the time to check goods which are returned?

Surely your not suggesting that us genuine shoppers should get punished for the few dishonest customers out there?



Surely its not that hard to figure out if the goods have been used or not or is that to complicated?

Do you really think that people return goods after having it for 16 days or less and not even opened it or used the goods?

And i think you'll find Argos will get fined by Trading standards if they keep making this mistake that's if it is an honest mistake.

I have already made a complaint to Trading standards and Argos , i did receive an apology of Argos but sometimes an apology is not enough when they continue to make the same mistakes.

doozeruk

kronen wrote:

I use the search previously posted on here " www.find-games.co.uk" Brilliant thanks to who ever sent it, searches the internet shops for prices. :T

Sorry not sure how to do a link perhaps someone else can

Here you go findgames

Callisto

I worked in an Argos store as an xmas temp and we were told that once seals had been broken on consoles/games etc, these could NOT be returned under the 16 day guarantee unless they were faulty. Therefore you could not return them if you had changed your mind or it was a duplicate gift. I agree that the staff shouldn't have broken the seal on your items. We opened items for people to look at if they requested, but I certainly wouldn't have opened a sealed game or console without checking with a manager.

With mobile phones, the staff were told to open the box AND take the back off the phone to check the IMEI (I think) number matched the number on the side of the box. However when it got really busy in the run-up to Christmas, not all the staff did this!

berti_2

Dealmad wrote:

I would sooner the 16 day money back be removed then be sold second hand goods , so why is it that Argos have not learned there lessons from trading standards?

Even if you removed the 16 day money back guarantee people still have a right to return an item within 7 days under the sales of goods act?

You can only return the goods within 7 days if they were bought over the phone, or online, and the were posted/sent by courier to you.


You have no rights to return the item if the item was bought instore, and you had changed your mind or it is a duplicate gift. ONLY if the item is faulty do you have the right to return it to the store.


Though some stores like Argos allow customers to return certain purchases within 16 days, it is at their discretion and can refuse to do so at anytime.




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