Broadband and Wanadoo

marka87uk

Been with Wanadoo for a good few years now, but paying well over what we should be at near £30pm for the 30GB transfer per month plan.

I heard that the cap wasn't actually in place before, is this still the case or have they actually implemented it?

Can anyone suggest a good replacement for Wanadoo? It could be a bit of a pain moving email addresses etc but I guess it could be worth it.

I need an unlimited transfer really, and the maximum my line can support is 1Mbps (:().

Cashback through Quidco/Rpoints would be great but I just need to know the service will be good, definately reliable (Internet gets used more or less 24/7!), and will work at the highest speed possible (which is 1Mbps at the moment due to the line). Needs to work with a Netgear router as well (which I'm sure most do, but just to mention if any ISP's are like AOL!).

Recommendations please!

marka87uk

Anyone?

mhendo

Someone else also asking for recommendations of an ISP giving unlimited downloads, and a couple replies back to them in this thread:- http://forums.moneysavingexpert.com/showthread.html?p=1452807#post1452807

It may be of help to you.

MooseRich

I'm with Wanadoo, no problems with the service at all in the 18 months I've been with them. And they did tell me on the phone that they have no way of tracking how much I was using, I asked as I wanted to know how much I was using so I could move to a different package if needed.

squeaky

https://www.demon.net

If you go for their ADSL £24.99 package it is completely unmetered, has all newsgroups, email, including pop3 and access from abroad.

Very reliable service too.

24/7 support should you ever need it.

Stubbsy5050

Wanadoo contacted me saying that I was exceeding my capped internet usage. It was news to me that they had put any cap on my usage. When I looked into it I found the heavy use had happened when my son, a computer sciences undergraduate had been at home on holiday, downloading his projects from university.

They then offered me a free upgrade to 8mb broadband at "no increase" on my £28 a month subscription. I happily agreed until I found that the modem they had supplied was capable of a maximum download speed of 0.6 mb !

My home broadband connection failed in December so I rang Wanadoo and was promised reconnection by Christmas Eve. We rely on internet contact with friends and family abroad. Our 18 year old is at university in the USA. It is also vital for my work.

By January we were still disconnected. Wanadoo blamed BT. I made over 40 national rate phone calls before Customer Services in India admitted it was Wanadoo's problem all along and that they had done nothing to correct it. I cancelled my subscription.

However the problems continued when I tried to sign up to a new ISP.
Wanadoo refused to give me a MAC code to transfer to another provider and for over a month now they have blocked my BT line so no other broadband supplier can use it.

Wanadoo also sent me a Hotmail message from Customer Services asking me why I was cancelling. I completed the online form and sent it back via the hotlink on the form. Surprise, surprise - it bounced back with "No such address"!

Wanadoo have displayed corporate incompetence, malice and mendacity, and I would advise anybody to avoid them like the plague. I have of course made a formal complaint to Ofcom.