boots 75% off????

stacyl1977_2

Just refreshed my order page and now 6 items showing as out of stock although they were in stock when the order was placed. This is really annoying...

LuSiVe

stacyl1977 wrote: »

Just refreshed my order page and now 6 items showing as out of stock although they were in stock when the order was placed. This is really annoying...

That's just out of stock for new orders - if it was there when you placed it it should have been reserved for you and you should get it.

stacyl1977_2

Thanks LuSiVe for reassuring me. I will keep my fingers crossed and wait until monday then (then I will be able to sleep!)

Tobscar

:j My order has just arrived (not supposed to arrive till the 19th) hopefully everyone that has placed an order will receive them soon!

mrsv05

Tobscar wrote: »

:j My order has just arrived (not supposed to arrive till the 19th) hopefully everyone that has placed an order will receive them soon!

mine is due monday and shown as dispatched as of 11pm last night. i dont know whether to stay in today incase it comes now. really want them asap as the little one isnt sleeping well and i think the night light will help. when were others shown dispatched and when get them? i ordered wednesday morning too.

3KIDSNOMONEY

marias1981 wrote: »

What time did u get your confirmation email from boots??

hi, i got my email confirmation at 3.10 am on wednesday morning, i placed ,my order really quickly as i had things in my basket already (is that wrong?). i would have placed it quicker but i got confused as two items were still half price and not 75% - i am going to return these when they arrive, i didn't want to remove them at the time incase of something going wrong. :rolleyes:

hesjane

3KIDSNOMONEY wrote: »

hi, i got my email confirmation at 3.10 am on wednesday morning, i placed ,my order really quickly as i had things in my basket already (is that wrong?). i would have placed it quicker but i got confused as two items were still half price and not 75% - i am going to return these when they arrive, i didn't want to remove them at the time incase of something going wrong. :rolleyes:

Phone CS when the order arrives and complain to CS that two of the items were charged at half price and not 75% off. Others have said they have done this and CS has agreed to credit the difference. It's worth trying before you just decide to send the items back.

ineichen1

Has anyone been to Manchester Arndale, if they have is it worth a trip? Last year we went the weekend after the sale started and there was loads of stuff but it is an hour drive(Please PM me as i am off to work now and might not have chance to read back)

awaytogoyet

stacyl1977 wrote: »

I totally agree that this has not been at all fair on anyone, including the cs. Boots have just made a huge mess of this and unfortunately I think alot of people probably wont bother again next year. The thing is, we want the bargains and they need the sales so who quits first? I haven't given up hope just yet though, lol!

I agree - I really hope Boots doesn't give up on its online Sale - both this year & in future years. However, this year's fiasco must have caused them so much angst (can you imagine being a CS Advisor there :eek:) - I don't think they will be able to proceed without some significant changes.
I think the major problem is that is probably being treated by some individuals as a Wholesale facility, but it is not geared up for that.
My friend witnessed, instore, a group of 4 women who had 6 of those humungous bags (like you get sand or cement delivered in) sweeping entire shelves of the same Sale product into them. It nearly caused a riot as no-one else could get round them & their monster-sized bags so they single-handedly cleared the shelves, plus it subsequently monopolised Checkout for hours!!!
I remember witnessing a similar incident last year & from what I have read here, a few other peeps have seen this happening in their local stores also.
Obviously, these people are buying huge quantities (Wholesale) to re-sell & if they are doing it in-store, they are probably doing it online also. However, the website is designed as a Consumer site, not a Wholesale one & it isn't difficult to imagine how a good few people putting 100 products of each sale line in their baskets & hitting the button at the same time is going to completely freak the system out.
Likewise instore, they are so not geared for Wholesale activity either.
I don't intend to debate the morals of this, but I think quite simply, for purely operational reasons, Boots will have to decide if their Sales are going to be Consumer/Retail or Wholesale. If it is Consumer then they will have to put a limit (say 3 or 5) on the sale of each item. As we all know Supermarkets already do this on their Loss Leader Offers (usually a limit of 3), otherwise the stores would be full of Independent Retailers, Stall Holders etc. buying there instead of the Cash & Carry.
What do you guys think?

stacey89

Just checked the home delivery network site 2 c where my order was as it said on boots site i had no order history mines is loaded on a van in edinburgh was not meant 2 b delivered til monday so its worth checking and i never placed order til 9am