Virgin MBNA Sharks again!!

davethorp

lcharm wrote: »

Because as far as their concerned they are authorised (by contract) to take a payment which you have denied them by cancelling it before they can take it! Read all the posts before you decide to comment

Your post annoys me

Read the direct debit website before you decide to comment :beer::beer::beer:

DD_website wrote:

Q How do I cancel a direct debit?

A If you need to cancel a Direct Debit, simply write to your bank or building society. It is also a good idea to send a copy to the organisation concerned. Your bank or building society can generally make the cancellation up to and including the due date, but try not to leave it until the last minute or you run the risk of a payment being made. Remember that cancelling the Direct Debit simply stops paying the organisation. If you carry on receiving the goods or service then you will have to organise an alternative payment method.

They suggest it is a good idea to inform the company concerned but good ideas last time I checked were not compulsory as demonstrated by the current government

lcharm

You still haven't read the posts! The user cancelled the direct debit while a payment is in process and did NOT inform the company even though a payment was due and so in effect has defaulted on a payment

Remember that cancelling the Direct Debit simply stops paying the organisation.

Yes what I should have said was under contract witht he company and not the DD but that's as far as I agree with you

[URL="javascript:__doPostBack('ctl00$ContentPlaceHolder1$FAQS$Comsumers dd q28','')"]Q. Can I cancel a Paperless Direct Debit by the telephone or via the internet? [/URL]
A. Usually, however written confirmation may also be required. We recommend you notify both the organisation you are paying and your bank

davethorp

Ok lets put the boot on the other foot a minute. Assume you have an outstanding balance of let's say £5000 that has a minimum payment of £250. You receive a statement for this informing you they will be taking the minimum payment of £250 2 weeks later.

In the mean time you make a payment of £5000 to clear the outstanding balance. However come the direct debit due date, as your under the delusion you need a companies permission to stop them taking money from your account, the direct debit is still active and they take the £250 as well.

Now would you be screaming blue murder at them trying to get the £250 back or would you be saying "no it's alright, they're entitled to take the money even though I owe them nothing". Take your time it's a tricky question but I think I know what the majority of people would be doing

TFD_2

davethorp wrote: »

Ok lets put the boot on the other foot a minute. Assume you have an outstanding balance of let's say £5000 that has a minimum payment of £250. You receive a statement for this informing you they will be taking the minimum payment of £250 2 weeks later.

In the mean time you make a payment of £5000 to clear the outstanding balance. However come the direct debit due date, as your under the delusion you need a companies permission to stop them taking money from your account, the direct debit is still active and they take the £250 as well.

Now would you be screaming blue murder at them trying to get the £250 back or would you be saying "no it's alright, they're entitled to take the money even though I owe them nothing". Take your time it's a tricky question but I think I know what the majority of people would be doing

Or you'd use your head, realise they were going to take the £250, and pay £4750 instead. Or maybe pick up the phone and confirm the DD will be cancelled.

I'm not often on the side of the banks, but this sounds fair to me!

davethorp

Ok since people still aren't understanding perhaps a slightly different spin is required.

You've borrowed £5000 from a loan shark. Now they say they want £250 on Thursday or they break your legs. You pay them £5000 on Tuesday however come Thursday they come round demanding their £250. You refuse to pay it. They break your legs.

Fair?

Paul_Herring

Fair?

Yes, if you simply tell them on Tuesday that since you've paid off the debt, there's no need for them to come round on Thursday.

NewbieMoneySaver**

I have had this exact problem with virgin and phoned them and got the money back.

jmh

Ok, i had a balance of approximately £2300. At the start of the month the minimum payment was approx. £100.

I paid £2300 off and slightly more as i knew there would be interest which would occur next month, this then put me in the positive a couple of days later. The minimum payment on the online interface changed to £0.00.

As i'd covered the minimum payment for this month i didn't want Virgin to take the DD as i would be in the positive more and then they would owe me money. So i then instructed my bank to cancel the DD via my online banking, there is no way to do this on Virgins online interface.

Virgin can say what they want about processing fees etc.. But i imagine it is just a simple automated command and its just not good customer service. As someone said above, with other banks if you pay off the minimum payment early the direct debit is not taken.

Would not recommend MBNA to anyone at all, all companies are there for profit, but their practices are awful and they are faceless, hiding under brands such as Virgin, A&L with customer services who cannot do anything to help.

lcharm

LOL You guys have missed a whole page of an "argument" between me and davethorp regarding this issue becuase he reported a post of mine for "bypassing" a swear filter and the admins deleted a whole page!

davethorp

Paul_Herring wrote: »

Yes, if you simply tell them on Tuesday that since you've paid off the debt, there's no need for them to come round on Thursday.

Exactly! And since the credit card debt was paid off there was no need for virgin to even try and take the OPs DD