We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Laptop from PC World - faulty pixel.
Options

cldeaville
Posts: 20 Forumite
in Techie Stuff
Hi All,
Hope somebody can give me some advice regarding this as it is so frustrating..
I bought a laptop for my son in the sales from the PC world website. When it arrived I noticed there was a pixel in the top left hand side of the screen not working.
I emailed PC world and they said that they wouldnt be able to replace it as it is not deemed faulty until more than one pixel is faulty. (they listed a international ISO standard)
I feel a bit let down as its like buying a new car and it arriving with a big scratch on !!
Is there anything that I can do ?
Hope somebody can help.
Kind Regards
Chris
Hope somebody can give me some advice regarding this as it is so frustrating..
I bought a laptop for my son in the sales from the PC world website. When it arrived I noticed there was a pixel in the top left hand side of the screen not working.
I emailed PC world and they said that they wouldnt be able to replace it as it is not deemed faulty until more than one pixel is faulty. (they listed a international ISO standard)
I feel a bit let down as its like buying a new car and it arriving with a big scratch on !!
Is there anything that I can do ?

Hope somebody can help.
Kind Regards
Chris
0
Comments
-
If they told you in advance or it says clearly on the packaging or in their T&Cs that the screen may have faulty pixels then there's not much you can do.
If they didn't then you can argue that it has a defect, and that defect should be rectified.
PC World will try to argue the toss based on an International Standard, but if it's the most commonly quoted one, it's a voluntary code and is not binding on anyone - and certainly not you, the consumer.
What standard did they refer to?0 -
Have a read through this.
http://forums.moneysavingexpert.com/showthread.html?t=798951
I managed to get it replaced in the end.0 -
black or white and it's a dead pixel, red blue or green (usually red) and it's a stuck one. I 'fixed' a stuck pixel on a 19" monitor by following internet instructions...basically..
get a pointed, but not sharp object (I used the stylus from a dslite)
select a black background (so the stuck pixel shows up)
moisten a piece of kitchen roll
place the moistened piece on the monitor, covering the stuck pixel (the dampness should allow you to see the pixel!
place the point of the stylus exactly over the pixel
turn off the monitor
apply pressure to the stylus (push)
remove the stylus, turn back on the monitor
..in my case..fixed!
I had to use firm pressure, but be aware that if you damage your screen it's not my faultUtinam logica falsa tuam philosophiam totam suffodiant.0 -
If bought online and not in store return it under distant selling regulations you have a reasonable time to return any item without reason.0
-
there will be something in the details normally from the manufacturer that states about faulty pixels... it is part of the manufacturing process.
nowadays, things are better, and 1 pixel being dead or stuck, is hell of a lot better than when tft monitors were in their infancy and there used to be 4 or 5 maybe..
as for distant selling regs, they do apply, but the product has to be unopened and unused iirc..
M0 -
Were i work in returns, dead pixels are not classified as a fault, not our rule but the manufactures will not except the laptop back for this fault.
Different manufactures have different rules, think Acer say over 5 and it can be calcified as a fault, some manufactures are more and some are less with dead pixels.
After saying this we do exchange a lot of customers laptops that have dead pixels with new laptops just to keep them happy.0 -
After saying this we do exchange a lot of customers laptops that have dead pixels with new laptops just to keep them happy.
Retailers are the ones responsible for faults so it's neither here nor there what a manufacturer's policy is unless specifically using a manufacturer's warranty. So that a manufacturer doesn't define dead pixels as a fault makes absolutely no difference to the responsibilities of the retailer under the sale of goods act and whether the law and the consumer consider them a fault. I don't think any retailer has a case for not considering it a fault unless as mentioned, the consumer was informed of any dead pixel limit before the transaction."She is quite the oddball. Did you notice how she didn't even get excited when she saw this original ZX-81?"
Moss0 -
I believe there is an ISO standard for these things.0
-
I believe there is an ISO standard for these things.
There are ISO standards for various "classes" and things but that still has no bearing on whether it's a fault or liability by the retailer unless the customer was pre informed that they were buying a product to a specific standard. If not then those "minor defects" under the Sale of Goods Act entitles the customer to get a repair/refund/replacement even if the retailer was sticking internally to a standard because it is then not an informed purchase for the customer.
An ISO standard is not the same thing as law and is merely just that, a standard, in this case what "Class" number means in terms of dead pixels so there's some harmony when manufacturers use the same terms and so consumers know what the manufacturer means. It's no more than a statement of what to expect, not a law of allowance. If you're told what to expect before you buy then sure you don't have compaint if the product you get falls within that expectation. But if you're not told beforehand then any defect hasn't been agreed upon. If we're talking ISO standards then who's to say unless told otherwise that you expect it to be class 1 which is zero dead pixels?"She is quite the oddball. Did you notice how she didn't even get excited when she saw this original ZX-81?"
Moss0 -
superscaper wrote: »There are ISO standards for various "classes" and things but that still has no bearing on whether it's a fault or liability by the retailer
It has every bearing in this case. It is up to the purchaser to do their homework. The retailer is not obliged to give information unless specifically asked. The OP has no claim as the dead pixel count is within tolerances for the screen on the model of laptop they bought whose specifications can be found on the internet in many places. If they want one guaranteed not to have a dead pixel, they should have paid £1500+ for one with a Class 1 screen.Conor
Unstoppable.....0
This discussion has been closed.
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 350.8K Banking & Borrowing
- 253K Reduce Debt & Boost Income
- 453.5K Spending & Discounts
- 243.8K Work, Benefits & Business
- 598.6K Mortgages, Homes & Bills
- 176.8K Life & Family
- 257.1K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards