Laptop from PC World - faulty pixel.

M4RKM

if the said pixel is bang in the middle of the screen where the centre of a web page or word document sits, then i definately think there is more chance of complaining and getting something done

as it is only 1 pixel, in the corner, out of the way, it probably is only a minor annoyance, and IMO, doubful anyone will change it

Psychofly

Yeah I agree with markymoo.. 1 dead or stuck pixel is usual classified as being with the ISO standard and would be seen as a standard variance not a fault. You may find someone sympathetic who is willing to swap it but I doubt it. I bought a 19" TFT monitor a couple of years ago that had 1 dead pixel just above the centre of the screen which bugged the hell out of me for days until one day I realised that I'd forgotten all about it and I struggled to find it again when I looked for it. They really aren't that big a deal when you're using the PC, just an unfortunate side effect of LCD technology I'm afraid.

aliEnRIK

Id say its down to what the manufacturer classed it as originally, but the shop/store has to abide by whatever the class is

Heres the actual iso figures ~
http://en.wikipedia.org/wiki/ISO_13406-2

aliEnRIK

Heres a link to give an indication of actual number of pixels (I know its easy to work out, but I thought it made for interesting reading all the same)
http://www.jacobsen.no/anders/blog/archives/2006/01/04/what_is_the_iso_134062_standard_for_lcd_screen_pixel_faults.html

Leopard

If Hewlett-Packard can sell me a 30" LCD monitor that is pixel perfect and Sony can sell me a 52" LCD television that's pixel perfect - which they have - I sure as hell wouldn't let PC World sell me a 15" laptop with a dead pixel.

Distance Selling Regulations, without further delay! :money:

Psychofly

They're maybe higher rated lcd panels which have a tighter tolerance - some allowing no dead pixels. Cheaper panels have a wider tolerance.

Leopard

You're missing my point. The OP purchased online. He was sent a laptop with a dead pixel. If he/she doesn't want a laptop with a dead pixel he/she should send it back under the Distance Selling Regulations while that option is still available. Then buy another one and, if that has no dead pixels, keep it.

That's the situation. The permitted tolerances only come into play if the OP had bought it in a shop.

Psychofly

Yeah I totally agree with that. If you're covered by DSR then take advantage of that - I was just pointing out the it's not actually classed as a faulty product in many cases.