3 good bargains at Debenhams.com

handsomeDaddy

mickmg wrote:

Got my letter today confirming delivery by the 16th Feb....Delivery or not Many thanks Lisa :beer:

lucky you...

ordered mine on sunday as well, received email about delivery by the 15th Feb...

but sadly they cancelled my order on 30th jan..

walks

hi folks had a letter sat to say they had sold out and my money would be refunded for the one i ordered on the sunday! wed a letter arrived to say the delivery will be 17th feb ???? thought i would ring c/s to ask the question!!!!
c/s informed me that they sent the letters out for delivery before they sent the letters out to say they cancelled!! Then she informed me that the one that i ordered on the monday was still live and that we would proberly get it but could not be sure ??? so i still dont no wether i am getting one or not talk about confusing! but there no letter from them yet yo either cancel or confirm so fingers still x i will keep you informed.
pip

Edge21

neilb1977 wrote:

Can anyone clarify something for a newbie?

I heard from a co-worker that once your account is debited (as mine was, for one of these wardrobes) the contract between debenhams and myself is legally binding? Surely if this is the case they are obliged to supply the goods or be obligated to supply an alternate product of equal value?

Apparently the person who advised me on this bought something from LXdirect which was shown in stock in error and he argued that the company had entered into a legally binding contract to supply the said goods. They agreed to send him a similar (slightly more expensive) item instead?

Let me apologise in advance if I am totally in the wrong or have wasted anyones time. Just thought I would pass on something that I heard!


N

You are right. Legally once they debit your account then the contract is usually binding. However they often have clauses in their terms and conditions to protect them from this too. We've seen in the past with those Dell 27" LCD TV's - everyone's account was debited but only a handful of people got their TV's as Dell ended up selling out.

In the end they offered everyone £70 off anything on the site. Many people are still chasing this up as we speak and not getting very far. It even stated in Dell's contract that once payment had been accepted, the contract was binding. Their argument is we've sold out and cannot physically make any more as it was an "end of line" product.

Some people got away with using the "Loss of Bargain" term where people were able to purchase the exact same TV from somewhere else at full price, and got Dell to make up the difference. Lucky sods...

I too had my Debenhams wardrobe order cancelled and my account had been debited too. Whether Debenhams offer a better product for the same price remains to be seen, but unfortunately I doubt it. Maybe a few people can try the legal approach and see what happens...?

Wi11iams

I had a letter today confirming delivery by 15th Feb. Great stuff. Only.... they've refunded my money already and sent me an out of stock letter earlier this week :S. Will be interesting to see what happens.

suzanna

Hi

I have called them to check my order and guess what they have just cancelled it today and are going to refund me. I am really annoyed as i called them last week and they confirmed everything was fine( i ordered on the sunday) They should not be allowed to get away with this and i urge everyone to write a letter of complaint as otherwise they will just carry on messing people around. Sorry rant over.

Suzanna

scanner_2

i think they are lying....i am sure that they are in stock but because they made a mistake on the price they are just telling everyone that it is out of stock.....

suzy_g

i just got my husband to check our bank account, the wardrobe money has been paid back in our account, this is after we recieved a letter conferming delivery two days ago, i havent been in touch with debenhams yet, im to annoyed to speak to them yet, i dont often check my account, it only because i saw this thread yesterday that i did. im wandering when they are likely to let us know they have cancelled this agreement??

80934

I have just received a refund to my card.....

I will be writing to request a replacement item for the same price - does anyone know how we stand legally?

Rubyru_3

I have also received a refund .I rang cs and they were most unhelpful arrogant rude and pigheaded.I asked to speak to a customer services manager but was told point blank no way!They said if I wanted to make a compalint I should write to head office.

I am steaming :mad:

I am going to try and find out legally where we all stand on this.

suzy_g

i have looked at the debenham's customer service page, in clause 2.5 they say , more or less. the contract does not take place till the goods have been shipped and the invoice has been sent, and they can debit your account, well i have had my invoice several days before they debited my account, and as i cant physically see when they ship it, i think they have a contract. i havent yet heard from them yet by letter or email. but when i do i will argue this case