bt broadband - my father died and they still want outstanding money to cancel it!!!

sickofbureaucrats

The information you have been given is simply not true contact BT Customer services and follow option 4 and option 4 again and ask for the Bereavement Team .I am in the identical situation to you .The Broadband will be cancelled with no charges. The way they work is they will move the account your mother to quarterly paper bills for a phone service only at £17.50 per month for an anytime talk plan with line rental -they will show broadband services on your first bill and then credut them on the 2nd bill in April.You must get through the bereavement team for this to happen all other departments are a waste of time.The contract is null and void upon death but the agressive cyber monkey that controls BT Accounts takes time to correct -but persevere-it only took me 3hrs to get it all sorted -you may receive automated calls for non payments of bills -ignore them and report them to the bereavement team -futhermore the broadband bills that arrive with your first account to be credited later if you so choose can be ignored there is no legal right to collect this money and the people posting about the estate being liable are incorrect -the debt is not transferable and you can not charge a dead person for a service they do not receive -Good luck mate you have my sympathy

sonyamac wrote: »

My father died a few days ago and my mother wants to cancel the bt broadband contract which has @6 months left. I phoned to cancel it for her this morning and to change line onto her name etc. They said they would send the final outstanding bill to me to give to the executers of my fathers will. the only person responsible for it will be my mother and she has nothin but her pension. I thought due to the circumstances they would just cancel it. Seems unfair they still want the money from a dead man for a service he doesnt need any more. Can this be right???? Any help out there please??

duchy

I think it's going to depend on who you speak to.

I work for a similar company in terms of products to BT <cough -my contract forbids me from saying who on here>and I know we have a particular department that deals with beravement accounts and they are treated differently to normal "want out of the contract" calls.

I'd suggest calling again and asking if there is a specific department that deals with bereavement accounts and ask to be transferred to them.

EDIT Ooops missed the last page-glad it got resolved .

macman

Why are you digging out a post that is more than 3 years old now?

bod1467

I wondered the same thing.

@Duchy - I suspect you mean TT. Reading the TT forums (as I have for quite some time) suggests that their bereavement handling process isn't any better. I've seen posts where someone has tried to get help about their deceased parent's account, and the response is "Please get the account holder to register with the forum". !!!!!!?