Unused Minutes Unfair?

redux

kentishplato wrote: »

... any aspect of a contract change that is a disadvantage to the customer subsequently, is an unfair change no matter how you look at it or dress it up. The plain fact of the matter is, that it doesnt matter whether it is mobile phones, gas, electric, banks or oil companies. We are getting screwed and being given lies and deceit as justification for the screwing.

Get something straight, in between the abusive outbursts and accusations:

There simply isn't any unilateral change of conditions; you haven't been forced into something against your will

You have always had a choice between staying on your existing contract, with its existing terms, or changing to a newer one.

We've changed to newer tariffs because we liked the look of them.

You could have stayed on the old one if you preferred it, so the decision was entirely yours. If you now regret that, at least damn well put up with it instead of all these loopy flights into paranoia, allegations of corruption, and personal attacks on people who have replied

Lardyvegan

I don't think you have a point here, but I assume you are now on a plan where the mins don't roll over, so there's nothing you can do anyway. If I were you, I'd use the tools available to you to prevent you from going over your mins/texts etc, and keep your bills to the minimum.

dmg24

kentishplato wrote: »

I have been in conversation with an o2 executive

Read: I spoke to a CSR at the O2 call centre!

eco21

I think this thread is going the same way as many do on here, keyboard warriors spoutign from behing the computer.

I think the point is, whenever the individual choose to change tariffs, they did, knowingly well that they would lose the roll over, no contract just suddenly stopped one month, when you changed tariff, resigned the contract, you made the decision to take the 'best' deal, and if the best deal had no rollover minutes then it wasnt anyones fault except your own, you did not need to change tariffs. I for one, was happy to, I got a much better deal, which is more cost effective for me, so indeed I think that if anything the mobile phone company has benefited me, not hindered me, not like I am still paying £40 for 500 mins + 500 texts (rollover minutes).

I think as well that there is a complete difference to other companies (utilitiy especially) where yes I feel that I am paying more money for the same service unfairly, this I agree is unfair and something I complain about if needed, but just as I do to them, will not mean I will take the complaining bandwagon to others.

jamiecreek

Mobile phone companies has the best/most profitable contract model around..

Compare to other utilities, gas/electric etc. You pay an approximated usage-based direct debit, and over the year the amount should balance out, as you have a balance of credit/debit through certain months.

Mobiles are billed before hand - you pay a month in advance. So in effect, you're saying 'I'd like to buy 500 minutes for £25 to use this month'. If you don't use them thats your own fault. Its up to you to make sure you select the most appropriate tariff for your usage. Signing into an 18/24month contract with far, far too many minutes for your needs is just silly.

Old_Gold

redux wrote: »

Get something straight, in between the abusive outbursts and accusations:

There simply isn't any unilateral change of conditions; you haven't been forced into something against your will

You have always had a choice between staying on your existing contract, with its existing terms, or changing to a newer one.

We've changed to newer tariffs because we liked the look of them.

You could have stayed on the old one if you preferred it, so the decision was entirely yours. If you now regret that, at least damn well put up with it instead of all these loopy flights into paranoia, allegations of corruption, and personal attacks on people who have replied

Not so. I had no choice. Sorry to blow your argument out of the water. Still its lovely to hear words like paranoia, corruption. attacks.

redux

Old_Gold wrote: »

Not so. I had no choice. Sorry to blow your argument out of the water. Still its lovely to hear words like paranoia, corruption. attacks.

I was not aware that my comments were likely to be interpreted as a reply to your posts.

However, since you've now raised the issue - when did O2 remove rollover on your continuing contract, what notification and notice period did they give, and why did you not canvas to cancel it ahead of schedule and before implementation if you so disliked the proposed change?

Old_Gold

redux wrote: »

I was not aware that my comments were likely to be interpreted as a reply to your posts.

However, since you've now raised the issue - when did O2 remove rollover on your continuing contract, what notification and notice period did they give, and why did you not canvas to cancel it ahead of schedule and before implementation if you so disliked the proposed change?

Just answering in a general way. I was with orange and when the contract ran out to extend it I was offered 225 minutes instead of 200 with rollover. I would have preferred the 200 with rollover but could not have it.

redux

Old_Gold wrote: »

Just answering in a general way. I was with orange and when the contract ran out to extend it I was offered 225 minutes instead of 200 with rollover. I would have preferred the 200 with rollover but could not have it.

A mobile contract does not run out, it has a minimum agreed period and then continues indefinitely on a month's notice. Unless it is replaced with a new contract arranged through upgrades or retentions, which you have done. You could have stayed on the old one by doing nothing, but seem to have preferred perhaps a new phone and reduced line rental; some networks will do this and keep the old tariff if asked.

diamonds

I agree with the OP, the fact is its not payg we are on & minutes are not a bonus its what we pay for, even if you have 1 minute left it should carry over

Minutes should be lost when you upgrade the contract & start a new term as thats when you agree to changes

The UK telco industry is a joke as much as Ofcom

The UK regulation schemes are a joke along with much of the public services we ALL pay for - brit stiff upper lip is what alot of companies & public bodies rely on, not enough make a song & dance with issues & thats why we have children dying while under social work protection orders, over & over @ that