Tesco refund pollicy legal?

inca_2

How does a credit card or bank statement show proof of purchase though, it doesn't state the item purchased just that something was purchased from Tesco and the amount, could have been anything. It isn't as if there are no two items in Tesco that are the same price?

milliemonster

Also by the time you would get a credit card statement showing the purchase it would be too late to return the item for a refund anyway

Quite often you wouldn't just buy one item from Tesco anyway, there'd be a whole load of stuff that would be detailed on the receipt with the price paid for each item, you couldn't then expect a refund for one particular item by handing over a copy of a bank/credit card statement which would only show total amount spent at the store and give no information whatsoever of what was actually paid for the individual item you are returning?, therefore in this case a bank statement would not prove what you paid for the item, just prove you spent £xxx at Tesco on that particular day

Brooker_Dave

amandaooo wrote: »

I was in front of a lady who was requesting a refund for some items she stated she bought before Christmas but had sinse been reduced. Unfortunately she didn't have the receipts for them so the "customer Service" woman told her it was Tesco policy to only give her a refund in the amount of the reduced items.

I wound my neck out and said that she did not need a receipt only proof of purchase and that there should be a red dot etc on the labels if they were reduced so it should be Tesco who have the onus on them to prove it was purchased after they were reduced.

Should she not have got a full refund?

There's no law saying any sort of refund needs to be given.

mippy

I took something back to The Body Shop once with a receipt showing that I'd paid full price the week before. They would only give me a refund at the now-reduced price! So I lost half my money there.

miss_duke

inca wrote: »

How does a credit card or bank statement show proof of purchase though, it doesn't state the item purchased just that something was purchased from Tesco and the amount, could have been anything. It isn't as if there are no two items in Tesco that are the same price?

Yeh I thought that too, but I bought my hubby a portable dvd player from argos a few years ago, just before the warranty was up it broke. I found the bank statement relating to the purchase, and argos replaced the item, no quibles.

Strange, but they accepted it as proof of purchase, no problem.