Tesco refund pollicy legal?

amandaooo

I was in front of a lady who was requesting a refund for some items she stated she bought before Christmas but had sinse been reduced. Unfortunately she didn't have the receipts for them so the "customer Service" woman told her it was Tesco policy to only give her a refund in the amount of the reduced items.

I wound my neck out and said that she did not need a receipt only proof of purchase and that there should be a red dot etc on the labels if they were reduced so it should be Tesco who have the onus on them to prove it was purchased after they were reduced.

Should she not have got a full refund?

milliemonster

Actually Tesco are correct, if you have a receipt, you get a full refund for what you paid for the item, however if you don't have the receipt they are only obliged to give you a credit note or a refund to the current selling amount, as the lady didn't have a receipt, what was to say she hadn't actually bought the item in the sale at the reduced price and is now asking for a refund of the full price?, if she can't prove what she paid for the item, they are only obliged to refund her for the current price the item is being sold at.

All shops have this policy I had the same problem a couple of years ago in M&S, I had bought my mum a top for xmas that cost £40 but it didn't fit her, I couldn't find the receipt when I took it back and they would only refund me £10 as it had been reduced in the sale. I took it home to have another good look for the receipt, found it, took the item back and got my full refund

amandaooo

Mmmm, Maybe I'll wind my neck back in then!

shellsuit

There's only Next I know of that mark sale item with a red pen ~ didn't notice any Tesco reduced stuff marked in the same way, so the CS staff have no idea of knowing how much the lady would have paid for her item/s.

UKTigerlily

I worked for Asda CS & we had the reduced labels, however, people would take them off & stick them on anything or bring their own red pens in, so it proves nothing. They are only entitled to a refund if faulty/not fit for purpose etc & like someone above says, no receipt you get what the sale price is.

Andy1503

I've bought an engagement ring from Chapelle Jewellery and my fiance says she would like a different design. The one she likes is not a Chapelle. I've asked for a refund they state their policy is not to refund but to exchange or credit note within 28 days. Can they do this ?

Noted Cocoloco's reply however if purchased by a credit card can you use Section 75 ?

Scenario - If she had said NO !! which she didnt, can you ask for a refund as an unused item . You can do this with CD's etc etc . My understanding was a 28 day "cooling off" period.return with full refund.

CocoLoco_3

Andy1503,
Fraid so. If the ring is not faulty, they don't have to offer you anything. They're offering you an exchange, which is more than they are obliged to do. They sold you a ring, there's nothing wrong with it, so they've done their bit. It's not the jewellers fault that your fiancee doesn't like it.

sarahg1969

Andy1503 wrote: »

I've bought an engagement ring from Chapelle Jewellery and my fiance says she would like a different design. The one she likes is not a Chapelle. I've asked for a refund they state their policy is not to refund but to exchange or credit note within 28 days. Can they do this ?

Did you buy it online? If so, then the Distance Selling Regulations may apply:

In most cases, the Regulations provide a 7 day cooling off period and a right to cancel during that period. The Regulations also allow traders to state the conditions and procedures for withdrawal, but require information about these to be supplied to the consumer.
The right to cancel allows the consumer time to examine the goods or services, as they would have when buying in a shop. The cooling off period starts when the contract is concluded and ends 7 working days after the day the goods are received (for services, 7 working days after the order is made). However, if a service starts immediately, before the end of the cooling off period, the consumer must be informed (in a durable medium) that they will not be able to cancel once it starts.
The cooling off period and right to cancel do not apply to contracts for:

• goods made to the customer's specification;
• perishable goods (flowers, fresh food);
• CDs, DVDs, and tapes with software, audio or video if unsealed;
• newspapers and magazines;
• betting, gaming and lotteries

Optimist

Andy1503 wrote: »

I've bought an engagement ring from Chapelle Jewellery and my fiance says she would like a different design. The one she likes is not a Chapelle. I've asked for a refund they state their policy is not to refund but to exchange or credit note within 28 days. Can they do this ?

It depends ! If the ring was specially made for your order then yes they can, otherwise distance selling regulations cover it assuming you bought it online although you don't say how long since you bought it or if you did buy online.

Andy1503

I bought it direct from the Lowry Outlet of Chapelle. Bought on the 11th Dec. I have all the receipts which do state - "We exchange gifts returned within 28 days unused resaleable and with receipt. We do not give refunds for unwanted purchases. Your statutory rights are not affected"

Must say I did ask the sales assistant and she did say I could return it. Maybe I didnt listen carefully enough !!

sarahg1969

I think you should send your girlfriend back, never mind the ring. How ungrateful! :rotfl: