Tesco refund pollicy legal?

Optimist

Andy1503 wrote: »

I bought it direct from the Lowry Outlet of Chapelle. Bought on the 11th Dec. I have all the receipts which do state - "We exchange gifts returned within 28 days unused resaleable and with receipt. We do not give refunds for unwanted purchases. Your statutory rights are not affected"

Must say I did ask the sales assistant and she did say I could return it. Maybe I didnt listen carefully enough !!

Then I fear your going to have to take your fiancee to see if she likes another one from their range although I tend to prefer sarahg1969 response :rotfl:

irishjohn

"We exchange gifts returned within 28 days unused resaleable and with receipt.

Looks like an exchange is all you can hope for - no one is required to give a refund for a face to face purchase if it turns out not to be what the lady wants.

smcaul

milliemonster wrote: »

Actually Tesco are correct, if you have a receipt, you get a full refund for what you paid for the item, however if you don't have the receipt they are only obliged to give you a credit note or a refund to the current selling amount, as the lady didn't have a receipt, what was to say she hadn't actually bought the item in the sale at the reduced price and is now asking for a refund of the full price?, if she can't prove what she paid for the item, they are only obliged to refund her for the current price the item is being sold at.

All shops have this policy I had the same problem a couple of years ago in M&S, I had bought my mum a top for xmas that cost £40 but it didn't fit her, I couldn't find the receipt when I took it back and they would only refund me £10 as it had been reduced in the sale. I took it home to have another good look for the receipt, found it, took the item back and got my full refund

Uh, no they are not correct. As long as you can prove the purchase than you are entitled to a full refund (assuming the goods were faulty and not jsut being returned as they were unwanted etc). And proof does not have to be a receipt, it can be a credit card statement etc. This is defined by the SOGA and over rides any store policy that they might try and use.

DaisyNelson

Unless the item is faulty or 'not fit for purpose', the retailer will only refund as a gesture of goodwill, which, of course many do. Something not fitting or not being liked does not put thm under obligation to refund. As previously mentioned, distance selling regulations are different for items bought online.

Daytona_nev

amandaooo wrote: »

I was in front of a lady who was requesting a refund for some items she stated she bought before Christmas but had sinse been reduced. Unfortunately she didn't have the receipts for them so the "customer Service" woman told her it was Tesco policy to only give her a refund in the amount of the reduced items.

I wound my neck out and said that she did not need a receipt only proof of purchase and that there should be a red dot etc on the labels if they were reduced so it should be Tesco who have the onus on them to prove it was purchased after they were reduced.

Should she not have got a full refund?

From Tesco's perspective, possession alone isn't proof of purchase.

dmg24

smcaul wrote: »

Uh, no they are not correct. As long as you can prove the purchase than you are entitled to a full refund (assuming the goods were faulty and not jsut being returned as they were unwanted etc). And proof does not have to be a receipt, it can be a credit card statement etc. This is defined by the SOGA and over rides any store policy that they might try and use.

Where does the OP state that the items were faulty?

dmg24

amandaooo wrote: »

I was in front of a lady who was requesting a refund for some items she stated she bought before Christmas but had sinse been reduced. Unfortunately she didn't have the receipts for them so the "customer Service" woman told her it was Tesco policy to only give her a refund in the amount of the reduced items.

I wound my neck out and said that she did not need a receipt only proof of purchase and that there should be a red dot etc on the labels if they were reduced so it should be Tesco who have the onus on them to prove it was purchased after they were reduced.

Should she not have got a full refund?

Do you not realise that it is people like you that make working in shops very difficult? There was no need for you to interfere, especially giving bad information! :rolleyes:

smcaul

dmg24 wrote: »

Where does the OP state that the items were faulty?

They don't (hence the edit I made), but similarly they do not say that they were not either!

moonrakerz

milliemonster wrote: »

Actually Tesco are correct, if you have a receipt, you get a full refund for what you paid for the item, however if you don't have the receipt they are only obliged to give you a credit note or a refund to the current selling amount,

The OP was correct - you do not need a receipt - there is no legal requirement for the shop to give you one in the first place.
If you have "proof of purchase", legally, that is sufficient. if you don't have "proof of purchase", there is no requirement for the shop to do anything.

This was why M & S had a big clamp down a few years ago on refunds. People were taking goods back for a refund, saying they had lost the receipt when in actual fact they had just picked it up in the store. This was of course a lot less risky for them as the "thief" didn't even have to leave the store with the nicked goods !

Timmne

dmg24 wrote: »

Do you not realise that it is people like you that make working in shops very difficult? There was no need for you to interfere, especially giving bad information! :rolleyes:

Absolutely dmg - my wife (a manager at Tesco) was trying to explain to a woman last week that she didn't have to sell an item at a price which was waaaay lower than it should have been (label stated an offer which was on other products and not this one) and whist being shouted at by the original woman, another customer joined in. What chance does that give my wife of convincing the original customer if she has someone to 'back her up'?!

(Before anyone says, this price mistake was just a mistake, not intentional as some would like to believe)

I really, really hate bad advice. Too many people on this forum like to give their advice which is sometimes way off mark, which only clouds the correct answers (usually given by dmg!).