Did you apply for a Barclays Monthly Saver in December?

anna42hmr

i called barclays for an update this morning, and no news as yet, they have not allocated it to a complaint handler yet either, will ring them next friday to see if there is any update, if not will also issue a letter to them

anna42hmr

have not had any update as yet about the complaint yet apart from receiving an acknowledgment letter dated 29th may stating i should here by 22nd june may ring them tomorrow to see if there is some update if not will wait till i get back from my hols (which well timed enough is the 22nd june!) better have this sorted by then!

anna42hmr

anna42hmr wrote: »

have called barclays again now the relevent department is open

they have confirmed i was receiving fixed 7.49% aer and how now dropped to the 5.84% are

asked them why, and they advised thats the account interest rate now, advised yes for new customers, however not for customers on the old rate and if that was the case, why did they pay the higher rate up until last interest.

the person i spoke to finally conceeded that i was correct that the interest rate should be fixed at the higher rate and therefore they should not have changed it, and that he will log for investigation by the complaints dept

called barclays again today, and still no update on this, it will be a month tomorrow since i registered the complaint

Sebby*

Nice to see Barclays are taking complaints seriously!

anna42hmr

Sebby* wrote: »

Nice to see Barclays are taking complaints seriously!

tell me about it! by the sounds of it they have not even started looking into it yet?? how hard can it be they have already confirmed the fixed rate interest should not have been dropped! and they couldnt confirm if they have received either of the two letters i sent (one of which i have a proof of postage receipt and the other was sent signed for delivery a couple weeks ago before my hols!)

Sebby*

They really are a joke. Luckily I seem to be getting the correct rate, but calling them to get a statement was a complete nightmare. The lady (in India, of course) could not understand a word I was saying. Then she asked if I wanted internet banking. I told her I couldn't have internet banking as the only account I hold with Barclays is a Regular Saver. She proceeded to tell me I could. Ten minutes later, she'd correctly taken down my email address, then a few days later, I got a letter in the post telling me I couldn't have internet banking. I feel your pain.

10_66

anna42hmr wrote: »

got to call them back after 9 on a diffrent number (0845 603 0845)

anna42hmr wrote: »

called barclays again today, and still no update on this, it will be a month tomorrow since i registered the complaint

When I had to complain to Barclays a couple of years ago due to them c**king up a Tax Beater ISA, I used their 0800 282 390 Head Office Customer Relations number. Not sure how much it speeded it up, but at least the person I spoke to was helpful and understood how frustrating the situation was.

anna42hmr

10_66 wrote: »

When I had to complain to Barclays a couple of years ago due to them c**king up a Tax Beater ISA, I used their 0800 282 390 Head Office Customer Relations number. Not sure how much it speeded it up, but at least the person I spoke to was helpful and understood how frustrating the situation was.

thanks, i will try that number

anna42hmr

still no response from barclays about my complaint, will have to give them a ring on that number afterall, couldnt get through the last time i called!

anna42hmr

i have sent the FOS forms in the post Monday morning. TBH dont think the FOS will do much, but at least Barclays getting a referral sheet from them may actually spark some action from them to start looking into the issue. Sent the papers more on princle now than anything else, as i am just fed up with no contact, no updates and no response whenever I call them to chase. Has exceeded the 8 week period now so FOS should accept it.

tried calling the other number suggested on here for Barclays, but whenever i do just rings out.