Can this be right???

minxtress

Your right, armed with the information I have been given on here I will contact thier customer services tomorrow and try to get a refund/replacement, if I dont succeed I will then take the matter further and trading standards can advise me what my next course of action will be, but I dont intend to let this rest or get an unused laptop repaired.
Thanks for your advice it is greatly appreciated,lets hope I can relay it fluently tomorrow!

krystal-divination

beautifulgorgeous wrote: »

We had a FS laptop repaired three times within the year(two new screens 3 motherboards and a power supply), the fourth time the motherboard failed it was outside the 12 month so I had no recourse but to buy a new one. Never again so I wish you luck with Fujitzu

so its not just me who gave up on a FS laptop

ive had sony since and brill lappy

best to get a refund not replacement or repair

minxtress

I think Il ask for a refund then, or a different make of laptop thanks.

pulliptears

echoing other posts I also had no end of trouble with a fujitsu Amilo. 4 or 5 repairs in ten months and finally I managed to get Dixons to replace it with a toshiba.

OP, if there is any way you can get them to take back the Fujitsu then please do, add a little more money and buy something else because as long as you own a FS you will always have problems.

zenseeker

I agree with the anti-Fujitsu sentiment, they are hideous machines and cause no end of grief!

Auzelia

Just a quick question.

When you got the laptop and the SA adviced you to do the updates when you bought it, did it also switch off after 4 mins due to over-heating? Could it maybe have been dropped, banged etc in the 8 weeks you where storing it?

Its just weird if you done the the updates and it was fine that now, all of a sudden it is defective.

Good luck!

blue_monkey_2

Can I just say that TS were hopeless when I called them. I bought a buggy that, after just a month, turned out to be defective and could not even contact the company to get them to sort it out, no emails returned, no number to call, etc... so I called TS. I had driven to the company, picked it up and paid in cash and TS told me that they had received lots of complaints about the company concerned and all they could do was to take a report. I never ever got it sorted. Pretty annoyed after having forked out £500 on a new buggy though. I had to buy other bits that meant another £200 expense to get the damn think fixed.

I'd do what others have suggested, tell them your DD needs it for school/uni for the 5th could you pay £x to buy a different one instead. Maybe check out what they have by looking online and then you'll know what model is the better one so you can get one that is more reliable.

LoLo

Hi,
I had a similar problem with a toshiba laptop. I had it for 2 weeks and it worked fine to start with but then one day when I turned it on it just kept restarting. I took it back to the shop who said they could not take it back without the authorisation from toshiba. I took the laptop home and phoned toshiba who got me to try some stuff to see if it would sort out the fault. It didn't and they offered to come and pick it up to repair but that was gonna be another 2 weeks. I told them that I could not wait that long as I needed it for my uni work and so they authorised a return and I got my money back.

Maybe this is an option you could try.

angel00079

Did the assistant write on your receipt that it was a Christmas gift?

Is there another store that you could take it to, depending on location? Sometimes a store 'digs their heels in'. When I have had difficulties returning a faulty item I have taken it to another store and found that they often offered me a replacement. It doesn't always work.

minxtress

No the store didnt write on it was a christmas gift which in hindsight(a great thing) I wish they had.
I could try taking it back to another store but I suspect with it being such a high value item they may be a bit suspicious why I havent taken it to the store in question or may call them for something so not sure about doing that.
When I installed the updates before wrapping the laptop my mum did comment on what a quiet laptop it was but I didnt give it any thought. I done the updates at her house where it was stored and when I done them it was on her laptop stand which has a built in fan as her 8 year old laptop is past it, so i suppose this kept the machine cool enough to do the updates, they only took about 6 minutes anyway, so it may or may not of turned off anyway regardless of where I updated it.
I tried explaining to Fujitsu about my predicament and they said it depends on the store, if the store agreed I could return it to them etc they shoud honour it and Fujitsu cant get involved they only repair if Staples have recommended that path.