Can this be right???

minxtress

I know you are and I understand that totally its fine, no I wouldnt still be expecting a replacement if it was 6 months ago etc, but the fact I was informed at the time of purchase that I wouldnt affect my rights by buying it then for xmas is spurring me on, also the fact that is is clearly brand new and unused, irrespective of the 8 week time scale I shouldnt have to contact Fujitsu they have sold me a faulty laptop.

Kimitatsu

Masquerade wrote: »

You are right but they can only be enforced through a legal process, that's all I was getting at.

I would say that is what trading standards are there for though?

Did you buy the item on a credit card OP? You may have recourse through your credit card company too - but I would check that one out. Its just something that is tickling the back of my brain cell!!

Sugar_Coated_Owl

I would have thought it was down to the shop to contact Fujitsu on your behalf. Anyway, Fujitsu are going to repair it for you, so what's the problem? (This isn't meant to be sarcastic btw).

minxtress

No I bought it on my debot card but thanks anyway. Its times like these I wish I was in debt lol.

Dizzie77

Trading Standards are only there to advise you on how to progress with your claim through the legal process - they don't do it for you.

Trading Standards also attempt to inform consumers of their rights and to reduce the need for the court action by negotiation.

minxtress

razorbladekisses wrote: »

I would have thought it was down to the shop to contact Fujitsu on your behalf. Anyway, Fujitsu are going to repair it for you, so what's the problem? (This isn't meant to be sarcastic btw).

Simply because if Id wanted a laptop that had been rpaired id of bought a reconditioned one and probably saved myself a bit of money in the process but I wanted a brand new one with all parts working and that is what I intend fighting for, and yes if necessary I will go to the small claims court to settle this.

Sugar_Coated_Owl

On their website it says

Staples wrote:

If a technology product appears to be faulty, please call the manufacturer first (telephone numbers here) to confirm the nature of your fault and obtain a fault acknowledgement reference from them. Please note we are unable to accept technology returns without this. Once you have the reference, please call us on 0844 546 7777 so we can arrange collection.

minxtress

razorbladekisses wrote: »

On their website it says

That is just for website orders I think but thanks anyway, apparantly the stores and website have different customner service departments and procedures.

Kimitatsu

dmg24 wrote: »

This is the first post that demonstrates a true understanding of the law in this area, and not just an ability to copy and paste. Thank you!

Strange - I went through 12 months training to be able to cut and paste competantly with an understanding of consumer law. But thanks for your vote of confidence.;)

The consumer is enitled to a refund as the contract was made with Staples not eith Fujitsu. Armed with the information, if I was her, I would email or write to customer services explaining succinctly the problems and pointing out her rights under the law. She is not being unreasonable and since she will have to wait a further 3 weeks before her laptop will be back with her and fixed, I dont see what she has to lose do you?

Personally I have found that when traders are faced with someone with a knowledge of the SOGA then they tend to settle fairly quickly, not bad for cutting and pasting.

beautifulgorgeous_2

We had a FS laptop repaired three times within the year(two new screens 3 motherboards and a power supply), the fourth time the motherboard failed it was outside the 12 month so I had no recourse but to buy a new one. Never again so I wish you luck with Fujitzu