Help broadband speeds

Jen_567

Hi again! This is the sam knows info. Is this similar to the speed I am getting from the info I posted above? Sorry to be so slow with everything but I really struggle with all technical details!!

ADSL is available in your area
Your exchange is also enabled for ADSL Max services
According to BT Wholesale, houses at your postcode should be able to support a 5.5Mbps or greater ADSL connection via ADSL Max.
Standard ADSL RAG results

You can receive 2Mbps ADSL
You can receive 1Mbps ADSL
You can receive 512kbps ADSL
You can receive 256kbps ADSL
You are approximately 907 metres from the exchange. Note that this is the straight line distance - the actual cable length will be longer!

Nex0

Ok so if you could run a speedtest now that would be helpfull ta.

I can already see a problem as you router is synching at 4meg when you can technically get 5.5meg but were come to that later.

diamonds

for stability Sky seem to have your profile at 4MB, given your a mile plus from exchange thats fair enough

512 is an 1/8 of the speed of your sync connection....defo do speedcheck & as above - check your wiring/extentions/plug modem into master socket with only a adsl filter

penrhyn

Could you say what broadband package you are on, from your statistics it looks like Sky Connect, which is a rebranded BT product, with your line attenuation ( 36db)you should be getting the full 8mbps.
Does Samknows indicate that you should have a LLU service?
Try plugging your router in at the test socket you will find by unscrewing the faceplate from your master socket, and recheck your statistics. If they improve sort out your extension wiring. See here:

http://www.dslzoneuk.net/socket.php

BTW I-Plates are a waste of money, you can achieve the same result by removing the bell wire as shown in the above link.

espresso

Still no actual speed test result posted yet! e.g. here

DatabaseError

just for clarity...
My suggestion for the OP to read the I-plate thread was not a suggestion to buy the plate, but that the thread contains a lot of information pertinent to the OP

Jen_567

Hi. This is the speed test result for my laptop. Hope this gives someone some idea if I have a problem that can be solved!!!
Thanks again.

Nex0

Jen_567 wrote: »

Hi. This is the speed test result for my laptop. Hope this gives someone some idea if I have a problem that can be solved!!!
Thanks again.

Yep there's definitely not something right there.

As already asked what broadband package are you on with sky?

Also again already mentioned are you using any phone extension cables or do you have it plugged direct into your master phone socket?

You properly wont like this but if your running of an extension then you will need to plug it directly into you master socket without any extensions and run the speed test again.

Mind you as you have a laptop that shouldn't be to bad.

Your not using it on wireless by any chance are you?

espresso

As posted above, try plugging the router into your master test socket, to eliminate any possible problems with your extension wiring and then do the speed test again, while connected using the Ethernet cable: