itunes/ipod trouble

Marty_J

These links might be of some use:

http://www.apple.com/itunes/tutorials/

http://www.apple.com/support/ipod101/tunes/

lucielle

The computer says its installed but it won't open. We have got music onto ipod by using a friends computer but still the ipod won't play even though the icon briefly flashes up. Aaaaaaaaagh!!!
L

Marty_J

It sounds as though your problem is a failed iTunes installation then.

Try the following:

1. Quit iTunes.
2. Choose Start > Control Panel.
3. Windows XP and Windows 2000: In Control Panel, open Add or Remove Programs.
   Windows Vista: In Control Panel, click Uninstall a program. Alternately, in Classic View of Control Panel, click Programs and Features.
4. Select iTunes from the list of currently installed programs, then click Remove or Uninstall.
5. In Windows XP and Windows 2000, when asked if you would like to remove iTunes, select Yes.
6. In Windows Vista, if your permission is needed to continue, click Continue.
7. After uninstalling iTunes, do not restart if you are prompted to.
8. If other entries were present for iTunes remove those as well.
9. In Add or Remove Programs or Programs and Features, remove any iPod Updater applications that are listed in the same fashion as iTunes was removed.
10. In Add or Remove Programs or Programs and Features, remove any QuickTime installations that are listed in the same fashion as iTunes was removed.
11. Restart your computer.
12. After the computer restarts, open Local Disk C: in My Computer/Computer or whichever disk programs are installed on.
13. Open the Program Files folder.
14. Right-click the iTunes folder and select Delete and choose Yes when asked to confirm the deletion. Note: This folder may have already been deleted if iTunes was successfully removed in steps 1-8.
15. Right click the iPod folder and select Delete and choose Yes when asked to confirm the deletion.
16. Right-click the QuickTime folder and select Delete and choose Yes when asked to confirm the deletion.
17. Delete the QuickTime and QuicktimeVR files located in the C:\\Windows\\system32\\folder.
18. Right-click on the Recycle Bin and on the shortcut menu, click Empty Recycle Bin.
19. Restart your computer.
20. Install the latest version of iTunes from http://www.apple.com/itunes/download.

lucielle

Hi MartyJ, tried all of the above and the computer still isn't playing ball, any other ideas?
L

M4RKM

how old is the computer?

what is installed?

does it meet the minimum requirements for running iTunes?

and as for the ipod not playing the track, maybe they didn't copy across correctly..

davetrousers

Is it likely to be an issue with DRM?

PaulK_3

For those having issues with Ipods and Itunes make sure you have USB2 ports on the PC, it doesn't work very well with USB1

Marty_J

lucielle wrote: »

Hi MartyJ, tried all of the above and the computer still isn't playing ball, any other ideas?
L

Try uninstalling iTunes and Quicktime as above, make a new user account on your computer and see if you can install iTunes on the new account. That might help us narrow down where the problem lies.

lucielle

\Computer is pretty old about 5 yrs. Have no clue what DRM is, so further info required. ipod doesn't play on a docking station, so until we can get computer sorted we are stuck.
L