Travelodge Room Overbooking

omelette451

Mark7799 wrote: »

and courtesy???

I tend to ring every time I plan on arriving at a hotel after 7pm to make sure that my room isn't let out to someone else!

Or the proprietors don't give up and go to bed...

LittleVoice

flea72 wrote: »

perhaps im reading this wrong, but does this mean the OP has not even turned up on the first day of their booking, but after midnight on the 2nd night of the stay?

if so, i dont know of any hotel that would keep the second night of your stay open, if you hadnt turned up on the first night, without the courtesy of a phone call, to say your plans had changed. i would just assume you were a total no-show, and therefore sell the room on

Flea

No, OP turned up on the first night but it was past midnight and so it is being suggested that it was the second day of their stay. There's not much sense in that because a one-night stay involves two days - hence hotel booking confirmations give the expected day of arrival (check-in) and of departure (check-out) even when it is just one night. No reason why check-in can't be anytime before the check-out time - as long as there is someone to let you into the building.

ellanvannin20

rosysparkle wrote: »

Of course not - you just have to let them know you'll be checking in late. 10 second phone call, job done.

I phoned the travelodge I was using at 3pm before commencing my journey to tell them I would be arriving at 1am that night as my journey involved ferry travel. The room had been booked 2 months before. When I arrived I was told I had to go to another lodge 10 miles away as they were overbooked. I was very angry and a free breakfast did not placate me - I had picked that Lodge as I needed to be nearby at 9am next morning. The transfer meant I had an extra 30 minute drive each way and and over an hours less sleep. I had been a regular user and had never failed to turn up. Have not used them since.

LemonGrove

Daytona_nev wrote: »

Rubbish. I use Travelodges often for work and there's a 'late check in' box on the website for checking in after a certain time. (8pm i think)

You've not read the website properly!

You may be reading the website right, but you are reading the wrong one. You are thinking of Premier Inn. :rolleyes:

surfcat wrote: »

!!!!!!, so any time you attend a wedding reception or whatever the hotel should cancel your room booking because you don't show up until after 23:59?

You can check in, at any Travelodge, up until 6am of the first day. Not just until Midnight.

I was due to arrive at the York Travelodge at 12:30am, I phoned the reception to tell them this and the person at the desk couldn't have sounded less interested if they tried.

RadoJo

ann_marie77 wrote: »

What happens if it becomes necessary for my reservation to be relocated?
On rare occasions, it may become necessary for us to relocate you and find you suitable alternative accommodation in the local area or offer to refund the room. In this instance, unless the reason for needing to relocate you is beyond our reasonable control, we will offer you compensation for the inconvenience.

QUOTE]

Am I the only one who thinks that this clause, posted earlier by Ann_Marie77, shows that the Ts and Cs do allow for compensation for moving the OP? Overbooking is not a reason beyond their control, so it seems pretty cut and dried that if this is the Travelodge policy, then the OP should write and ask them to honour it. I'm sure there are people who are happy to be relocated, but for those who aren't it is an inconvenience. Unless I am reading this completely wrongly somehow - it is nearly Friday...?

LemonGrove

RadoJo wrote: »

ann_marie77 wrote: »

What happens if it becomes necessary for my reservation to be relocated?
On rare occasions, it may become necessary for us to relocate you and find you suitable alternative accommodation in the local area or offer to refund the room. In this instance, unless the reason for needing to relocate you is beyond our reasonable control, we will offer you compensation for the inconvenience.

QUOTE]

Am I the only one who thinks that this clause, posted earlier by Ann_Marie77, shows that the Ts and Cs do allow for compensation for moving the OP? Overbooking is not a reason beyond their control, so it seems pretty cut and dried that if this is the Travelodge policy, then the OP should write and ask them to honour it. I'm sure there are people who are happy to be relocated, but for those who aren't it is an inconvenience. Unless I am reading this completely wrongly somehow - it is nearly Friday...?

This compensation involves simply refunding your room if there isn't an adequate hotel available, and if you booked a Saver room at £9 then you're probably going to be in your car for the night.

vikingaero

This policy of Travelodge is one of the reasons why I won't use them anymore. For instance, I've stayed at Newport, Isle of Wight Travelodge a couple of times and have been nervous about using them. If the local hotels are full then they'll try and relocate you to other Travelodges which will be on the UK mainland at Portsmouth.

Quentin

Always make sure you check out by midday (unless you prepay for late checkout).

Their ts + cs allow them to charge an extra day (at the full rate) if you keep the room beyond midday.

LemonGrove

Quentin wrote: »

Always make sure you check out by midday (unless you prepay for late checkout).

Their ts + cs allow them to charge an extra day (at the full rate) if you keep the room beyond midday.

Unless they are really on top of things they are unlikely to realise since you don't actually check out, just put the key in a box.