Travelodge Room Overbooking

Brooker_Dave

wickyt wrote: »

Now, even thoughwe were moved to a hotel close by and got breakfast thrown in, I was still extremely angry with the whole situation. I've demanded my money back from the hotel for failing to provide the service I'd paid for

Did they not pay for the other hotel?

Godders

We had exactly the same thing and we were told at the point of check in that we had been relocated, we would have a taxi paid for to transport us to our alternative hotel (and I assume back again - but we didn't take the free taxi prefering to drive), they missed out the point about the free breakfast (which I blame the staff on the ground for - not Travelodge policy) and about 3 days later I got an e-mail with a £25 off voucher for the next stay - without complaining to anyone.

So unless you are seriously out of pocket and it caused major hassle to you I suggest you enjoy the fact you had a free breakfast, use the voucher when it arrives, (ring them if it doesn't) and remember that you probably paid less to stay there than at any other surrounding hotels.

We were annoyed at first but it's all in the Terms and Conditions that you accept, and we were then more annoyed we hadn't read them and therefore didn't know that we could have had a free breakfast :rolleyes:

feisty1

It is normal practice for hotels to overbook, simply to achieve 100% occupancy. (same as airlines) Is used to be common practice for all city centre Hotels to release rooms at 6pm if late booking wasn't confirmed.
I find it extremely odd you wouldn't advise a Hotel if yr a late arrival.........

surfcat

ann_marie77 wrote: »

Check-in time is from 3pm ON YOUR DAY OF ARRIVAL and therefore ends at midnight.

!!!!!!, so any time you attend a wedding reception or whatever the hotel should cancel your room booking because you don't show up until after 23:59?

rosysparkle

Of course not - you just have to let them know you'll be checking in late. 10 second phone call, job done.

DCFC79

rosysparkle wrote: »

Of course not - you just have to let them know you'll be checking in late. 10 second phone call, job done.

is it not just common sense to just do this,

Mark7799

and courtesy???

I tend to ring every time I plan on arriving at a hotel after 7pm to make sure that my room isn't let out to someone else!

flea72

wickyt wrote: »

The comment about not checking in on the day I booked is in my eyes irrelevant. I'd booked 2 rooms for 2 nights for Friday and Saturday night. Irrespective of the fact I choose to check in in the early hours of Saturday night

perhaps im reading this wrong, but does this mean the OP has not even turned up on the first day of their booking, but after midnight on the 2nd night of the stay?

if so, i dont know of any hotel that would keep the second night of your stay open, if you hadnt turned up on the first night, without the courtesy of a phone call, to say your plans had changed. i would just assume you were a total no-show, and therefore sell the room on

Flea

pinkcandyflossprincess

out of interest where did they move you to?

edgex

I havnt used Travelodge, but whenever ive booked a hotel, i check the check-out time, & if im likely to be arriving after afternoon, i put this as a note on the booking, eg 'likely to arrive after 6pm' that sort of thing