M&S Sale

MrsFraggle

~Chameleon~ wrote: »

Received my entire order first thing this morning so I'm pleased with their efficiency this time around :T

However, their packaging leaves a lot to be desired and I've ended up with some broken items which I doubt can be replaced now. I'm also not impressed at having expensive leather shoes sent in a plastic bag with no other protective packaging or shoebox! :mad:

I'd ordered before Christmas, a glass bowl for a present - it arrived in millions of little pieces, with a tiny bit of bubble wrap around it, in a huge flimsy box, with a token piece of brown paper thrown on top. I had to laugh at the time though, because when we returned it (to store, as thought it best than posting it back) the only returns code the staff member could find to suit was 'cracked'....:rotfl:

They did replace it (again from the store - as they were now out of stock online) and I got £5 goodwill voucher credited to my account for the inconvenience.

Sale items also arrived today very pleased with efficiency (although a pair of trousers is missing despite saying on 'my account' that they're in the same parcel as the stuff I got today). I also feel for the poor person working boxing day!!

Sarah147

jbro wrote: »

Just been to have another look at the online sale - and the site says it's now over!

Surely not?

Yes, it's over online, but is continuing "in store" apparently.

kranti

I placed an order on 24th December at about 10pm and my order hasn't been dispatched yetl. I have received an email to let me know that one item will not be delivered. Not looking much better than last year's Xmas sale at the moment for me

aytch

Well apart from my topiary trees, my entire order arrived this morning in 7 boxes :eek: :eek: :eek:

Have to say the hurricane candle holders are stunning as are the ruby wire tree decorations - am chuffed to bits!
:j

jenniewb

MrsFraggle wrote: »

Sale items also arrived today very pleased with efficiency (although a pair of trousers is missing despite saying on 'my account' that they're in the same parcel as the stuff I got today). I also feel for the poor person working boxing day!!

Make sure you haven't been charged for them- they may have forgotten to pack them or not taken them off the system/your bill. Contact their customer care if you see anything wrong.

nips

Well, I just love M&S and they havent disappointed me this year. Its all arrived this morning and next year my Christmas table is going to look stunning! I was a bit disappointed with the clothes selection for adults in the sale but I thought everything else was great - I love sales!! xx

Thursdays_child_3

My orders came this morning as well so I am reaqlly pleased with M&S service.

jbro

kranti wrote: »

I placed an order on 24th December at about 10pm and my order hasn't been dispatched yetl. I have received an email to let me know that one item will not be delivered. Not looking much better than last year's Xmas sale at the moment for me

I was in the same position - and then got delivery of a pair of shoes this morning. Followed, this afternoon, by most of the rest of my order!

roses

Mine says "loaded on to vehicle" at 7.30am this morning but I am still waiting

pinkfluffybabe

jenniewb wrote: »

Make sure you haven't been charged for them- they may have forgotten to pack them or not taken them off the system/your bill. Contact their customer care if you see anything wrong.

Good idea. My orders were charged to my Egg card on the 25th but I've now had an email cancelling items - if I don't see the money refunded in the next couple of days I will contact them.