Laptop infected with Malware and is completely unusable :(

Browntoa

if the rescue CD does not work then this is for antivirus pro 2009 , but it's more or less the same infection

Guide to How to remove Antivirus pro 2009

http://forums.moneysavingexpert.com/...highlight=2009

you will need access to a Clean PC to do the downloads and burn them to a CD or put them on a USB drive so that you can copy to the infected PC

jasonwatkins

Deleted_User wrote: »

I'd investigate Knoppix (Live Linux Filesystem On CD) or BartPE (bootable Windows CD-Rom) to get your data back then wipe the disk and start over.

that's a really good idea actually - i hadn't heard of BartPE before but I would have thought that any linux distro would mount the hard drive and allow you to get your data back.

benjus

I've found The Ultimate Boot CD for Windows (http://www.ubcd4win.com/) useful for situations like this. It's based on BartPE, and I'm not sure exactly what it adds over just using BartPE, but it allows you to run antivirus/antimalware software on the infected hard disk, which may be enough to rescue the installation of Windows on the laptop without needing to wipe it all and start again.

mulldoonuk

benjus wrote: »

I've found The Ultimate Boot CD for Windows (http://www.ubcd4win.com/) useful for situations like this.

It's funny you should mention this

http://www.youtube.com/watch?v=G7qBzYctfqs&feature=channel_page

this fella has a Youtube channel specialising in removing nasties from your computer...
spent a bit of time last night looking at his video's..
very informative.

mike.mccusker

You have my sympathy, I too had this and after trying lots of spyware removal apps I found this one did the trick. Download Malwarebytes' Anti-Malware, or MBAM, from the following location and save it to your desktop:

Malwarebytes' Anti-Malware Download Link

Mine would go into safe mode though so I was able to run it. Hanging is too good for virus writers.

competitionscafe

Many thanks for all the replies. I did manage to run a few things in normal mode by using cntrl alt delete (Windows Task Manager) and then File (New Task) browse and run: but could only get hijack this and ccleaner to run this way. I also got AVG to scan and then stopped when it found something (as it would freeze before it finished a complete scan).
AVG found and quarantined something called gadcom.exe and also the ones found earlier: winloggn.exe and SHeur2.GAS / SHeur 2.GAS ?? (Trojan Horse)

Will try the suggestions above, but here is the Hijack This log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 03:13:15, on 22/12/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Kerio\Personal Firewall 4\kpf4ss.exe
C:\Program Files\Kontiki\KService.exe
C:\Program Files\Kerio\Personal Firewall 4\kpf4gui.exe
C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\WINDOWS\system32\GSICON.EXE
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\system32\dslagent.exe
C:\WINDOWS\Samsung\PanelMgr\ssmmgr.exe
C:\WINDOWS\system32\taskmgr.exe
C:\WINDOWS\system32\wuauclt.exe
F:\Mbites2\mbam-setup.exe
C:\WINDOWS\system32\imapi.exe
F:\SDF\SDFix.exe
C:\Program Files\Kerio\Personal Firewall 4\kpf4gui.exe
F:\SDF\SDFix.exe
F:\SDF\SDFix.exe
F:\HJT\HiJackThis.exe
C:\WINDOWS\explorer.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.couchsurfing.com/group.html?gid=1251
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www1.euro.dell.com/content/default.aspx?c=uk&l=en&s=gen
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: &RoboForm - !!724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [ShowLOMControl]
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe
O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [GSICONEXE] GSICON.EXE
O4 - HKLM\..\Run: [DSLAGENTEXE] dslagent.exe USB
O4 - HKLM\..\Run: [Samsung PanelMgr] C:\WINDOWS\Samsung\PanelMgr\ssmmgr.exe /autorun
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [4oD] "C:\Program Files\Kontiki\KHost.exe" -all
O4 - HKLM\..\Run: [Creative DVB-T PVR Monitor] C:\Program Files\Creative\DVB-T Personal Video Recorder\Monitor.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [prunnet] "C:\WINDOWS\system32\prunnet.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [RoboForm] "C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Mark Southgate\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [kdx] C:\Program Files\Kontiki\KHost.exe -all
O4 - HKCU\..\Run: [Advanced SystemCare 3] "C:\Program Files\IObit\Advanced SystemCare 3\AWC.exe" /startup
O4 - HKCU\..\Run: [prunnet] "C:\WINDOWS\system32\prunnet.exe"
O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVGFRE~1\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVGFRE~1\avgw.exe /RUNONCE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: Ralink Wireless Utility.lnk = C:\Program Files\RALINK\Common\RaUI.exe
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
O8 - Extra context menu item: Customize Menu - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
O8 - Extra context menu item: Fill Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O8 - Extra context menu item: RoboForm Toolbar - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O8 - Extra context menu item: Save Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra button: (no name) - !!08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - !!08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra button: Fill Forms - !!320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra 'Tools' menuitem: Fill Forms - !!320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra button: Save - !!320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra 'Tools' menuitem: Save Forms - !!320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra button: RoboForm - !!724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra 'Tools' menuitem: RoboForm Toolbar - !!724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: *.amaena.com
O15 - Trusted Zone: *.antimalwareguard.com
O15 - Trusted Zone: *.antispyexpert.com
O15 - Trusted Zone: *.avsystemcare.com
O15 - Trusted Zone: *.gomyhit.com
O15 - Trusted Zone: *.imageservr.com
O15 - Trusted Zone: *.imagesrvr.com
O15 - Trusted Zone: *.onerateld.com
O15 - Trusted Zone: *.safetydownload.com
O15 - Trusted Zone: *.spyguardpro.com
O15 - Trusted Zone: *.storageguardsoft.com
O15 - Trusted Zone: *.trustedantivirus.com
O15 - Trusted Zone: *.virusremover2008.com
O15 - Trusted Zone: *.virusschlacht.com
O15 - Trusted Zone: *.antimalwareguard.com (HKLM)
O15 - Trusted Zone: *.antispyexpert.com (HKLM)
O15 - Trusted Zone: *.avsystemcare.com (HKLM)
O15 - Trusted Zone: *.gomyhit.com (HKLM)
O15 - Trusted Zone: *.imageservr.com (HKLM)
O15 - Trusted Zone: *.imagesrvr.com (HKLM)
O15 - Trusted Zone: *.onerateld.com (HKLM)
O15 - Trusted Zone: *.safetydownload.com (HKLM)
O15 - Trusted Zone: *.spyguardpro.com (HKLM)
O15 - Trusted Zone: *.storageguardsoft.com (HKLM)
O15 - Trusted Zone: *.trustedantivirus.com (HKLM)
O15 - Trusted Zone: *.virusremover2008.com (HKLM)
O15 - Trusted Zone: *.virusschlacht.com (HKLM)
O16 - DPF: !!56393399-041A-4650-94C7-13DFCB1F4665} (PSFormX Control) - http://ca.com/gb/securityadvisor/pestscan/pestscan.cab
O16 - DPF: !!7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://ca.com/gb/securityadvisor/virusinfo/webscan.cab
O16 - DPF: !!87BE3784-6977-4E84-AA08-55A96B9CEAC5} (Bl_camera Control) - http://kingy.viewnetcam.com/bl_camera.cab
O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} (Crucial cpcScan) - http://www.crucial.com/controls/cpcScanner.cab
O22 - SharedTaskScheduler: FGYbf743iujndsfAfsdfd - {D5BF49A2-94F1-42BD-F434-3604812C807D} - C:\WINDOWS\system32\tyshb36rfjdf.dll
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: ICF - Unknown owner - C:\WINDOWS\system32\svchost.exe:exe.exe (file missing)
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Kerio Personal Firewall 4 (KPF4) - Kerio Technologies - C:\Program Files\Kerio\Personal Firewall 4\kpf4ss.exe
O23 - Service: KService - Kontiki Inc. - C:\Program Files\Kontiki\KService.exe
O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

--
End of file - 10839 bytes


I noticed this in the log file:
Trusted Zone: *.virusremover2008.com :mad:

Browntoa

fix these

O4 - HKLM\..\Run: [ShowLOMControl]

O4 - HKLM\..\Run: [prunnet] "C:\WINDOWS\system32\prunnet.exe"

O4 - HKCU\..\Run: [prunnet] "C:\WINDOWS\system32\prunnet.exe"

O15 - Trusted Zone: *.amaena.com
O15 - Trusted Zone: *.antimalwareguard.com
O15 - Trusted Zone: *.antispyexpert.com
O15 - Trusted Zone: *.avsystemcare.com
O15 - Trusted Zone: *.gomyhit.com
O15 - Trusted Zone: *.imageservr.com
O15 - Trusted Zone: *.imagesrvr.com
O15 - Trusted Zone: *.onerateld.com
O15 - Trusted Zone: *.safetydownload.com
O15 - Trusted Zone: *.spyguardpro.com
O15 - Trusted Zone: *.storageguardsoft.com
O15 - Trusted Zone: *.trustedantivirus.com
O15 - Trusted Zone: *.virusremover2008.com
O15 - Trusted Zone: *.virusschlacht.com
O15 - Trusted Zone: *.antimalwareguard.com (HKLM)
O15 - Trusted Zone: *.antispyexpert.com (HKLM)
O15 - Trusted Zone: *.avsystemcare.com (HKLM)
O15 - Trusted Zone: *.gomyhit.com (HKLM)
O15 - Trusted Zone: *.imageservr.com (HKLM)
O15 - Trusted Zone: *.imagesrvr.com (HKLM)
O15 - Trusted Zone: *.onerateld.com (HKLM)
O15 - Trusted Zone: *.safetydownload.com (HKLM)
O15 - Trusted Zone: *.spyguardpro.com (HKLM)
O15 - Trusted Zone: *.storageguardsoft.com (HKLM)
O15 - Trusted Zone: *.trustedantivirus.com (HKLM)
O15 - Trusted Zone: *.virusremover2008.com (HKLM)
O15 - Trusted Zone: *.virusschlacht.com (HKLM)

O16 - DPF: !!87BE3784-6977-4E84-AA08-55A96B9CEAC5} (Bl_camera Control) - http://kingy.viewnetcam.com/bl_camera.cab

O22 - SharedTaskScheduler: FGYbf743iujndsfAfsdfd - {D5BF49A2-94F1-42BD-F434-3604812C807D} - C:\WINDOWS\system32\tyshb36rfjdf.dll

O23 - Service: ICF - Unknown owner - C:\WINDOWS\system32\svchost.exe:exe.exe (file missing)

Browntoa

you are running AVG 7 , no wonder it beat it , the newest version is 8 !!

find the Malwarebytes folder and rename MBAM.exe to something else and run it

aliEnRIK

Doesnt help that your only using version 7.5 either as its without spyware protection

anyways ~

run HIJACK again and FIX the following
O4 - HKLM\..\Run: [prunnet] "C:\WINDOWS\system32\prunnet.exe"
ALL of the TRUSTED ZONE ones
O22 - SharedTaskScheduler: FGYbf743iujndsfAfsdfd - {D5BF49A2-94F1-42BD-F434-3604812C807D} - C:\WINDOWS\system32\tyshb36rfjdf.dll
O23 - Service: ICF - Unknown owner - C:\WINDOWS\system32\svchost.exe:exe.exe (file missing)

Reboot and see how things are

Run another HIJACK log so we can see what difference (if any) its made

aliEnRIK

Browntoa ~ sorry, was writing as you posted