windows updated not being installed

baron777red

i use norton antivirus 2009, system mechanic 6, and malwarebytes anti malware, windows firewall is on and the automatic updates is on

ive tried everything i can think of, but the updates still wont install

aliEnRIK

system mechanic 6?
Sounds like a registry cleaner to me. Theyre NEVER good (Aside from CCLEANERS say)
Can you put the registries back the way they were using that program? (And id REALLY advise against using it, if indeed it does delete registries)
What im basically saying is its possible its deleted something it shouldnt have (A fault with 99.9% of registry cleaners)

baron777red

hi alienrik

i dont understand it i havent used system mechanic recently for that to happen, the last time i used it was weeks ago and its been working fine since

i hav eht original windows xp disc and also have a 250gb external hard drive, would re0installing windows fix this? or is there anything else i can do.

aliEnRIK

Download HIJACK THIS
http://www.download.com/Trend-Micro-HijackThis/3000-8022_4-10227353.html
SCAN and post the log here so we can see whats running

baron777red

hi alienrik

thanks. i have just done the scan and this is the log from notepad

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 20:17:03, on 23/12/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Seagate\Basics\Service\SyncServicesBasics.exe
C:\Program Files\Kontiki\KService.exe
C:\Program Files\Norton AntiVirus\Engine\16.2.0.7\ccSvcHst.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Seagate\Basics\Basics Status\MaxMenuMgrBasics.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\NETGEAR\WG111v2 Configuration Utility\RtlWake.exe
C:\Program Files\Norton AntiVirus\Engine\16.2.0.7\ccSvcHst.exe
C:\Program Files\NETGEAR\WG111v2 Configuration Utility\RtWLan.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.sky.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer Provided By Sky Broadband
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - !!3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll (file missing)
O2 - BHO: Symantec Intrusion Prevention - !!6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton AntiVirus\Engine\16.2.0.7\IPSBHO.DLL
O2 - BHO: (no name) - {D5BF49A2-94F1-42BD-F434-3604812C807D} - (no file)
O3 - Toolbar: &Google - !!2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: (no name) - !!90B8B761-DF2B-48AC-BBE0-BCC03A819B3B} - (no file)
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [basicsmssmenu] "C:\Program Files\Seagate\Basics\Basics Status\MaxMenuMgrBasics.exe"
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: WG111v2 Smart Wizard Wireless Setting.lnk = ?
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O8 - Extra context menu item: &eBay Search - res://C:\Program Files\eBay\eBay Toolbar2\eBayTb.dll/RCSearch.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - !!08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - !!08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Sky - !!08E730A4-FB02-45BD-A900-01E4AD8016F6} - http://www.sky.com (file missing)
O9 - Extra button: Purple Lounge Poker - !!701FD202-200A-4bd1-9380-BC8A722B43A5} - C:\Microgaming\Poker\PurpleloungeMPP\MPPoker.exe (file missing)
O9 - Extra button: Research - !!92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe (file missing)
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe (file missing)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: Cool Hand Poker - !!00000000-0000-0000-0000-000000000000} - C:\MicroGaming\Poker\coolhandMPP\MPPoker.exe (HKCU)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: !!0713E8D2-850A-101B-AFC0-4210102A8DA7} (Microsoft ProgressBar Control, version 5.0 (SP2)) - http://download.mcafee.com/molbin/Shared/ComCtl32/6,0,80,22/ComCtl32.cab
O16 - DPF: !!0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
O16 - DPF: !!406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www1.snapfish.co.uk/SnapfishUKActivia.cab
O16 - DPF: !!4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx2.hotmail.com/mail/w2/pr02/resources/MSNPUpld.cab
O16 - DPF: !!6E5E167B-1566-4316-B27F-0DDAB3484CF7} (Image Uploader Control) - http://www.etribes.com/ImageUploader4.cab
O16 - DPF: !!8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.6.0) - http://javadl-esd.sun.com/update/1.6.0/jinstall-6u3-windows-i586-jc.cab
O16 - DPF: {CE3409C4-9E26-4F8E-83E4-778498F9E7B4} (PB_Uploader Class) - http://static.photobox.co.uk/sg/common/uploader_uni.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553534500} - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {D8089245-3211-40F6-819B-9E5E92CD61A2} (FlashXControl Object) - https://mppv2flash3.valueactive.com/32Red/FlashAX.cab
O16 - DPF: {D821DC4A-0814-435E-9820-661C543A4679} (CRLDownloadWrapper Class) - http://drmlicense.one.microsoft.com/crlupdate/en/crlocx.ocx
O17 - HKLM\System\CCS\Services\Tcpip\..\!!721DBE8B-76E8-4719-BEE4-5DEEF48110C6}: NameServer = 192.168.0.1
O20 - AppInit_DLLs: hldxzr.dll
O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Unknown owner - C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe (file missing)
O23 - Service: Basics Service - Seagate Technology LLC - C:\Program Files\Seagate\Basics\Service\SyncServicesBasics.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: KService - Kontiki Inc. - C:\Program Files\Kontiki\KService.exe
O23 - Service: Norton AntiVirus - Symantec Corporation - C:\Program Files\Norton AntiVirus\Engine\16.2.0.7\ccSvcHst.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
--
End of file - 8266 bytes

thanks a lot.

Browntoa

fix these items

O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - !!3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll (file missing)

O2 - BHO: (no name) - {D5BF49A2-94F1-42BD-F434-3604812C807D} - (no file)

O9 - Extra button: Sky - !!08E730A4-FB02-45BD-A900-01E4AD8016F6} - http://www.sky.com (file missing)

O9 - Extra button: Purple Lounge Poker - !!701FD202-200A-4bd1-9380-BC8A722B43A5} - C:\Microgaming\Poker\PurpleloungeMPP\MPPoker.exe (file missing)

O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe (file missing)

O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe (file missing)

O20 - AppInit_DLLs: hldxzr.dll

O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Unknown owner - C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe (file missing)

baron777red

hi there

just fixed those items, restarted and tried the update again

and its failed 14 updates again,

anything else i can try?

thanks for all your help with this.

aliEnRIK

You have remnants of both Norton AND avg still in the hijack list
As they bother monitor its possible its one or the other thats the problem

Use the norton uninstall tool
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

and the AVG removal tool
http://www.avg.com/download-tools

Install ccleaner
http://www.filehippo.com/download_ccleaner/
Reboot

Run the top 2 scans in ccleaner (temps etc and registries)

try again.....

baron777red

hi

i installed and ran those 2 uninstall tools for norton and avg from the links you said, and i ran the cleaner for internet and windows explorers and system files, and i also ran the scan on the registeries and it removed over 1000 files, rebooted the pc

but unfortunately the updates still failed...

is there anything else i can try

merry christmas to you, have a nice day tomorrow

thanks

spud17

S0litaire wrote: »

I've noticed that some of the updates have to be done in either a specific order or one at a time! Try them one at a time see he they install that way...

2nd that, for some reason Office updates seem to cause me problems at times, I've found that installing singly can sometimes succeed.