Advice required regarding misleading product description and being refused a refund.

El_Rey

I have recently purchased a product off a website. Since receiving the product, I believe that description on the website regarding the product was inaccurate and misleading.

I have contacted the website to explain my feelings and they have since changed the product description. I have asked for a refund as a goodwill gesture, but they have refused my request by saying, "The brief for the product description is given to us by the products manufacturer, therefore if there are inaccuracies with the product the responsibilty resides with them. Unfortunately we cannot offer you any compensation"

Surely the website who I purchased the product off have a legal right to ensure that the descriptions they use on their website are accurate.

I am currently awaiting a reply from the manufacturer.

Can anyone advise what my rights are?

snoony2

I'd be interested to know this

I would have thought responsibility lies with the seller too

Raksha

I'd also say it's the responsiblity of the seller to ensure the copy he uses is correct. He can then take it up with the manufacturer, but his responsiblity is to you.

El_Rey

I'm glad I'm not the only one who thinks it is the responsibility of the seller.

Does anyone have any concrete proof though?

mustrum_ridcully

If it's from a UK-based company you have a 7-day cooling off period during which you can request a refund to quote the BERR website

The right to cancel allows the consumer time to examine the goods or services, as they would have when buying in a shop. The cooling off period starts when the contract is concluded and ends 7 working days after the day the goods are received (for services, 7 working days after the order is made). However, if a service starts immediately, before the end of the cooling off period, the consumer must be informed (in a durable medium) that they will not be able to cancel once it starts.
The cooling off period and right to cancel do not apply to contracts for:

• goods made to the customer's specification;
• perishable goods (flowers, fresh food);
• CDs, DVDs, and tapes with software, audio or video if unsealed;
• newspapers and magazines;
• betting, gaming and lotteries

http://www.berr.gov.uk/whatwedo/consumers/fact-sheets/page38102.html

If your in the 7 day period (and isn't for an exempt item) tell you are requesting a refund under the Distance Selling Regulations and that you will take it up with Trading Standards if you don't get a refund.

El_Rey

Unfortunately I've had the product for over 7 days.

Blacksheep1979

do you have a screengrab of the webpage with the 'misleading' details?

Also may help if we know the item/details.

crossley123

I recently bought a digital camera from ebuyer, The description stated and still does that the camera comes with a power cable. It does not!! I would not have bought the camera if i thought it did not have a power cable.

I have contacted ebuyer and they have said return it if your not happy with the product. As its only 4 days before christmas this is not something i can do.

Legally can anyone tell me if i have a case for compensation,

The description is:
http://www.ebuyer.com/product/142414

Brooker_Dave

crossley123 wrote: »

Legally can anyone tell me if i have a case for compensation

Compensation for what??

Kavanne

I have just bought this item, what do you mean by power cable? Do you mean USB cable? I have wrapped mine all up as is it a gift but I would be interested to know the answer to this.

Nex0

crossley123 wrote: »

I recently bought a digital camera from ebuyer, The description stated and still does that the camera comes with a power cable. It does not!! I would not have bought the camera if i thought it did not have a power cable.

I have contacted ebuyer and they have said return it if your not happy with the product. As its only 4 days before christmas this is not something i can do.

Legally can anyone tell me if i have a case for compensation,

The description is:
http://www.ebuyer.com/product/142414

I cant see it saying it comes with a power cable anywhere.

I did see this thlough.

Miscellaneous Cables Included USB cable ¦ A/V cable