Is £57 for 5 minutes advice fair value from Dell

Avoriaz

Marty_J wrote: »

How about the guy who broke his computer's cup holder off?..You know, the one that slides out of the front when you press a little button under it.

What an idiot.

I bet he used a china cup.

Surely everyone knows they are designed for lightweight plastic cups only.

Doofus.

:whistle:

Donnie

If it was really four weeks old, it should have been covered under the "30-Day "Getting Started" Assistance" support.

What is the 30-Day "Getting Started" Assistance support?

To help "get you started" for the first 30 days after delivery, Dell provides telephone technical support, installation and configuration advice on:
Dell manufactured products.
Dell supplied external peripherals.
Factory-installed operating systems and software.

After 30 days from the delivery date, general usage and how do I software questions are not supported.

So if it was 30 days or less, you should claim a refund.

Happychappy

Donnie wrote: »

If it was really four weeks old, it should have been covered under the "30-Day "Getting Started" Assistance" support.

What is the 30-Day "Getting Started" Assistance support?

To help "get you started" for the first 30 days after delivery, Dell provides telephone technical support, installation and configuration advice on:
Dell manufactured products.
Dell supplied external peripherals.
Factory-installed operating systems and software.

After 30 days from the delivery date, general usage and how do I software questions are not supported.

So if it was 30 days or less, you should claim a refund.

2nd November 2008, bit much too expect it to have no problems for that long. I have sent the customer services two emails where the site states I would receive a reply in one business day. The first was three days ago followed by another, and suprisingly no response. I have also sent a hard copy.

Millionaire

Happychappy wrote: »

The first was three days ago followed by another, and suprisingly no response. I have also sent a hard copy.

Well it is Christmas, don't you know the mail gets delayed;)

Happychappy

Millionaire wrote: »

Well it is Christmas, don't you know the mail gets delayed;)

By email ? may be reindeer droppings on the line :rolleyes:

expatinbermuda

I bought the XPS 1530 almost a year ago. Never had any problems with it, but decided I wanted to do a reformat and restore. I would normally do this of the CD, but reading the manual there is an F command that allows you to do a factory restore (sorry I can't remember what it is). Anyway, did this and everything worked out fine, except for one issue. From Dell's website there is a chat feature that allows you to chat to a technician, I have used this on a couple of occasions but on every occasion they have been extremely helpful and have resolved any problems there and then. They may install software that allows them to control the computer. They did suggest that the factory restore was a much easier and quicker method than a re-installation from disc.

Not sure if any of this will help, I am not computer whizz, and it may be that the uk version of the website does not have the chat feature.

Happychappy

expatinbermuda wrote: »

I bought the XPS 1530 almost a year ago. Never had any problems with it, but decided I wanted to do a reformat and restore. I would normally do this of the CD, but reading the manual there is an F command that allows you to do a factory restore (sorry I can't remember what it is). Anyway, did this and everything worked out fine, except for one issue. From Dell's website there is a chat feature that allows you to chat to a technician, I have used this on a couple of occasions but on every occasion they have been extremely helpful and have resolved any problems there and then. They may install software that allows them to control the computer. They did suggest that the factory restore was a much easier and quicker method than a re-installation from disc.

Not sure if any of this will help, I am not computer whizz, and it may be that the uk version of the website does not have the chat feature.

I am waiting to talk to the "technician" he booked a call with me for 6pm tonight, as it's only 7.05pm and no reply to two emails, I expect they are of the opinion that customer service is purely a tag on the bottom of a web page, and nothing more.:rolleyes:

expatinbermuda

If you can get to another computer, then use this link http://support.dell.com/support/index.aspx?c=us&l=en&s=gen
at the top left of the screen is a link to "Live Chat" Click on that and follow the instructions. It's pretty easy to use. My only concern is that this is the US site, and you may have to use the UK version. No harm in trying though as it's free.

Millionaire

Happychappy wrote: »

By email ? may be reindeer droppings on the line :rolleyes:

Something went whoosh over your head.;)

Waldir

£57 was expensive for 5 minutes, but at least for that price you got exactly the advice you needed, and efficiently.
Other companies (or other technical support guys) might have taken 2 hours to fix your problem, make you lose personal data, etc.

You were maybe lucky that they didn't ask you to send the hard drive/computer back to them and reformat it themselves, which they really could have done under the normal warranty...